Re: brake madness!
Chad i agree with you on the scrap.. there is always a little wastage.. and that goes for pizza bakers, to motorcycle makers to undertakers...,
any how.. thanyou for your help in contacting the owner of that wonky brake,.
As it turns out.... to my shame.. the brake did actualy come from our humble premises.
It was shipped out on the 15th of February 2010. I was actualy in the UK at this time as we buried my Father on the 12th feb 2010.
What seems to have happened is that whilst I was away, an employee grabbed a brake out of the miss machined box (we have a few miss machined brakes which we use for display purposes) and sent it out.
what puzzled me was the finish, we havent used that type of finish for a while and when we did, all the production brakes where engraved with roedale.
I am in contact with the owner and a brand new brake is packaged and will ship out on monday to replace the wonky one that he was sent by mistake.
I hope that this thread shows that shit happens in all machining trades and more importantly, that we stand behind our products 110%.
id like to add that this is the single brake that has slipped through our procedures in over 1500 brakes.. so the % is negligable. it is however still 1 too many for me.
I have asked for the wonky brake to be returned at our expense so i can beat a few employees around the head with it.
Maybe i can turn it in to an " employee of the week" badge of honour and make them hang it round thier knecks.. im sure Heike and Geoff would love that idea
all the best
Pete
