Berger Customer Service for defective ammo??

[tlsmith22]

I shot the GAP Grind a few weeks back with Berger 105 factory ammo for my 6CM. In two days, I had 8 rounds that didn’t fire with solid primer strikes. Berger was at the match and I took them 6 of the unfired rounds mid day on day 2 for inspection as I had already talked to them about it at the end of day 1. They seemed sincerely concerned, gave me a card with their contact info and asked me to reach out to them after the match so they could make it right. I also provided them with my contact info and asked that they email me or call me and let me know what they found wrong with the ammo. It’s been a few weeks and I had heard nothing so I emailed the person on the card they gave me but have yet to get a reply. I also called and left messages for that person with no response. I still have several boxes of that ammo that I am honestly scared to try in a match. Has anyone dealt with their CS or have a contact for them?

 

[PinesAndProjectiles]

Is it only Berger ammo you've had issues with?

 

[Mike Casselton]

Have you cleaned/inspected your bolt and firing pin/spring to eliminate it as the cause?

 

[Clearlight]

What’s the difference in headspace between your fired brass and the unfired
loaded ammo ? Keep calling, they are probably super busy and have a lot on
their plates. If you bought from a dealer and not direct, maybe contact them .

 

[Clearlight]

Have you cleaned/inspected your bolt and firing pin/spring to eliminate it as the cause?

Yep, I’ve had what appeared to be solid strikes, but with a dragging pin not hitting
fast enough. Clean and polish fixed it on that occasion.

 

[Maurygold]

Yep, I’ve had what appeared to be solid strikes, but with a dragging pin not hitting
fast enough. Clean and polish fixed it on that occasion.

I would also look at the firing mechanism before the ammo

 

[tlsmith22]

It’s the only ammo period I had issues with and it was just this lot number. It is Devaint Defiance action and the firing pin has been cleaned is in perfect working order. I order this ammo just for the match from Eurooptic plus a couple extra boxes to zero and check speed with. I practiced Friday with a different lot number Berger ammo with no issues. There were 4 people at the Berger booth and all 4 agreed the primer strikes were good. I also gave them some brass from some ammo that had fired to see if there was any difference. The gun had abt 1300 rounds on it when this happened and I shot a practice day and one more match after that with a different lot number berger ammo with no issues again. The defective ammo is ALL from the same lot number.

 

[Mike Casselton]

What’s the difference in headspace between your fired brass and the unfired
loaded ammo ? Keep calling, they are probably super busy and have a lot on
their plates. If you bought from a dealer and not direct, maybe contact them .

This is the second possible issue, and it would definitely cause the rifle to have inconsistent ignition.

 

[RTH1800]

Deviant action. What did you expect?

 

[tlsmith22]

What’s the difference in headspace between your fired brass and the unfired
loaded ammo ? Keep calling, they are probably super busy and have a lot on
their plates. If you bought from a dealer and not direct, maybe contact them .

There is .003” between fired and unfixed of that lot, exactly the same of the other lots that have fired 100%. I think they had a batch of bad primers, which is kinda what the Berger reps thought at the match.

 

[lash]

Is this the same as the contact info you have?

 

[tlsmith22]

I have actually been calling and emailing the guy that gave me his card, it‘s one number off from that. I will try that and maybe they can transfer me or get a message to him.

 

[lash]

Good luck.

 

[tlsmith22]

Thanks man