Night Vision Armasight Customer Service

[jakhamr81]

Has anyone ever dealt with them or even gotten them to return an email? I have sent them several separate emails inquiring about a tube upgrade for a CO-X I have and I have never heard back from them. I've tried all of their listed email address over the last year.

 

[softcock]

I don't have a Facebook account and never plan to , but if you can't get any CS ??? . I would go that route maybe for getting some response out of them .
They might erase/unfriend your bitching or they might let it stand and give you response help .
.

 

[hammerhead]

Sounds all too familiar. See: https://www.snipershide.com/shootin...vices/6291970-armasight-flir-customer-service

My last post: "UPDATE: After nearly a year and countless emails to customer support, Armasight finally came good. Just one exposure on facebook did the trick."

 

[Rerun7]

Have you tried calling them? I've talked to them a couple of times over the past 2 days.

 

[Steel+Killer]

I am sure you are aware FLIR bought them out............http://www.armasight.com/customer-support

 

[jakhamr81]

Have you tried calling them? I've talked to them a couple of times over the past 2 days.

I guess I'll have to try calling them on Monday. When I'm trying to get a quote it's always nice to get it in writing.

 

[cecchino76]

Ok
just received a brand new CO-X from Armasight couple of days ago
I called them today to clarify a couple of issues and left one or two voicemails to a couple of different people
lets see how fast they can return the call
will post updates

 

[cecchino76]

Well
they called me back after 2-3 minutes
hopefully they will fix my problem too
will follow with updates

 

[Sogan]

Sounds all too familiar. See: https://www.snipershide.com/shootin...vices/6291970-armasight-flir-customer-service

My last post: "UPDATE: After nearly a year and countless emails to customer support, Armasight finally came good. Just one exposure on facebook did the trick."

im struggling to get some actual repairs completed to my new Armasight Zeus. Armasight/flir has had my scope longer than I have so far. Did you just post a “review” on the main Armasight fb page to finally get some results?

 

[jakhamr81]

im struggling to get some actual repairs completed to my new Armasight Zeus. Armasight/flir has had my scope longer than I have so far. Did you just post a “review” on the main Armasight fb page to finally get some results?

Yes, I posted on their page and was eventually contacted by a Flir representative followed by an Armasight rep. His name is Karl Cox and number is (650) 265-4279. Apparently, he is the only one handling customer service right now and seems pretty new.

 

[GhostFace]

I purchased one of the CO-X gen 2 when NCS was selling them here. About a year into owning one I hit the until with a printer in my squad car, I hit it pretty hard and I thought I ruined the unit. I sent it back to Armasight explaining the problem and fully expecting to pay for the repairs, they fixed it promptly for free. I was truly impressed but that was before the FLIR acquisition of Armasight. 3 weeks ago I went out for some night training and I noticed the power switch would rotate 360 degrees. Sometimes the switch would catch the points where it should and I could turn the unit on and off and sometimes it wouldn't and if finally gave up the ghost.

Now I was worried about having to deal with Armasight after reading the stories about FLIR's CS and also my unit is no longer under warranty. I emailed them and after days of no response I called the CS number and I received a phone call within an hour. I was given a person's email to contact and told within 1-2 days I would receive a RMA. I finally got the RMA on day 4 and the unit is now at Armasight, I was told it would be about 4 weeks before they could get to it which is fine. So far I can't complain about the CS from them, it's not as fast or easy as it was before FLIR but it's not as bad as I have read. If anyone is not getting a response by email I would suggest calling the CS, that's how I got somewhere with my process...

 

[wigwamitus]

Thanks for the data!!! Old Armasight CS was best in the (thermal) business from my perspective except for slow return shipping ... so if you remember, please let us know when you get the unit back, what the total cycle time was.

 

[GhostFace]

will do...

 

[GhostFace]

Well, I got my CO-x back from FLIR and guess what? It was no charge! My unit was out of warranty by a year+ and they fixed it. I don't know what they did because I'm at work but my wife signed for the package. I'd say the CS is still what it was and I will be buying an Armasight monocular now just because I know the CS is still good...

 

[wigwamitus]

Thanks for the data !!
go FLIR go !!!

 

[Pfiddy]

I just got an Armasight CO-X last month. This is good news for me