Rifle Scopes Burris Warranty Work?

[skidhc]

Does anyone have any current information regarding tunraround time for Burris warranty work? I just unboxed my new XTRII 5-25 and found that the focus knob is very difficult to turn and has "play" (i.e., when you change directions, it does nothing for the first 1/16 of a turn or so). Alos curious if anyone else has experienced this issue?

Thanks,
Stephen

 

[gr8fuldoug]

Stephen,
May I suggest you give Burris a call and explain tyo them that you feel you received an initial defective and you'd like to exchange it.

 

[ShtrRdy]

If you haven't already, turn the turrets several turns back and forth, for like 50 times, to see if they smooth out.

If that doesn't help then call Burris.

 

[wigwamitus]

I've sent a scope to burris, they sent me a new one in a few days ... otherwise, they resolved my questions over the phone ... burris CS gets +++ rating from me so far ...

 

[doctordoctor]

I had a cracked rapid fire... They sent me a new one in a weeks time. Unbelievable service!

 

[Birddog6424]

CS has really stepped up their game at Burris. I think they have been doing a very good job at it.

I would follow the advice given above. I would work it back and forth a bit, put a little use on it and see if it breaks in. If not, give them a call..

 

[skidhc]

Just a follow-up in case anyone else has this issue. I contacted Burris and they asked what my torque I used on my front ring screws. Since I did not have a torque wrench I didn't know. They said that they should be 20 in/lbs and anything over that could cause this problem. To tell the truth, I thought this was just their way of blowing me off but I bought a Fix it Sticks miniature torque limiter, backed each screw off and re-tightened to the recommended torque.....and what do you know - problem solved!

 

[ManOfSteel]

I bought an XTRII here on the Hide. Mounted it up and realized the reticle isn’t plumb with the turrets. Only one can be level. I guess I have to send it to Burris. They quoted me 4-6 weeks for warranty.. does that sound right??

 

[Birddog6424]

I bought an XTRII here on the Hide. Mounted it up and realized the reticle isn’t plumb with the turrets. Only one can be level. I guess I have to send it to Burris. They quoted me 4-6 weeks for warranty.. does that sound right??

Probably. Not many staff in the building right now.

I take it you are using a plumb on the reticle and a bubble level on the turret?

 

[ManOfSteel]

Probably. Not many staff in the building right now.

I take it you are using a plumb on the reticle and a bubble level on the turret?

yes. Plumb line and a laser cross level on the reticle, 4’ level on the turret and rifle.