Rifle Scopes Bushnell HDMR issue

[Austinjunks]

So, i have a Bushnell HDMR that has some play in the parallax knob. I am debating on sending it for warranty repair/replacement, but if they replace it, what will they replace it with. I love the scope and it is still functional, but the 1/8 turn slop in the knob is bothering me. has anyone sent in an HDMR for work that was replaced and if so, what did you receive back?

 

[wade2big]

1/8” is excessive. Some play is normal as I have experienced it in several scopes. You shouldnt feel more than a bump if rocking back and forth. Anymore than that is too much. Up to you if its worth sending back if it is functional.

 

[Austinjunks]

I have sent one other scope back and got a completely different series. I previously sent in an old exposed turret SFP mil scope and received a Bushnell Nitro SFP in MOA. I'm worried that i will send in a HDMR and get back something of lower quality, considering the HDMR is no longer in production.

 

[bfk4lyfe]

Why wouldn’t they send you an hdmr2?

 

[viking78]

Have you tighten your scope mount screws on this time, when that happend?
If scope mount screws are too tight, the mechanish that do fine tune the parallax is not moving freely, might cause that.
My friend NightForce had that, guy did not read the manual on ring tightening Nm.

 

[Hollywood 6mm]

I have sent one other scope back and got a completely different series. I previously sent in an old exposed turret SFP mil scope and received a Bushnell Nitro SFP in MOA. I'm worried that i will send in a HDMR and get back something of lower quality, considering the HDMR is no longer in production.

They're not going to send you a lower tier optic if you send in an Elite Tactical.

 

[Austinjunks]

Have you tighten your scope mount screws on this time, when that happend?
If scope mount screws are too tight, the mechanish that do fine tune the parallax is not moving freely, might cause that.
My friend NightForce had that, guy did not read the manual on ring tightening Nm.

Scope is not mounted.

 

[Austinjunks]

Why wouldn’t they send you an hdmr2?

I dunno, the last out of production scope I sent in was replaced with a hunting scope.

 

[wade2big]

I dunno, the last out of production scope I sent in was replaced with a hunting scope.

If you didn’t call them after that happened then that’s on you. Could have been a mistake. I am sure that isn’t standard procedure.

 

[spife7980]

When I sent in my lrtsi they sent me a dmr2 in return since they didn’t have any lrtsi on hand at the time. And they were more than accommodating when I had them take it back and give back an lrtsi when they could a week or two later.

 

[Austinjunks]

When I sent in my lrtsi they sent me a dmr2 in return since they didn’t have any lrtsi on hand at the time. And they were more than accommodating when I had them take it back and give back an lrtsi when they could a week or two later.

Thanks, I will send it in then.

 

[Hollywood 6mm]

Thanks, I will send it in then.

They'll take good care of you.

 

[Austinjunks]

Just got off the phone with bushnell customer support, not happy. Apparently once a product sku is discontinued they no longer support warranty on that product, they offered me $150 credit toward purchase of a Hdmr2. When I quoted the warranty card to the rep, she said "this is all I can offer you". Gotta say I'm not fucking impressed with that answer.

They will be mailing my scope back to me.

 

[Hondo64d]

Just got off the phone with bushnell customer support, not happy. Apparently once a product sku is discontinued they no longer support warranty on that product, they offered me $150 credit toward purchase of a Hdmr2. When I quoted the warranty card to the rep, she said "this is all I can offer you". Gotta say I'm not fucking impressed with that answer.

They will be mailing my scope back to me.

I‘d be running that one all the way to the top of the Bushnell food chain. That doesn’t sound right at all...

John

 

[Austinjunks]

I‘d be running that one all the way to the top of the Bushnell food chain. That doesn’t sound right at all...

John

Apparently because it was manufactured before the changes in 2016, they won't honor it.

 

[spife7980]

That doesnt sound right, in fact that sounds like the opposite of every thing Ive heard or experienced from them. I would call them back and ask to speak to someone else. Then ask for the manager. I hope this isnt a new line in the sand for them.

 

[Austinjunks]

@spife7980 I emailed the contact you gave me, we'll go from there. I asked to have the scope shipped back for the time being, I have a few competitions coming up that I need it for.

 

[Aaron47pb]

Just got off the phone with bushnell customer support, not happy. Apparently once a product sku is discontinued they no longer support warranty on that product, they offered me $150 credit toward purchase of a Hdmr2. When I quoted the warranty card to the rep, she said "this is all I can offer you". Gotta say I'm not fucking impressed with that answer.

They will be mailing my scope back to me.

I’ve been a big Bushnell fan, but that is bullshit. There is someone here that is “connected” over there that might be able to help. Anyone remember who that is?

 

[Trigger Monkey]

OP there may be some assistance in there.

https://www.snipershide.com/shooting/threads/bushnell-can-blow-me.6965370/#post-8023404

 

[gunjunkie45]

I recently had my own issues with Bushnell. Doug at Cameraland was a huge help in getting it sorted.

 

[RifleBlog]

Just got off the phone with bushnell customer support, not happy. Apparently once a product sku is discontinued they no longer support warranty on that product, they offered me $150 credit toward purchase of a Hdmr2. When I quoted the warranty card to the rep, she said "this is all I can offer you". Gotta say I'm not fucking impressed with that answer.

They will be mailing my scope back to me.

Had the same thing happen to me.

 

[Austinjunks]

@spife7980 contact stopped what he was doing and honored the elite tactical warranty. I can't speak for everyone there, but that dude is solid. He is getting a Hdmr2 out to me 2nd day air Monday. I will write this up to an uninformed/unaware rep. 2nd time around was deffinately a different story. Thank you @spife7980, I owe you a beer sir.

 

[spife7980]

 

[Austinjunks]

Update: First thing this am, the rep went to check on my order processing. Allocations informed him they did not have any HDMR2 units available to ship. I was asked if I would prefer to wait or accept an XRS2 with h59, I accepted the XRS2. Honestly, I'm stoked with the customer service I'm receiving now.

 

[Austinjunks]

So my scope will arrive tmw, the gentleman I dealt with at bushnell did an awesome job helping me. If anybody has an issue related to a Bushnell product, hit up this guy. I asked him prior to posting this and he was happy to allow me to share his contact information.

[email protected]

 

[Hollywood 6mm]

So my scope will arrive tmw, the gentleman I dealt with at bushnell did an awesome job helping me. If anybody has an issue related to a Bushnell product, hit up this guy. I asked him prior to posting this and he was happy to allow me to share his contact information.

[email protected]

Dan's a good dude.

 

[Austinjunks]

Dan's a good dude.

He deffinately impressed me with how he handled this.

 

[Austinjunks]

So I finally got the XRS 2 mounted up and to the range. I gotta say, I'm very happy with the outcome.