My last transaction with them went like this -- I specified to NOT ship Fedex ground. She called and said I think we should ship Fedex ground. I said "no, my Fedex ground guy won't come up the hill to get a signature, and you refuse to ship no signature, so use Fedex 2-day, and I will pay for it." She says "oh Hon, we'll just do Fedex ground and require no signature this time." I say, "great, thank you." The fucking thing comes Fedex ground with a signature, and I have to drive two hours round trip to town to get it.
Now, one time this would not be an issue, but it is over and over. Also, most people don't have the world's worst Fedex ground delivery guy, who thinks that he cannot leave packages, non hazmat, at a drop box three miles onto my property because it is "against regulations" but is totally fine putting my small Fedex packages in the USPS mailbox of my neighbors because he apparently doesn't read numbers. So for other people, I am sure Graf's is perfect, but for me...
So that is my rant.