I feel like I see these threads every few months, specifically asking about Bushell warranty or CS... Is no one else bad enough to warrant multiple threads?
I can say from my sample of one Ill probably never buy another Bushnell product again due to their CS.
Here's my take, I was a real fan of Bushnell up until the second time I needed warranty and was literally kicked to the curb then ignored.
If you find too good to be true cheap sale prices on certain Bushnell brand items, which do show up from time to time, then buy them but assume worse case scenario you got no warranty support. They already been known to not honor their lifetime warranty and just send back defective Bushnell products right back to the pissed off customers with nothing done to them not even opened up to see if there's any internal damage etc and still deny the customers' warranty.
You hear good and bad testimonials from actual Bushnell customers all over the internet and on the BBB website Bushnell Outdoor (who in fact scored an F rating apparently for screwing over their customers mostly over not honoring their warranty promise) so at least some people are getting taken cared of while there are in fact many others who are not.
My first warranty was more than a decade ago and my Japanese made Bushnell that failed was swapped out for a much cheaper inferior Korean made entry level scope. I reached out to them after the fact and they said that's it no other options. I was much more easy going back then and could actually afford to get ripped off. At least I got something back in exchange and could have gotten screwed like others did with defective product sent back to them still in broken condition.
Lookup Google search "Bushnell sucks", "Bushnell warranty problem", "Bushnell pissed off customer". Notice the dates it's been an ongoing thing over the past decade.
Even Bushnell's parent company Vista Outdoor also has an F rating according to the BBB as well.
Bushnell marketing department is sure working hard to push their product sales but they are probably not aware of what their warranty and customer service department is really doing.
They promote an iron clad lifetime warranty in their advertisements but don't specifically say their electronics are only 5 years for their scopes with electronics illuminated reticles and auto shut off timers and don't disclose that they may not offer any repairs past their 5 year electronics warranty.
Another disappointing fact is they promoted their Match Pro as a direct to consumer scope to keep the price down to offer their customers the best deals without middlemen taking their cut. Guess what, earlier this year they were selling for much cheaper through second party dealers $100 cheaper while Bushnell direct to consumer was selling them for $100 more.
It wasn't until I called Bushnell out on this one did they eventually change their own direct to consumer prices to equal the second party dealers prices. Still the Match Pro non illuminated is currently selling for cheaper than the last price Bushnell direct to consumer sold them for $429.99 vs $449.99.
So I'm just waiting for second party dealers to start selling their latest Match Pro EDs for $499.99 while Bushnell sells them for $699.99.
Bushnell is known to sell their brand of items for extremely high prices then a little while later second party dealers start to sell them for as cheap as half price or less. Can you imagine their insane markups?
I bought many of their Engage, Nitro and Forge scopes only to see them selling for half of what I paid just a little while after I bought them and that certainly sucks and their top of the line Chinese Forge isn't any better than the superior Athlon Midas Tac and Ares BTR G2 that aren't as expensive. The Bushnell Forge quality isn't that good in the glass department similar to the Match Pro ED and I'm rather particular when it comes to glass image quality.
Some Bushnell brand items are actually worth buying at their current less than half off prices IMHO but don't expect any after sales warranty support worst case scenario or your defective item may be sent right back to you unrepaired or get a replacement that's a lot cheaper than what you sent in. Biggest problem is with discontinued items that they can't replace. Few may even get lucky to get equal to same value replacement item for what they sent in but they are others who aren't so lucky.
Bushnell warranty lottery... Do you feel lucky...well, do you..punk?
I might be off the mark assuming they don't have enough employees to answer their customer service and warranty department concerns with the year round major floods of defective Bushnell products needing warranty and they just might even be ignoring everyone on purpose by deliberately not answering their phones nor returning any messages just like how Riton does and speaking of Riton, all of their positive reviews are cherry picked and negative reviews aren't allowed to be posted on their website.
I posted this on Reddit with even greater detail and Bushnell social somehow managed to have all my real world factual Bushnell warranty and customer service posts all taken down and all my suggestions not a Bushnell brand scopes got deleted as well. Reddit seems to be pro-Bushnell and whomever talks shit about Bushnell and speaks the truth that Bushnell screwed them over gets down voted or deleted it's crazy.
There are a few honest reviewers like X-RING on YouTube though while everyone else totally shills for Bushnell just like the Arken shills.
I eventually bought a Match Pro ED after reading comments that it's equal to their much higher end scopes and even compared it Athlon Cronus BTR Gen 2 but in fact they're outright lying. My Midas Tac was better and Ares BTR G2 is superior to it without the milkiness.
. Broke his Bushnell spotting scope. Bushnell sent him a loaner till they got a new spotter in. Did take several months but he got the loaner really quick.
