I had a DMR II PRO that had been lightly used since I bought it new. On the last two outings I noticed that the reticle seemed to be out of plumb. I readjusted it and took it out again. Again it got out of plumb while shooting. I sent it to Bushnell for inspection on 7/31/24. On 8/13 I received an email stating that it was indeed defective and I was to receive a new scope. On 9/5 I sent an email to customer service asking for the status of my replacement. I have yet to receive a reply. On 9/9 I called the customer service number during Bushnell's posted business hours and got a recording stating that "due to a large call volume and backlog the queue was closed. Call back later." I called back later that day but during posted business hours and got the same recording. On 9/10 I called during posted business hours and got a recording "You have called after business hours. Please call back later." On 9/11 I called during business hours and got the same recording as on 9/9. The same happened on 9/12 (today).
To summarize, after five calls in four days during Bushnell's regular business hours and one email, I cannot make contact. My conclusion is that either Bushnell has serious technical problems with their communication system and they are not interested in resolving them so as to allow contact with their customers or they have such poor products that they do not want to have contact with their customers. If the latter is true then it will not be long before the problem resolves itself because they will not have many customers to deal with.
If any of you reading this post have any suggestions as to how to get resolution to this problem or have any real insight as to why this problem exists, I would appreciate hearing from you. As of now I have decided not purchase any more Bushnell products. I guess after having outstanding customer support from Vortex, Night Force and Léopold, I have been spoiled.
To summarize, after five calls in four days during Bushnell's regular business hours and one email, I cannot make contact. My conclusion is that either Bushnell has serious technical problems with their communication system and they are not interested in resolving them so as to allow contact with their customers or they have such poor products that they do not want to have contact with their customers. If the latter is true then it will not be long before the problem resolves itself because they will not have many customers to deal with.
If any of you reading this post have any suggestions as to how to get resolution to this problem or have any real insight as to why this problem exists, I would appreciate hearing from you. As of now I have decided not purchase any more Bushnell products. I guess after having outstanding customer support from Vortex, Night Force and Léopold, I have been spoiled.
