Beyond Pissed Applied Ballistics Licensing

[USMC22]

I bought in to the Applied Ballistic's desktop program October 21st, 2020. I had initially purchased a cheap windows computer to run the software on. . . like most things I got what I paid for and the computer would not run / install programs in short order. We'll call this "license #1"

I then had an iPad Pro for a period of time. "License #2"

I "upgraded" to a MacBook Pro February 28th, 2023. . . "License #3"

The MacBook Pro screen went out on me earlier this year. Had to log in remotely and "sign out". This deleted all my apps etc. Got my Mac back with the screen fixed and @DocUSMCRetired is saying my computer is reporting a "new serial number".

I cannot be the only one experiencing trying to reinstall the Applied Ballistics Program on a computer they've had it on but needed to do a reboot on. I'm beyond pissed because at this point I'm being asked to purchase a new license.

WTF! ! ! I don't care what the software is "supposed to do" I'm on the user end saying it's not a new computer and the software is getting it wrong. I'd like to hear from you about the same to say this isn't as "isolated" as its being spun off.

I'll go to my damn grave and die on this hill that my integrity is above this software issue.

 

[Threadcutter308]

Out of curiosity, how much does a license cost ?

NVM, looks like $100.00 "Ultralight"/$300.00 "Elite".

Which one are you being asked to renew ? A total of $400.00 vs $1,200.00, either way, is a lot of dough. I'm not a user, but I hope the juice is worth the squeeze.

 

[USMC22]

Out of curiosity, how much does a license cost ?

NVM, looks like $100.00 "Ultralight"/$300.00 "Elite".

Which one are you being asked to renew ? A total of $400.00 vs $1,200.00, either way, is a lot of dough. I'm not a user, but I hope the juice is worth the squeeze.

$200.00 https://thescienceofaccuracy.com/product-category/tech/

On principle. It's not the money at this point. It's the value that I put on my integrity.

 

[Threadcutter308]

$200.00 https://thescienceofaccuracy.com/product-category/tech/

On principle. It's not the money at this point. It's the value that I put on my integrity.

yeah, no, I get it. No one probably needs to hear this from me, but the price seems a bit salty. But, I'm not a user, so I have no understanding or appreciation of the value of the utility. And, it's not like we're in a hobby that is "cheap". I'm sure that it wouldn't take very many swings of a dead cat to come up with examples of other shooting related products that are even more expensive for what they have to offer.

I am a user of Adobe Photoshop and being forced to buy a subscription (that you have to "renew" every year) leaves me with some of the same feelings that you have.

 

[USMC22]

yeah, no, I get it. No one probably needs to hear this from me, but the price seems pretty salty. But, I'm not a user, so I have no understanding or appreciation of the value of the utility. And, it's not like we're in a hobby that is "cheap".

I am a user of Adobe Photoshop and being forced to buy a subscription (that you have to "renew" every year) leaves me with some of the same feelings that you have.

I’m right there too with Lightroom.

If it had been a subscription that’s one thing. Buying the product and someone telling you it’s a “new computer” when it’s not rubs me the wrong way. I’ve got a kestrel elite, vectronix binos etc. now the app is a subscription. The desktop is only “3 licenses” but I’m being told it’s a new computer after coming back from Apple… yeah, no, they didn’t give me a new computer.

 

[_Windrider_]

I’ve had multiple computers and have been using analytics for over a decade. I have never had to purchase a new license as long as it’s only installed on one computer. I just contact doc show my proof of purchase and get a new license. Now I’ll admit the install process and how it runs is a bit windows 3.5 but it is what it is. I do think are working on a modernization of it though.

 

[wvfarrier]

I would be pretty salty over it as well

 

[Baron23]

I bought in to the Applied Ballistic's desktop program October 21st, 2020. I had initially purchased a cheap windows computer to run the software on. . . like most things I got what I paid for and the computer would not run / install programs in short order. We'll call this "license #1"

I then had an iPad Pro for a period of time. "License #2"

I "upgraded" to a MacBook Pro February 28th, 2023. . . "License #3"

The MacBook Pro screen went out on me earlier this year. Had to log in remotely and "sign out". This deleted all my apps etc. Got my Mac back with the screen fixed and @DocUSMCRetired is saying my computer is reporting a "new serial number".

I cannot be the only one experiencing trying to reinstall the Applied Ballistics Program on a computer they've had it on but needed to do a reboot on. I'm beyond pissed because at this point I'm being asked to purchase a new license.

WTF! ! ! I don't care what the software is "supposed to do" I'm on the user end saying it's not a new computer and the software is getting it wrong. I'd like to hear from you about the same to say this isn't as "isolated" as its being spun off.

I'll go to my damn grave and die on this hill that my integrity is above this software issue.

Hornady 4DOF is your friend.....for free.

 

[USMC22]

I’ve had multiple computers and have been using analytics for over a decade. I have never had to purchase a new license as long as it’s only installed on one computer. I just contact doc show my proof of purchase and get a new license. Now I’ll admit the install process and how it runs is a bit windows 3.5 but it is what it is. I do think are working on a modernization of it though.

I get what you’re saying and I’ve been in contact with Doc.

I was given “4 licenses”, “one by grace”. I outlined in my post the issues I had.

(1st License) Cheap/Crap Computer
(2nd License) iPad Pro
(3rd License) Current MacBook Pro

I’ve got so many emails with them I don’t see where a “4th License” was given but I haven’t had a new piece of tech in a few years now.

My MacBook Pro had to go back to Apple under the AppleCare because the screen went. They are saying the software says my computer is identifying as a new computer, new serial number….

I read my serial number shown in Mac. Was told that’s a different one than the one the software grabs.

Now here’s the real ticker, the said serial number is obtained BY THE SOFTWARE which then SENDS information to APPLIED BALLISTICS and needs a new key to unlock “per the government contract” and is supposed to “self destruct” if put on a thumb drive etc. ok, no f’ing way Uncle Sugar is on board with that.

I’m not sitting on a grassy knoll or trying to scam them out of shit, I just want what I paid for. I asked for Doc to help try and run down the issue and that I couldn’t be the only one. He maintains that out of ~1,800 users I am the only one needing a new license because it’s saying my computer is different.

My working theory is it’s just such a pain in the ass that others have given up.

It’s on principle. It’s on my integrity. Those are hard lines in the sand for me that you can’t put a dollar sign on.

 

[USMC22]

I would be pretty salty over it as well

Oh I’m fired up!

 

[USMC22]

Hornady 4DOF is your friend.....for free.

View attachment 8740917

I’m balls deep into applied ballistics. Kestrels, Vectronix Vector X etc. I’ve been happy to pay for them over the years… I’m not into repaying for a product I’ve already purchased and expected support for the life of the product.

It’s bad enough to have a kestrel elite and then have to pay for applied ballistics on the binos versus it being “unlocked” by a kestrel as I’ve already paid for the bullet profiles

 

[TahoeDust]

I get what you’re saying and I’ve been in contact with Doc.

I was given “4 licenses”, “one by grace”. I outlined in my post the issues I had.

(1st License) Cheap/Crap Computer
(2nd License) iPad Pro
(3rd License) Current MacBook Pro

I’ve got so many emails with them I don’t see where a “4th License” was given but I haven’t had a new piece of tech in a few years now.

My MacBook Pro had to go back to Apple under the AppleCare because the screen went. They are saying the software says my computer is identifying as a new computer, new serial number….

I read my serial number shown in Mac. Was told that’s a different one than the one the software grabs.

Now here’s the real ticker, the said serial number is obtained BY THE SOFTWARE which then SENDS information to APPLIED BALLISTICS and needs a new key to unlock “per the government contract” and is supposed to “self destruct” if put on a thumb drive etc. ok, no f’ing way Uncle Sugar is on board with that.

I’m not sitting on a grassy knoll or trying to scam them out of shit, I just want what I paid for. I asked for Doc to help try and run down the issue and that I couldn’t be the only one. He maintains that out of ~1,800 users I am the only one needing a new license because it’s saying my computer is different.

My working theory is it’s just such a pain in the ass that others have given up.

It’s on principle. It’s on my integrity. Those are hard lines in the sand for me that you can’t put a dollar sign on.

A lot of times Apple does not actually repair your device, they just send you one they already refurbished, so it may indeed have a new serial number. I would contact apple and see if that is the case.

 

[USMC22]

A lot of times Apple does not actually repair your device, they just send you one they already refurbished, so it may indeed have a new serial number. I would contact apple and see if that is the case.

same external serial number on device as sent to apple. maybe they swapped something internal but none the less. . . this has gotten ridiculous. The fact its not tied to that "hard" serial number associated with the computer makes me even more pissed off because I'm not trying to get one over here.

 

[TahoeDust]

same external serial number on device as sent to apple. maybe they swapped something internal but none the less. . . this has gotten ridiculous. The fact its not tied to that "hard" serial number associated with the computer makes me even more pissed off because I'm not trying to get one over here.

I agree. Completely ridiculous. You bought it, you should be able to uninstall it and reinstall it on any device as long as it is only being used on one. Software should never be tied to any once device for life.

 

[USMC22]

I agree. Completely ridiculous. You bought it, you should be able to uninstall it and reinstall it on any device as long as it is only being used on one. Software should never be tied to any once device for life.

I did get a new code. . . software isn't working though. . . and in the e-mail I got and I quote "I got permission to drop another license on this purchase. Your license 5 of 3 information is" like, thanks for giving me a code for something I already purchased. Didn't mean to put you out.

Trying to save a profile and use WEZ it doesn't save the rifle information and keeps going back to their "default". . .

uploading a video to YouTube now. . . will post here once its done.

 

[USMC22]

 

[Edsel]

same external serial number on device as sent to apple. maybe they swapped something internal but none the less…

If the fault involved a major component, odds are - they may have swapped out the entire motherboard with a refurbished one.

Ergo, different “identifier,” different computer.

 

[USMC22]

If the fault involved a major component, odds are - they may have swapped out the entire motherboard with a refurbished one.

Ergo, different “identifier,” different computer.

maybe so, so why not base the software of the "hard" serial # engraved on it that shows up when checking the "my computer"

 

[Edsel]

maybe so, so why not base the software of the "hard" serial # engraved on it that shows up when checking the "my computer"

It’s something like this…

Number A: visible to your computer’s system, tagged on manufacturer’s (repair) database to Number B
Number B: visible to you as the Serial Number, computer’s system has no idea what this is (but the manufacturer does)

Softare license looks for Number A.

Ran into a similar issue with some software I had installed a few years ago…

 

[_Windrider_]

It’s something like this…

Number A: visible to your computer’s system, tagged on manufacturer’s (repair) database to Number B
Number B: visible to you as the Serial Number, computer’s system has no idea what this is (but the manufacturer does)

Softare license looks for Number A.

Ran into a similar issue with some software I had installed a few years ago…

I’m guessing that the software looks at the serial number of the operating system when you reformat even though you use the same Windows key or Matt key it does register a new serial number for the software

 

[USMC22]

@Edsel @_Windrider_ you guys know more about the computer/software side of the house than I.

 

[Edsel]

https://superuser.com/questions/1362655/alternative-to-motherboard-serial-for-unique-identifier

Perhaps this may give some context.

 

[USMC22]

@DocUSMCRetired did give me a new code which I appreciate. The software however is not saving any profiles to utilize the WEZ like previously. I've got a screen recording I'm trying to upload to YouTube. It'll show once its able to upload.

 

[Edsel]

@Edsel @_Windrider_ you guys know more about the computer/software side of the house than I.

Not really…

You just need to “adapt to and overcome” things every single step of the way to get to be as old as I am

 

[USMC22]

Not really…

You just need to “adapt to and overcome” things every single step of the way to get to be as old as I am

After a while when I see a closed door I think of breaching it long before I check to see if it's unlocked. Adapt and overcome like you said, sometimes. . . the door is unlocked. I just spent a long time banging my head against a door over what seems like a "glitch".

 

[DocUSMCRetired]

I get what you’re saying and I’ve been in contact with Doc.

I was given “4 licenses”, “one by grace”. I outlined in my post the issues I had.

(1st License) Cheap/Crap Computer
(2nd License) iPad Pro
(3rd License) Current MacBook Pro

I’ve got so many emails with them I don’t see where a “4th License” was given but I haven’t had a new piece of tech in a few years now.

My MacBook Pro had to go back to Apple under the AppleCare because the screen went. They are saying the software says my computer is identifying as a new computer, new serial number….

I read my serial number shown in Mac. Was told that’s a different one than the one the software grabs.

Now here’s the real ticker, the said serial number is obtained BY THE SOFTWARE which then SENDS information to APPLIED BALLISTICS and needs a new key to unlock “per the government contract” and is supposed to “self destruct” if put on a thumb drive etc. ok, no f’ing way Uncle Sugar is on board with that.

I’m not sitting on a grassy knoll or trying to scam them out of shit, I just want what I paid for. I asked for Doc to help try and run down the issue and that I couldn’t be the only one. He maintains that out of ~1,800 users I am the only one needing a new license because it’s saying my computer is different.

My working theory is it’s just such a pain in the ass that others have given up.

It’s on principle. It’s on my integrity. Those are hard lines in the sand for me that you can’t put a dollar sign on.

Hello,

I am only responding to this out of clarity. Like I explained over the phone. The software is sold as $200 for 3 installs (this is clearly outlined on the store and has always been the case). You have installed it 4 times and were asking for a 5th install. I believe 5 installs on a purchase of 3 license is more than fair. Also, their was a little impatience. You called back very shortly after requesting a 5th license (you paid for only 3) before I was even able to have the internal conversation to get it approved.

 

[USMC22]

Hello,

I am only responding to this out of clarity. Like I explained over the phone. The software is sold as $200 for 3 installs (this is clearly outlined on the store and has always been the case). You have installed it 4 times and were asking for a 5th install. I believe 5 installs on a purchase of 3 license is more than fair. Also, their was a little impatience. You called back very shortly after requesting a 5th license (you paid for only 3) before I was even able to have the internal conversation to get it approved.

And in theory you said the code should work on the same device. I was trying to reinstall on the same computer which shouldn’t count as a new license but the “secret sauce” of the program is reporting my same computer as a “new” device.

I’m not running around with 5 copies and have had to fight to get it installed each time when having technical issues with my computer.

Per your words if it was installed on a thumb drive or tried to “pirate” it the file would delete itself. Obviously I’m not trying to do that. . . Simply wanted it installed on the same computer it was previously on.

The main takeaway is your software has identified a “new computer” each time resulting in the need for 3 licenses…

 

[USMC22]

And if you watch the video …. It’s not working

 

[USMC22]

Telling me you gave me “extra” installs is crap. The same device per you shouldn’t require an extra license but you maintain the “software” is reporting a new serial number.

When asked to help run down the issue to resolve it you had no interest and restated it’s what the software says.

It’s wrong. It’s the same computer. If a computer being repaired is causing it to report a new serial number there is a flaw in how you hold it accountable. Instead of trying to help me you suggested buying a new license until I pushed back.

I paid for the software, I should be able to install it on my computer. The same computer.

I’ve never had a similar experience this poor over software. I’ve never had a bad thing to say about applied ballistics until I bought this software.

I’m sure it’s easier to say buy a new license or pay for a subscription on the app.

And finally you guys can “math” all these ridiculous profiles and call them custom curves but can’t take the time to figure out the actual issue I was experiencing with the serial number speaks loudly. It was never about the licenses or number of installs, it was about the money. . . I just didn’t roll over and pay (for a second time)

 

[DocUSMCRetired]

And in theory you said the code should work on the same device. I was trying to reinstall on the same computer which shouldn’t count as a new license but the “secret sauce” of the program is reporting my same computer as a “new” device.

I’m not running around with 5 copies and have had to fight to get it installed each time when having technical issues with my computer.

Per your words if it was installed on a thumb drive or tried to “pirate” it the file would delete itself. Obviously I’m not trying to do that. . . Simply wanted it installed on the same computer it was previously on.

The main takeaway is your software has identified a “new computer” each time resulting in the need for 3 licenses…

If it was exactly the same device, the code would have worked. I did explain to you that the software is hardware locked to a specific computer, giving you examples of how the software will stop working if attempted to use on another device including from a thumb drive or by swapping the hard drive into a new computer etc. I have no way of guaranteeing the new computer is exactly the same computer, but the software and the fact that you mentioned you had to reinstall everything tells me something major happened. You tell me that you sent your old computer into to Apple, and that you had to "Reinstall everything on the one you received". The software itself reads internal serial numbers (this is how it works) and found that the serial number on the new device internally did not match the old device you unlock code was for.

But I am not here to argue semantics. I am just here to simply state that I understand you are upset. However you were requesting a 5th license when only 3 were purchased. That should be something that is also included in the rant for a bit of clarity/honesty.

I never used the word "pirate" at any time during our conversation or accused you or anyone of attempting to do so.

------------------------------------------------------------------------------------------------------------

After watching your video, you did not hit the calculate or the enter button the keyboard after altering the data. This is why the data did not "save" or really update. The software is working just as it always has. When you modify the parameters you need to perform an action to recalculate everything out and have those parameters input. After adjusting Muzzle Velocity or anything for that matter try pressing enter on the keyboard or the calculate button in the software.

 

[USMC22]

I was clear on needing an additional license and having used previous ones.

My computer being fixed by Apple, if it was using a new serial number should have been easy enough for you to figure out rather than push it on me and say you’ve exceeded your license when the last 3 I’ve needed have been on the same computer.

Again the last 3 installs have been on the same computer. Something needs to be addressed.

I will retry with the software but did in fact hit enter.

 

[USMC22]

This seems akin to saying the same car you’ve been driving for 3-4 years is “new” after getting tires replaced that were going flat.

Part of apple care is having to back up your device, sign out and send in to them. My screen is what went on the MacBook Pro. My only option was to sign out and send it in. I received the same serial number computer back as I sent in, lets call this the vehicles “VIN”.

I should have been able to work with you to find out why it was reporting a new serial number and offered to let you have remote access to my computer to assess the situation.

You sell the software with “3 licenses”, I never would have “needed” more than the 3 had it just gone off my Mac serial number. That is why I’m upset and you’re acting like you’re doing me a huge favor.

If your software is going to report a new serial number and I was the point of contact for customer service on the same that should be something you were willing to run down.

Again, for clarity/honesty sake as you mentioned, you had no interest past acknowledging a repaired computer “could” report a new serial number number without you knowing (or being able to explain why).

 

[st1650]

This is completely retarded, I used to work for a major tech company and our product license also required to match a hardware ID and if our customers had to change their hardware, all he had to do was open a ticket with our customer support, we would disable the old license and generate a new one, free of charge obviously.

 

[W54/XM-388]

The whole idea of per hardware device licensing is antiquated and has a wiff of smell of the remnant of folks with control freak tendencies from bygone ages.
Especially since most software already phones home with or without customer permission.

Folks change and upgrade and repair all the time.

The modern common way to do it is per user licensing and simply tie it in to your customer account so your software just asks for the account credentials and logs in automatically and activates it. If someone is really worried about stuff, they can ask the software periodically to ask for the login information again to verify the same owner is still using it. If one is a real control freak they can even simply check concurrent usage only have one active at a time.

This is why Google and their play store is so popular, because they stopped all that stupid vendor control about licensing and replaced it with unified per user account licensing and as folks upgrade their phones each year or two, they don't have to worry about buying their software again, it just all works on their new device since it's tied to their account.

I'm one of the folks that upgrades my hardware or reinstalls my OS or a different OS or boots multiple OSes regularly and moves from one device to another depending on the needs of the time, I also regularly just pull the drive out of an older system and boot it up in a new system when upgrading hardware, so I try to make sure all the software I get, is either proper open source software or is easy to simply reinstall / reactivate on the new device / OS load with simple account credentials or such. Most of the software that wasn't that way I eventually stopped using and paying for.

Now I'm not saying every company HAS to do it this way, but the more customer velocity friendly the installs / using / activation / licensing it is, the better it is received by customers and the more folks tend to want to stick with it.

 

[USMC22]

The whole idea of per hardware device licensing is antiquated and has a wiff of smell of the remnant of folks with control freak tendencies from bygone ages.
Especially since most software already phones home with or without customer permission.

Folks change and upgrade and repair all the time.

The modern common way to do it is per user licensing and simply tie it in to your customer account so your software just asks for the account credentials and logs in automatically and activates it. If someone is really worried about stuff, they can ask the software periodically to ask for the login information again to verify the same owner is still using it. If one is a real control freak they can even simply check concurrent usage only have one active at a time.

This is why Google and their play store is so popular, because they stopped all that stupid vendor control about licensing and replaced it with unified per user account licensing and as folks upgrade their phones each year or two, they don't have to worry about buying their software again, it just all works on their new device since it's tied to their account.

I'm one of the folks that upgrades my hardware or reinstalls my OS or a different OS or boots multiple OSes regularly and moves from one device to another depending on the needs of the time, I also regularly just pull the drive out of an older system and boot it up in a new system when upgrading hardware, so I try to make sure all the software I get, is either proper open source software or is easy to simply reinstall / reactivate on the new device / OS load with simple account credentials or such. Most of the software that wasn't that way I eventually stopped using and paying for.

Now I'm not saying every company HAS to do it this way, but the more customer velocity friendly the installs / using / activation / licensing it is, the better it is received by customers and the more folks tend to want to stick with it.

@DocUSMCRetired mentioned “per government contract” it is designed by necessity to not need “the internet”. This prohibits that mode of “authentication”…. But…. Wait for it…. The new App when paired to a kestrel elite gives you kestrel elite access for 30 days.

These guys are doing more math and processing at such a level that changing an “internal” serial number shouldn’t create the amount of ass pain it does.

And on a side note… because a government agency wants something should not make it the standard of service. On a consistent and predictable basis I had to purchase mission essential shit to be operationally ready because I couldn’t count on “the supply chain system” working. This ranged from comfort items to mission essential (read keep you alive) shit.

I hold @DocUSMCRetired with high regard for the simple fact he was an FMF Corpsman. I had great “Docs”. I think more than anything that’s why I was disappointed with the “canned bullshit” answers.

 

[45cal4life]

So glad I chose the technical side and work with equipment instead of dealing with people

 

[DocUSMCRetired]

@DocUSMCRetired mentioned “per government contract” it is designed by necessity to not need “the internet”. This prohibits that mode of “authentication”…. But…. Wait for it…. The new App when paired to a kestrel elite gives you kestrel elite access for 30 days.

These guys are doing more math and processing at such a level that changing an “internal” serial number shouldn’t create the amount of ass pain it does.

And on a side note… because a government agency wants something should not make it the standard of service. On a consistent and predictable basis I had to purchase mission essential shit to be operationally ready because I couldn’t count on “the supply chain system” working. This ranged from comfort items to mission essential (read keep you alive) shit.

I hold @DocUSMCRetired with high regard for the simple fact he was an FMF Corpsman. I had great “Docs”. I think more than anything that’s why I was disappointed with the “canned bullshit” answers.

When a government agency pays for the development of a software, they get to pick and choose how it works and who gets to use it. These responses are not canned bullshit, I have been here since 2014. These are from my internal knowledge of how things work.

Since we self developed AB Quantum in house, we get to choose how it works etc.

 

[USMC22]

When a government agency pays for the development of a software, they get to pick and choose how it works and who gets to use it. These responses are not canned bullshit, I have been here since 2014. These are from my internal knowledge of how things work.

Since we self developed AB Quantum in house, we get to choose how it works etc.

There's no way the U.S. Government said put 3 licenses on it per purchase.

Also no way in hell you'd leave an Agency out like you were going to do to me over a "license".

In the end, thanks for sending me an "additional" license.

I shouldn't have had to beg for it.

I shouldn't have had to push as hard as I did for it.

It doesn't matter if my issue is not a "common" (per you. . .) one or not. . . you should have wanted to make it right.

 

[DocUSMCRetired]

There's no way the U.S. Government said put 3 licenses on it per purchase.

Also no way in hell you'd leave an Agency out like you were going to do to me over a "license".

In the end, thanks for sending me an "additional" license.

I shouldn't have had to beg for it.

I shouldn't have had to push as hard as I did for it.

It doesn't matter if my issue is not a "common" (per you. . .) one or not. . . you should have wanted to make it right.

No, the 3 install limit is because it does cost money for us to maintain, unlock, service, update, and support the software. We don't need to pay our employees to eat, its all good.

The agencies running the software have all bought extra or bulk licenses to cover the new devices when they ran out. Never been an issue.

Their was nothing to "make right" honestly. You wanted a 5th license/install for an RMA device after only purchasing 3. We didn't break your laptops or want new laptops after x amount of years.

 

[USMC22]

And in the end it wasn’t a new laptop, it was your software “saying” it was despite it being a repaired laptop.

Wouldn’t have needed your “5th license” if I was able to reinstall on my computer.

In the end it should have been me being able to download what I purchased on my computer without arguing with you about it.

 

[USMC22]

And instead of being willing to look at “why” the computer was reporting as “new” and unlocking the software because it was the right thing to do (after confirming it wasn’t AND that the software had previously been installed on it) you pushed me to buy a new license. That is an issue of itself.

 

[DocUSMCRetired]

And in the end it wasn’t a new laptop, it was your software “saying” it was despite it being a repaired laptop.

Wouldn’t have needed your “5th license” if I was able to reinstall on my computer.

In the end it should have been me being able to download what I purchased on my computer without arguing with you about it.

I am not going to argue this all day with you. I am not sure what more you want. Your old computer broke for whatever reason, you sent it in. You received a rebuilt/new computer with new hardware in return. The new computer reported itself as a different/new computer with a different serial number. You even stated you had to go in and re-install everything (hence it being basically a new computer). I sent up a request. You only paid for 3 licenses. You had already received 4 and we gave you a 5th for this new/rebuild.

I really don't know how one person can be assisted anymore above and beyond besides getting 5 items when only buying 3.

The computer might look the same on the outside, but when you have reinstall everything after a rebuild it isn't the same. If I was to take the motherboard out of this computer, and replace it. Windows would require I purchase a new copy of windows. So would MAC. And that would only be good for 1 machine/install. I am not sure how to help this make anymore sense. I know this, because my work computer just got a MB/CPU/GPU upgrade basically after my work computer had an issue.

 

[USMC22]

In summary I think it’s fair to say you think I should have bought a new license.

I disagree where the last “3 installs” were on the same computer. A computer being “fixed” shouldn’t have required me to purchase a new license or the ass pain it was to get a “5th” (by your count).

 

[DocUSMCRetired]

In summary I think it’s fair to say you think I should have bought a new license.

I disagree where the last “3 installs” were on the same computer. A computer being “fixed” shouldn’t have required me to purchase a new license or the ass pain it was to get a “5th” (by your count).

A rebuilt computer is not the same computer. I can attest to this, because I have rebuilt computers. Reusing the shell, and monitor (even if its the same laptop screen), and even GPU (in your case its onboard graphics driver so doesn't matter) doesn't constitute the same computer.

I sent in a request for you to get not 1 but 2 extra free licenses, so I wouldn't say "should have required". Otherwise I would have just outright denied the request. Should have bought, and did buy is an entirely different discussion. Take the two free lunches, and a deep breath, and have a good friday.

 

[USMC22]

I had to log out to send it to Apple because the screen was no longer working.

The apps not backed up I had to redownload.

Applied Ballistics was one of those apps.

It felt like I pulled in with my car for an oil change and after the oil was drained you wanted to charge me to put the same oil back in the car. What you’re calling a “free lunch” I’m simply saying was a lunch I already bought and paid for.

If you’d have been willing to look into the computer, like when I offered you unrestricted remote access, you’d have seen that maybe my screen was repaired but it was the same MacBook Pro as had been used previously.

Does that in good conscience constitute a “new computer”, maybe to you; and that is a reflection of the companies values.

I maintain I got no “free lunch”, had to fight for what I paid for and was then told “go be happy we did this favor for you”.

“Thanks” for the “favor”!

 

[Baron23]

lololololololol