In January I ordered two 8 pound jugs of TAC from Midway, I knew they were back ordered but had no idea it would be this long. When they eventually show up, it definitely will have been worth the wait.
Dear Valued Customer,
Thanks for your business! We're contacting you today because you have an open order for smokeless powder with us. No need to worry, your order is still active; the inventory is committed to you and will be processed and shipped as soon as possible.
As you may be aware, demand for smokeless powder is at an all-time high. Most powder production is being allocated to the production of ammunition, making availability of powder for reloading extremely scarce. Unfortunately you'll notice this reflected in the availability of powder on our website.
In addition to the scarcity of powder, the overall volume of orders for powder we do have on hand has caused us a problem in getting those orders out to you. While we have the inventory ready to go, common carriers, including UPS and FedEx, limit the amount of items classified as Hazardous Materials (HAZMAT) products in their standard trailers to a maximum of 100 pounds per truck. In addition, the hubs where shipments are processed also have a maximum limitation on the amount of HAZMAT materials present in their facilities at any one time. Because our order levels far exceed the amount of smokeless powder we can get on the trucks or send through the shipping hubs each day, we are experiencing a shipping backlog. Rest assured we are continuing to ship orders at our maximum capacity; unfortunately the lead time for powder shipments continues to grow. We are now estimating that it will be 14 weeks from the time any new order is placed until it leaves our powder shipping facility. In some instances, we may be able to get the order out earlier than the estimated 14 weeks, but as we continue to take powder orders, the timeline could continue to increase.
We are extremely sorry about this delay. If you are a regular Customer, you know that we pride ourselves on excellent service. In this case we know we are not providing the type of service you have come to expect from MidwayUSA and we sincerely apologize.
Sincerely,
MidwayUSA
Customer Service
Dear Valued Customer,
Thanks for your business! We're contacting you today because you have an open order for smokeless powder with us. No need to worry, your order is still active; the inventory is committed to you and will be processed and shipped as soon as possible.
As you may be aware, demand for smokeless powder is at an all-time high. Most powder production is being allocated to the production of ammunition, making availability of powder for reloading extremely scarce. Unfortunately you'll notice this reflected in the availability of powder on our website.
In addition to the scarcity of powder, the overall volume of orders for powder we do have on hand has caused us a problem in getting those orders out to you. While we have the inventory ready to go, common carriers, including UPS and FedEx, limit the amount of items classified as Hazardous Materials (HAZMAT) products in their standard trailers to a maximum of 100 pounds per truck. In addition, the hubs where shipments are processed also have a maximum limitation on the amount of HAZMAT materials present in their facilities at any one time. Because our order levels far exceed the amount of smokeless powder we can get on the trucks or send through the shipping hubs each day, we are experiencing a shipping backlog. Rest assured we are continuing to ship orders at our maximum capacity; unfortunately the lead time for powder shipments continues to grow. We are now estimating that it will be 14 weeks from the time any new order is placed until it leaves our powder shipping facility. In some instances, we may be able to get the order out earlier than the estimated 14 weeks, but as we continue to take powder orders, the timeline could continue to increase.
We are extremely sorry about this delay. If you are a regular Customer, you know that we pride ourselves on excellent service. In this case we know we are not providing the type of service you have come to expect from MidwayUSA and we sincerely apologize.
Sincerely,
MidwayUSA
Customer Service
