All,
I am posting this up for my fellow brothers to be used as a tool when you decide to make your Night Vision purchase, and when you do, what to watch out for with regards to shipping. My intention is not be be some internet troll with a vendetta, but to just share what happened to me with this company and the USPS. Search my post histories on ARFCOM, Sniper's Hide, RimFire Forum, and Accurate Shooter Forum. You will see that I have never made a post like this in the entire history of my participation on these forums. I have been on these forms for over 10 years. My feedback is impeccable on all of these forums, and I have Never screwed anyone. I wish I could say the same with regards to Night Vision, Inc. and the United states Postal Service.
On 06 July, 2020 after communications with Paulo at Night Vision Inc, ( NVI) I purchased a RNVG Housing for a build. I had a set of ANVIS -9 Objective lenses that I purchased from Mod Armory and a couple of Photonis 2200 FOM WP MX-10160's. I sent the lenses and the tubes off to NVI for the build.
On 08 July, 2020 I decided that I'd spend the extra cash and upgrade the RNVG build from PVS14 oculars to The Photonis Ether ocular lenses, so I made another purchase that totaled almost $1400.00 for these lenses. When you order from NVI there is a "Note" box that you can put additional information about the purchase. I used that box and submitted the following information, " Please Do Not ship these Lenses. These lenses will be used in my ANVIS/RNVG Build. Please contact Paulo for further details. Thank you." Paulo is Mr. Paulo Sziraki, Director of Social Media & Marketing, NVI. Paulo was originally my source of contact with NVI. I placed my order with NVI after discussing it with Paulo. Paulo was made aware of my change from PVS-14 oculars, to the ETHER oculars.
I decided to make an account with NVI, much like I would do with any merchant for ease in purchasing and check out. With the account, you can see a list of your orders and its status. As time passed by, I would login to my account to check the status of my build. Under each of the two invoices it would state the the order was "Processing".
On 21 September, 2020 it looked as though I was about to loose my income and be placed on furlough at work. I contacted NVI, and asked them to send my two orders to me as I would be abandoning my build. Paulo informed me that it was not an issue, but I would need to pay an additional $300.00 for the assembly of the RNVG. I paid it. I get it, they worked on it, and need to be paid for that labor.
On 24 September, 2020 I inquired about the shipping of my items.
On 29 September, 2020 Paulo informed me that the items would be shipped the next day, 30 September, 2020.
The next day I logged into my account to check on the status of my orders. It showed "Complete".
On 03 October, 2020 my package arrived from NVI. I brought the package into the house, opened it to find that my order for the ETHER Ocular lenses were Not included in the shipment.
I Immediately sent an email to Paulo to inquire about the missing lenses. After numerous email exchanges, NVI claimed that they sent the lenses. So here is the kicker. They did in fact send those lenses to me. Just not with my RNVG housing. It turns out that the ETHER lenses were shipped to me back in August.
They were sent to me by NVI on 10 August, 2020 with a delivery date of 13 August, 2020. They sent the lenses to me without any notification. Every time I would check the status of my orders, it would say "Processing". I had No idea that they had sent me the order.
To make matters worse, the mail carrier who brought the order to our house, must have signed for it and just left it for porch piracy. It was Not signed for by me, or any of my family. I happened to be in Texas on the day they were delivered, and no package was collected by my wife or kids.
Since NVI shipped the lenses to me in August, and due to the fact that this was Not discovered until mid October, (It took a while to get a tracking number, which NVI never gave me. I had to get it from PayPal. It also took time to follow up with NVI, and my local PO.) I missed the 60 day window to file a claim with the USPS. That's right. I got FUCKED for basically $1400.00. NVI has refused to refund me or to provide me with my purchased lenses. The USPS said sorry chump, outside the 60 days.
I have submitted documentation to NVI showing that I did not sign for the order. That I was in Texas at the time the order was delivered. A copy of the Filed police report for the theft of the order. I have been told by Both Mr. Paulo Sziraki , and Mr Glynn Sziraki, the President of NVI that I am SOL. Yes, That means SHIT OUT OF LUCK.
So the moral of this story, Stay away from NVI. Their incompetence in order quality control, lack of communications, the inability to actually speak with them on the phone, is definitely a three strike experience for me. I'm not sure how to handle the USPS with carriers just signing for packages and leaving them for theft.
I know that a lot of members here have had business dealings with NVI. I actually searched this forum and the Night Vision thread on the ARFCOM to research NVI before my order. Everything seemed to be GTG, however it wasn't for me and now this thread is here for your search.
I am posting this up for my fellow brothers to be used as a tool when you decide to make your Night Vision purchase, and when you do, what to watch out for with regards to shipping. My intention is not be be some internet troll with a vendetta, but to just share what happened to me with this company and the USPS. Search my post histories on ARFCOM, Sniper's Hide, RimFire Forum, and Accurate Shooter Forum. You will see that I have never made a post like this in the entire history of my participation on these forums. I have been on these forms for over 10 years. My feedback is impeccable on all of these forums, and I have Never screwed anyone. I wish I could say the same with regards to Night Vision, Inc. and the United states Postal Service.
On 06 July, 2020 after communications with Paulo at Night Vision Inc, ( NVI) I purchased a RNVG Housing for a build. I had a set of ANVIS -9 Objective lenses that I purchased from Mod Armory and a couple of Photonis 2200 FOM WP MX-10160's. I sent the lenses and the tubes off to NVI for the build.
On 08 July, 2020 I decided that I'd spend the extra cash and upgrade the RNVG build from PVS14 oculars to The Photonis Ether ocular lenses, so I made another purchase that totaled almost $1400.00 for these lenses. When you order from NVI there is a "Note" box that you can put additional information about the purchase. I used that box and submitted the following information, " Please Do Not ship these Lenses. These lenses will be used in my ANVIS/RNVG Build. Please contact Paulo for further details. Thank you." Paulo is Mr. Paulo Sziraki, Director of Social Media & Marketing, NVI. Paulo was originally my source of contact with NVI. I placed my order with NVI after discussing it with Paulo. Paulo was made aware of my change from PVS-14 oculars, to the ETHER oculars.
I decided to make an account with NVI, much like I would do with any merchant for ease in purchasing and check out. With the account, you can see a list of your orders and its status. As time passed by, I would login to my account to check the status of my build. Under each of the two invoices it would state the the order was "Processing".
On 21 September, 2020 it looked as though I was about to loose my income and be placed on furlough at work. I contacted NVI, and asked them to send my two orders to me as I would be abandoning my build. Paulo informed me that it was not an issue, but I would need to pay an additional $300.00 for the assembly of the RNVG. I paid it. I get it, they worked on it, and need to be paid for that labor.
On 24 September, 2020 I inquired about the shipping of my items.
On 29 September, 2020 Paulo informed me that the items would be shipped the next day, 30 September, 2020.
The next day I logged into my account to check on the status of my orders. It showed "Complete".
On 03 October, 2020 my package arrived from NVI. I brought the package into the house, opened it to find that my order for the ETHER Ocular lenses were Not included in the shipment.
I Immediately sent an email to Paulo to inquire about the missing lenses. After numerous email exchanges, NVI claimed that they sent the lenses. So here is the kicker. They did in fact send those lenses to me. Just not with my RNVG housing. It turns out that the ETHER lenses were shipped to me back in August.
They were sent to me by NVI on 10 August, 2020 with a delivery date of 13 August, 2020. They sent the lenses to me without any notification. Every time I would check the status of my orders, it would say "Processing". I had No idea that they had sent me the order.
To make matters worse, the mail carrier who brought the order to our house, must have signed for it and just left it for porch piracy. It was Not signed for by me, or any of my family. I happened to be in Texas on the day they were delivered, and no package was collected by my wife or kids.
Since NVI shipped the lenses to me in August, and due to the fact that this was Not discovered until mid October, (It took a while to get a tracking number, which NVI never gave me. I had to get it from PayPal. It also took time to follow up with NVI, and my local PO.) I missed the 60 day window to file a claim with the USPS. That's right. I got FUCKED for basically $1400.00. NVI has refused to refund me or to provide me with my purchased lenses. The USPS said sorry chump, outside the 60 days.
I have submitted documentation to NVI showing that I did not sign for the order. That I was in Texas at the time the order was delivered. A copy of the Filed police report for the theft of the order. I have been told by Both Mr. Paulo Sziraki , and Mr Glynn Sziraki, the President of NVI that I am SOL. Yes, That means SHIT OUT OF LUCK.
So the moral of this story, Stay away from NVI. Their incompetence in order quality control, lack of communications, the inability to actually speak with them on the phone, is definitely a three strike experience for me. I'm not sure how to handle the USPS with carriers just signing for packages and leaving them for theft.
I know that a lot of members here have had business dealings with NVI. I actually searched this forum and the Night Vision thread on the ARFCOM to research NVI before my order. Everything seemed to be GTG, however it wasn't for me and now this thread is here for your search.
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