I was a long time BDU subscriber and have spent thousands of dollars over several years on everything from suppressors to cleaning patches. No issues at all on several orders, even NFA and firearms transfers went smooth and fast.
In early April I placed an order for an in stock optic, received confirmation and tracking info, but no delivery date. I waited for a couple weeks and called, only to be told that they were several weeks backlogged but my order would definitely go out before June. When I hadn‘t received the order by the first couple days of June I called again as was informed that they where now 6 to 8 months, yes months, backlogged, so I requested a refund.
I received an email confirming the refund, which was important, but in the email it stated the refund would take 2 to 3 weeks to process and possibly another week to appear back in my account. After not receiving a refund by July I again called but the nice lady who had been answering the calls was replaced by an automated service which informed me to contact BDU through email. After sending a couple emails that went unanswered, I requested a charge back through my bank, but because the charge had been placed in April they needed the refund email from BDU to show that I never received the item and that I was defrauded.