Defiance action new costs?!

Kms33kms

Kms33kms

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Minuteman
Dec 31, 2020
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Tennessee
#1
Ordered my tenacity short action a couple months ago , right before they changed ownership , just so happen to look at a couple websites just now and my action is
Now selling for $1,600….
I paid lile $950 after my veterans discount for mine. Do all companies plan on hiking up their prices like that? Or is this a bold move from defiance and hurt them? I love my action , hands down , my first ever bad ass custom action , but if I didn’t get the deal I got a couple months ago and these things were these new prices , then I would have had to get zermatt origin. Just curious what you all think?
 
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#7
A majority of the best selling brand names built themselves from popularity on online forums such as SH, RS, etc. This is going the other way FAST for Defiance. I was ready to pull the trigger on an AntiX for my 1st custom build, however my plans have now changed and I’m going in a different direction. Hate to see when stuff like this happens after a buyout and money grab takes place. 4500 now Just for action, barrel, metal, trigger, and stock is getting absurd for a bolt gun. 6500 by the time you throw on a nice scope….pffft.

Bottom line, they will raise it as long as people keep paying it.
 
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#9
MarshallDodge said:
The market sets the prices. Defiance has more business than they can handle right now and may be teetering on the edge of profitability.

Look at the custom 1911 world. The prices have doubled in the last 10 years and you can't find a Wilson CQB for under $3K!
Click to expand...

It will be interesting to see how the market responds to these price increases.

A small increase would probably be deemed acceptable by most, but these price increases are pretty significant. Especially when other competitors aren't raising prices.
 
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#11
TheOE800 said:
Hope it doesn’t give the rest of the market ideas.
Click to expand...
That depends. A tightly run small outfit with little debt, overhead, etc., and a great product could choose to undercut Defiance's prices, even it they raised theirs a bit. Even if that led to longer wait times for customers.

Defiance is in a situation where they HAVE to amortize the buyout. They don't have a choice on that matter and are sure counting on name recognition.

That said, other action manufacturers have already raised prices. These price increases across the board could also lead to at least a temporary demand contraction for the whole segment. Seen that before - ignoring the lessons of history.....
 
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#14
For the record, the price increase was necessary to keep Defiance open. I won't go into the deep details but instead I'll offer that I've been in the firearms industry for 32 years. Prior to my role at McMillan and Defiance I was President and Owner of Berger and then President of Capstone when Berger was sold. I am intimately familiar with premium product pricing and the impact of price changes on the firearms market.

After leaving Berger/Capstone and taking a short semi-retirement, Kelly made me GM of McMillan. When McMillan was purchased, the company health situation was very different than Defiance. McMillan had its issues as all companies do but it was healthy enough that we had time to adjust slowly and deliberately.

This was not the case at Defiance. I can't predict the future in a multi-verse but in looking at the deal there were strong, real-world indicators that Defiance was heading rapidly to closure. Despite this poor condition, Bob Beck believed strongly in the brand and the people who make the products. It was based on this (almost exclusively) that he went forward with the deal despite all indicators clearly offering that keeping Defiance open would be risky to say the least.

The price increase and the speed at which it is being implemented are required in our efforts to keep Defiance open and get it back to stable health.

A couple things to keep in mind are that Bob has taken on a great risk to keep a company open that many others wouldn't touch. I am basically living in MT while my home and family (including a new granddaughter who is perfect) is in AZ. Bob and I have a combined experience in the firearms industry of over 50 years. On top of that we have a tremendous team at both McMillan and Defiance (all of which stayed after the sale except for those responsible for financials). If you think our collective group are not capable, considerate people with enough experience to know what this change means and would have done anything to avoid or minimize it, you are not letting our collective record speak for itself.

If you think that the price change and rapid implementation has anything to do with a money grab, you are simply wrong. Everyone who purchased a Defiance action, specifically the anTi, Outcast and Tenacity before the price increase can thank Defiance for the extra cash that was put into the box when your action shipped. You may not have seen it, but I assure you, Defiance gave it to you. The other actions were anemic enough that the situation was dire and urgent.

The price change, discount restructure and Bob's infusion of finance has now put Defiance on stable ground. From a financial health score point of view, Defiance is in better shape than it has been for a long time.

We are doing all we can to price all our products fairly. We've added an additional volume discount level for builders. We are close to announcing a new action that will be priced lower than the others but will have controls on options and volume requirements. We are working toward increasing output and expanding capacity. There are even going to be a few surprises in new action offerings and additional support for gun builders.

Having worked in the premium firearms market all my career I can assure everyone that "it costs too much" is and has always been the #1 complaint against premium products. I am a reasonable person who listens to customers and wants all our brands to be successful. Throughout my career I've priced our products as fairly as possible keeping this #1 complaint always in mind. This will continue to be the case into the future.

Regards,
Eric Stecker
COO Extreme Group
 
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#17
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#18
We both speak for Defiance. I haven't read the other thread. Frankly, I don't have time for deep dives on forums. What I say comes from me and what I know. If I've said anything contrary to a statement from @Defiance Machine I'd like to know about it.

When I say I wrote both I am referring to the announcement. I am not the person handling @Defiance Machine comments, but I know the guy and as far as I know, we are on the same page.
 
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#20
Kms33kms said:
Ordered my tenacity short action a couple months ago , right before they changed ownership , just so happen to look at a couple websites just now and my action is
Now selling for $1,600….
I paid lile $950 after my veterans discount for mine. Do all companies plan on hiking up their prices like that? Or is this a bold move from defiance and hurt them? I love my action , hands down , my first ever bad ass custom action , but if I didn’t get the deal I got a couple months ago and these things were these new prices , then I would have had to get zermatt origin. Just curious what you all think?
Click to expand...
Just curious what you all think?

I think American's are witnessing the downfall of their country. It really is not "inflation" as the liberal media would have us to believe.
It is simply the "Devaluation" of the USD $$$.
2023 will bring to light just how little a USD will buy. Get what you can, while you can.
Bread 1.jpg
 
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#22
Eric Stecker EG said:
We both speak for Defiance. I haven't read the other thread. Frankly, I don't have time for deep dives on forums. What I say comes from me and what I know. If I've said anything contrary to a statement from @Defiance Machine I'd like to know about it.
Click to expand...

The time you don't have for deep dives on internet forums mirrors the time I don't have time to look for incongruence between public statements.

However, I will offer three observations...

First, in the original thread, @Defiance Machine said "We will not go into the details of everything discovered leading up to recent events and changes, because frankly no one is entitled to that information outside of Defiance, and it's not open for discussion."

And now, in this thread, I have you going into details and possibly opening the details up for discussion, which shows me (and others) a gap in public personas, which can cause confidence to lessen.

Second, it is confusing for possible customers to have to sort between multiple public personas for Defiance on a forum.

Third, under the idea of "If you're explaining you're losing," I submit that trying to have a discussion with every single person on this forum is less valuable than fixing Defiance and letting your actions (pun intended) speak louder than your internet discussions.

Thank you for your consideration.

Good luck.

-Stan
 
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#23
Eric Stecker EG said:
Not to get political but this/inflation is what happens when you print money and send it out to everyone for no exchange in value. I'm with you on this point. We are doing our best to survive in these "interesting" times.

Devaluation of the dollar and Inflation are the same thing.
Click to expand...
We are on the same page... The only difference is the wrapping paper on the box.
 
#24
stanley_white said:
The time you don't have for deep dives on internet forums mirrors the time I don't have time to look for incongruence between public statements.

However, I will offer three observations...

First, in the original thread, @Defiance Machine said "We will not go into the details of everything discovered leading up to recent events and changes, because frankly no one is entitled to that information outside of Defiance, and it's not open for discussion."

And now, in this thread, I have you going into details and possibly opening the details up for discussion, which shows me (and others) a gap in public personas, which can cause confidence to lessen.

Second, it is confusing for possible customers to have to sort between multiple public personas for Defiance on a forum.

Third, under the idea of "If you're explaining you're losing," I submit that trying to have a discussion with every single person on this forum is less valuable than fixing Defiance and letting your actions (pun intended) speak louder than your internet discussions.

Thank you for your consideration.

Good luck.

-Stan
Click to expand...
You make great points, and these are contrary statements. I disagree with this perspective and have relayed to our customer service staff from the beginning that they are free to let people know why we made these urgent price changes. I suspect the person who handles @Defiance Machine was doing his best with the authority he has to disclose information. I'll update him on what we are allowed to discuss.

You are correct that we want to let our products speak for themselves and we do. I'm sure you understand how tapping into the collective opinion of the customer base is an important part of business. I do avoid these discussions generally but felt that it was important to make a statement given some of the feedback I've heard from other sources.
 
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#25
Eric Stecker EG said:
For the record, the price increase was necessary to keep Defiance open. I won't go into the deep details but instead I'll offer that I've been in the firearms industry for 32 years. Prior to my role at McMillan and Defiance I was President and Owner of Berger and then President of Capstone when Berger was sold. I am intimately familiar with premium product pricing and the impact of price changes on the firearms market.

After leaving Berger/Capstone and taking a short semi-retirement, Kelly made me GM of McMillan. When McMillan was purchased, the company health situation was very different than Defiance. McMillan had its issues as all companies do but it was healthy enough that we had time to adjust slowly and deliberately.

This was not the case at Defiance. I can't predict the future in a multi-verse but in looking at the deal there were strong, real-world indicators that Defiance was heading rapidly to closure. Despite this poor condition, Bob Beck believed strongly in the brand and the people who make the products. It was based on this (almost exclusively) that he went forward with the deal despite all indicators clearly offering that keeping Defiance open would be risky to say the least.

The price increase and the speed at which it is being implemented are required in our efforts to keep Defiance open and get it back to stable health.

A couple things to keep in mind are that Bob has taken on a great risk to keep a company open that many others wouldn't touch. I am basically living in MT while my home and family (including a new granddaughter who is perfect) is in AZ. Bob and I have a combined experience in the firearms industry of over 50 years. On top of that we have a tremendous team at both McMillan and Defiance (all of which stayed after the sale except for those responsible for financials). If you think our collective group are not capable, considerate people with enough experience to know what this change means and would have done anything to avoid or minimize it, you are not letting our collective record speak for itself.

If you think that the price change and rapid implementation has anything to do with a money grab, you are simply wrong. Everyone who purchased a Defiance action, specifically the anTi, Outlaw and Tenacity before the price increase can thank Defiance for the extra cash that was put into the box when your action shipped. You may not have seen it, but I assure you, Defiance gave it to you. The other actions were anemic enough that the situation was dire and urgent.

The price change, discount restructure and Bob's infusion of finance has now put Defiance on stable ground. From a financial health score point of view, Defiance is in better shape than it has been for a long time.

We are doing all we can to price all our products fairly. We've added an additional volume discount level for builders. We are close to announcing a new action that will be priced lower than the others but will have controls on options and volume requirements. We are working toward increasing output and expanding capacity. There are even going to be a few surprises in new action offerings and additional support for gun builders.

Having worked in the premium firearms market all my career I can assure everyone that "it costs too much" is and has always been the #1 complaint against premium products. I am a reasonable person who listens to customers and wants all our brands to be successful. Throughout my career I've priced our products as fairly as possible keeping this #1 complaint always in mind. This will continue to be the case into the future.

Regards,
Eric Stecker
COO Extreme I
Click to expand...
I have dealt with price hikes before. I have never dealt with a product going from $950 to $1,600.
 
#27
Eric Stecker EG said:
Neither have I. If we could avoid it we would.
Click to expand...
If you look at the other actions and consider what it takes to make them, is it reasonable that these 3 actions can cost that much less than the rest of the line? I won't post our costing math but if two things are similar in every way, their value and cost must be similar. I can't explain why the previous person who handled this priced them how they were, but I know what it would have done to the company if left unchecked.
 
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#28
Eric Stecker EG said:
Having worked in the premium firearms market all my career I can assure everyone that "it costs too much" is and has always been the #1 complaint against premium products. I am a reasonable person who listens to customers and wants all our brands to be successful. Throughout my career I've priced our products as fairly as possible keeping this #1 complaint always in mind. This will continue to be the case into the future.
Click to expand...

As an owner of multiple of your products, I appreciate the in-depth post. You might lose some customers due to the price hike, but people who buy premium products don't tend to be as price conscious as many in this thread think they are. For me, it's familiarity, features, and form/fit/function. I was just having a conversation with someone around a different product and cost differentials, etc. While the price difference of a given component may be a significant percentage of said component, across an entire rifle build, it's essentially meaningless.

As others have said, the market will drive future success or failure. As long as quality remains top-shelf, there will be a customer base.
 
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#30
Edds said:
Eric, You said "Outlaw". Did you mean "Outcast" or did you reveal the name of a new action?
Click to expand...
I apologize. I do mean the Outcast action for muzzle loaders. It is one of the 3 actions that were way underpriced in the line. It's price increase in not as much as the other 2 underpriced actions primarily due to its limited options and simpler form.

I will reveal that we will soon announce an action that takes this condition a step further and will be offered at a lower price to gun builders who buy in volume. We are doing everything we can to address the concerns to which we are certainly listening.
 
#31
I have one rifle that uses a Deviant with a Bartlein MTU barrel spun up by Altus and I love it…the barrel, the action, TT Diamond, and the Altus gunsmithing. Just wanted to get it out that I'm very pleased with my decision to purchase the Deviant.

With that said, and in consideration of more information about the poor financial health of Defiance (presumably being rectified by new owners as fast as possible), did we all not see Defiance posting vids of lots of new high end CNC machines this past year? They were posted in the Machinist Monday thread started by Defiance.

Sort of wonder WTF was making financial decisions to spend a ton on new capital equipment if the company's financials were marginal at best. Yes, I get that new/expanded production equipment efficiencies can contribute greatly cost control and revenue, but....it does not sound like the dire straights of Defiance financials is a very recent occurance.

Just strikes me as strange but my bottom line view remains that Defiance internals are really none of my business. If the product and price don't match your requirements, don't buy one. If they do, go forth.

Sort of the end of the story for me.

With that said, I do wish Defiance all the best.

Cheers
 
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#32
Baron23 said:
Sort of wonder WTF was making financial decisions to spend a ton on new capital equipment if the company's financials were marginal at best.
Click to expand...

As someone who has been involved in fundraising over the last few years, I can say, and you likely already know, that the entire world has dramatically changed from a capital raising perspective in the last year. Up until Q1 of 2022, capital was cheap and easy to get. Then the shit hit the fan pretty much overnight.

- Interest rates going up mean that funds managers have safer (albeit less upside) options for where to put their money
- Supply chain issues mean that it takes longer to get product out the door, which lowers revenue, which in turn lowers a company's valuation and runway, which in turn impacts its ability to raise money
- Investors are now much warier of risk - money is tougher to come by

Many companies are "guilty" of making decisions in the 2021 version of the market, only to be caught dramatically by surprise in the realities of 2022.
 
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#33
Rocketmandb said:
As someone who has been involved in fundraising over the last few years, I can say, and you likely already know, that the entire world has dramatically changed from a capital raising perspective in the last year. Up until Q1 of 2022, capital was cheap and easy to get. Then the shit hit the fan pretty much overnight.

- Interest rates going up mean that funds managers have safer (albeit less upside) options for where to put their money
- Supply chain issues mean that it takes longer to get product out the door, which lowers revenue, which in turn lowers a company's valuation and runway, which in turn impacts its ability to raise money
- Investors are now much warier of risk - money is tougher to come by

Many companies are "guilty" of making decisions in the 2021 version of the market, only to be caught dramatically by surprise in the realities of 2022.
Click to expand...
Whether the money costs more to borrow or not, the principal of the debt still needs to be paid for and decisions wrt incurring such debt must be made in consideration of the company’s financial health and ability to pay it off.

So, we have at least three action products of Defiance apparently selling for a significant loss (a fact that seems to have been unknown by Defiance at the time) coupled with clearly failed analysis of the company’s ability to take on and service debt related to larger capital equipment purchases (or leases…I have no inside info).

And, I’m gathering the impression that heir financial difficulties did not start with that asshat Powell pushing up rates dramatically to make up for fucking blowing earlier with the “inflation is transitory” BS political accommodation.

It’s no wonder the Finance team were canned.
 
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#34
Baron23 said:
Whether the money costs more to borrow or not, the principal of the debt still needs to be paid for and decisions wrt incurring such debt must be made in consideration of the company’s financial health and ability to pay it off.
Click to expand...

For the past 6 years or so, investment $$ were free flowing - in fact, three of the largest private investment years EVER were within the past five. It wasn't debt that I was referring to, it was investment. When you can get additional investment any time you want, it is growth, not financial viability, that is paramount. This is the way many companies operated, and, in fact, how their investors wanted them to operate.

Then, when investment $$ dried up, companies had to shift on a dime from growth to profitability. Not an easy thing to do. As such, there are a lot of companies that are now selling for pennies on the dollar or going out of business.
 
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#35
Eric Stecker EG said:
For the record, the price increase was necessary to keep Defiance open. I won't go into the deep details but instead I'll offer that I've been in the firearms industry for 32 years. Prior to my role at McMillan and Defiance I was President and Owner of Berger and then President of Capstone when Berger was sold. I am intimately familiar with premium product pricing and the impact of price changes on the firearms market.

After leaving Berger/Capstone and taking a short semi-retirement, Kelly made me GM of McMillan. When McMillan was purchased, the company health situation was very different than Defiance. McMillan had its issues as all companies do but it was healthy enough that we had time to adjust slowly and deliberately.

This was not the case at Defiance. I can't predict the future in a multi-verse but in looking at the deal there were strong, real-world indicators that Defiance was heading rapidly to closure. Despite this poor condition, Bob Beck believed strongly in the brand and the people who make the products. It was based on this (almost exclusively) that he went forward with the deal despite all indicators clearly offering that keeping Defiance open would be risky to say the least.

The price increase and the speed at which it is being implemented are required in our efforts to keep Defiance open and get it back to stable health.

A couple things to keep in mind are that Bob has taken on a great risk to keep a company open that many others wouldn't touch. I am basically living in MT while my home and family (including a new granddaughter who is perfect) is in AZ. Bob and I have a combined experience in the firearms industry of over 50 years. On top of that we have a tremendous team at both McMillan and Defiance (all of which stayed after the sale except for those responsible for financials). If you think our collective group are not capable, considerate people with enough experience to know what this change means and would have done anything to avoid or minimize it, you are not letting our collective record speak for itself.

If you think that the price change and rapid implementation has anything to do with a money grab, you are simply wrong. Everyone who purchased a Defiance action, specifically the anTi, Outcast and Tenacity before the price increase can thank Defiance for the extra cash that was put into the box when your action shipped. You may not have seen it, but I assure you, Defiance gave it to you. The other actions were anemic enough that the situation was dire and urgent.

The price change, discount restructure and Bob's infusion of finance has now put Defiance on stable ground. From a financial health score point of view, Defiance is in better shape than it has been for a long time.

We are doing all we can to price all our products fairly. We've added an additional volume discount level for builders. We are close to announcing a new action that will be priced lower than the others but will have controls on options and volume requirements. We are working toward increasing output and expanding capacity. There are even going to be a few surprises in new action offerings and additional support for gun builders.

Having worked in the premium firearms market all my career I can assure everyone that "it costs too much" is and has always been the #1 complaint against premium products. I am a reasonable person who listens to customers and wants all our brands to be successful. Throughout my career I've priced our products as fairly as possible keeping this #1 complaint always in mind. This will continue to be the case into the future.

Regards,
Eric Stecker
COO Extreme Group
Click to expand...
All well and good. From your keyboard to God's ears as they say nowadays.

How about the past owners keyboards? My educated guess is that ND agreements might rule that day. Still, it would be greatly educational, at least to me (yes I"m still learning at age 68), to hear from the past owners about how this thing all went down.

All the best!

JAS
 
#36
Baron23 said:
I have one rifle that uses a Deviant with a Bartlein MTU barrel spun up by Altus and I love it…the barrel, the action, TT Diamond, and the Altus gunsmithing. Just wanted to get it out that I'm very pleased with my decision to purchase the Deviant.

With that said, and in consideration of more information about the poor financial health of Defiance (presumably being rectified by new owners as fast as possible), did we all not see Defiance posting vids of lots of new high end CNC machines this past year? They were posted in the Machinist Monday thread started by Defiance.

Sort of wonder WTF was making financial decisions to spend a ton on new capital equipment if the company's financials were marginal at best. Yes, I get that new/expanded production equipment efficiencies can contribute greatly cost control and revenue, but....it does not sound like the dire straights of Defiance financials is a very recent occurance.

Just strikes me as strange but my bottom line view remains that Defiance internals are really none of my business. If the product and price don't match your requirements, don't buy one. If they do, go forth.

Sort of the end of the story for me.

With that said, I do wish Defiance all the best.

Cheers
Click to expand...
Watch or listen to the LRO podcast on Youtube. You'll gain more knowledge on the CNC machines....
 
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#37
XTREM HTR16 said:
Watch or listen to the LRO podcast on Youtube. You'll gain more knowledge on the CNC machines....
Click to expand...
Ah, listened to most of it but I didn't see where they necessarily addressed the decision process that resulted in a company that was going underwater financially nonetheless acquiring more very expensive CNC machines in the last year. Or, I perhaps didn't hear it.

I did hear them talking about 7 figure $$ machines some of which were apparently being underutilized or utilized for products that represent a small percentage of sales. Or at least I think that's what I heard.

And comments on this?
 
#38
Eric Stecker EG said:
For the record, the price increase was necessary to keep Defiance open. I won't go into the deep details but instead I'll offer that I've been in the firearms industry for 32 years. Prior to my role at McMillan and Defiance I was President and Owner of Berger and then President of Capstone when Berger was sold. I am intimately familiar with premium product pricing and the impact of price changes on the firearms market.

After leaving Berger/Capstone and taking a short semi-retirement, Kelly made me GM of McMillan. When McMillan was purchased, the company health situation was very different than Defiance. McMillan had its issues as all companies do but it was healthy enough that we had time to adjust slowly and deliberately.

This was not the case at Defiance. I can't predict the future in a multi-verse but in looking at the deal there were strong, real-world indicators that Defiance was heading rapidly to closure. Despite this poor condition, Bob Beck believed strongly in the brand and the people who make the products. It was based on this (almost exclusively) that he went forward with the deal despite all indicators clearly offering that keeping Defiance open would be risky to say the least.

The price increase and the speed at which it is being implemented are required in our efforts to keep Defiance open and get it back to stable health.

A couple things to keep in mind are that Bob has taken on a great risk to keep a company open that many others wouldn't touch. I am basically living in MT while my home and family (including a new granddaughter who is perfect) is in AZ. Bob and I have a combined experience in the firearms industry of over 50 years. On top of that we have a tremendous team at both McMillan and Defiance (all of which stayed after the sale except for those responsible for financials). If you think our collective group are not capable, considerate people with enough experience to know what this change means and would have done anything to avoid or minimize it, you are not letting our collective record speak for itself.

If you think that the price change and rapid implementation has anything to do with a money grab, you are simply wrong. Everyone who purchased a Defiance action, specifically the anTi, Outcast and Tenacity before the price increase can thank Defiance for the extra cash that was put into the box when your action shipped. You may not have seen it, but I assure you, Defiance gave it to you. The other actions were anemic enough that the situation was dire and urgent.

The price change, discount restructure and Bob's infusion of finance has now put Defiance on stable ground. From a financial health score point of view, Defiance is in better shape than it has been for a long time.

We are doing all we can to price all our products fairly. We've added an additional volume discount level for builders. We are close to announcing a new action that will be priced lower than the others but will have controls on options and volume requirements. We are working toward increasing output and expanding capacity. There are even going to be a few surprises in new action offerings and additional support for gun builders.

Having worked in the premium firearms market all my career I can assure everyone that "it costs too much" is and has always been the #1 complaint against premium products. I am a reasonable person who listens to customers and wants all our brands to be successful. Throughout my career I've priced our products as fairly as possible keeping this #1 complaint always in mind. This will continue to be the case into the future.

Regards,
Eric Stecker
COO Extreme Group
Click to expand...
Eric,

We have been carrying Defiance for the life of the business (going on 6 years now) and only in the past year and a half we started a marking variance and purchasing more actions than we did before. The problem I am seeing as a dealer who was signed onto a private label marking variance is removing our pricing structure that we paid upfront for to get our names on the actions and get the best deal we can on them being a small brick and mortar operation. As well as for what I am understanding the actions I have paid half down on almost a year ago to the day now will reflect a price increase for the remaining 2nd half upon shipment. I have had customers money in hand for almost a year, they have been waiting patiently, and for what I now understand I have to call them and ask for more money to get the action that I quoted them a year ago. It's one thing with small increases like we had last year where we could break up the price with other components and labor, we wouldn't be building at a loss but we were just above breaking even. But depending on customers decision/attitude we will have to possibly refund their entire build, with parts we already have had them pay for and are sitting waiting for the action to be built.

Depending on how this progresses moving forward with Defiance and our customers this decision could put our business, that has been built up with 100+ hour weeks during covid years, in a very tight spot moving forward.

Alex
 
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#39
Baron23 said:
Ah, listened to most of it but I didn't see where they necessarily addressed the decision process that resulted in a company that was going underwater financially nonetheless acquiring more very expensive CNC machines in the last year. Or, I perhaps didn't hear it.

I did hear them talking about 7 figure $$ machines some of which were apparently being underutilized or utilized for products that represent a small percentage of sales. Or at least I think that's what I heard.

And comments on this?
Click to expand...
I can't explain the decision-making process behind what happened before we took over. The only reason I am talking about what we do know is that a price change this dramatic requires explanation or the worst reasons are assumed. People believing the worst in this case can ultimately do very real damage to the health of Defiance.

Generally, people assume the worst. Price changes of this amount evoke thoughts of customer disregard, money grabbing and ineptitude. None of which is true. These are extraordinary circumstances and for the health of Defiance I can't leave this situation to people's imaginations or speculations.
 
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#40
benson821 said:
Eric,

We have been carrying Defiance for the life of the business (going on 6 years now) and only in the past year and a half we started a marking variance and purchasing more actions than we did before. The problem I am seeing as a dealer who was signed onto a private label marking variance is removing our pricing structure that we paid upfront for to get our names on the actions and get the best deal we can on them being a small brick and mortar operation. As well as for what I am understanding the actions I have paid half down on almost a year ago to the day now will reflect a price increase for the remaining 2nd half upon shipment. I have had customers money in hand for almost a year, they have been waiting patiently, and for what I now understand I have to call them and ask for more money to get the action that I quoted them a year ago. It's one thing with small increases like we had last year where we could break up the price with other components and labor, we wouldn't be building at a loss but we were just above breaking even. But depending on customers decision/attitude we will have to possibly refund their entire build, with parts we already have had them pay for and are sitting waiting for the action to be built.

Depending on how this progresses moving forward with Defiance and our customers this decision could put our business, that has been built up with 100+ hour weeks during covid years, in a very tight spot moving forward.

Alex
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This is a very real problem we are working to solve. There is one correction to your comments (you weren't wrong, we changed the policy). Any order that was secured with a deposit will be delivered at the original price. We initially did as you relayed but after more feedback and discussion, we withdrew this requirement.

We are working through the private marking variance issue which is a serious problem. Many people were paying the money for the marking variance to be immediately given the full 22% discount. They could do this when ordering a single action. They basically prepaid a fixed amount to obtain the deepest discount that applied forever.

Under normal circumstances discounts are given to customers who buy in enough volume that it offsets operating costs. It is also a way to entice customers to buy in greater volume (to offset operating costs). Lifetime discounts based on prepayments is a horrible financial health policy. I can't explain why it was done this way in the past, but I can assure you that for the sake of keeping Defiance open, it can't continue.

Having said that, after making sure Defiance will stay open, we are considering every possible way that we can make this transition easier for everyone.
 
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#41
Eric Stecker EG said:
This is a very real problem we are working to solve. There is one correction to your comments (you weren't wrong, we changed the policy). Any order that was secured with a deposit will be delivered at the original price. We initially did as you relayed but after more feedback and discussion, we withdrew this requirement.

We are working through the private marking variance issue which is a serious problem. Many people were paying the money for the marking variance to be immediately given the full 22% discount. They could do this when ordering a single action. They basically prepaid a fixed amount to obtain the deepest discount that applied forever.

Under normal circumstances discounts are given to customers who buy in enough volume that it offsets operating costs. It is also a way to entice customers to buy in greater volume (to offset operating costs). Lifetime discounts based on prepayments is a horrible financial health policy. I can't explain why it was done this way in the past, but I can assure you that for the sake of keeping Defiance open, it can't continue.

Having said that, after making sure Defiance will stay open, we are considering every possible way that we can make this transition easier for everyone.
Click to expand...
Deposit or not, you had an agreement with your customer(s) to deliver a product at a specific price/terms/conditions. You then changed that without their approval or consideration.
Put any spin you want on it but that's bad business.
 
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#42
Eric Stecker EG said:
This is a very real problem we are working to solve. There is one correction to your comments (you weren't wrong, we changed the policy). Any order that was secured with a deposit will be delivered at the original price. We initially did as you relayed but after more feedback and discussion, we withdrew this requirement.

We are working through the private marking variance issue which is a serious problem. Many people were paying the money for the marking variance to be immediately given the full 22% discount. They could do this when ordering a single action. They basically prepaid a fixed amount to obtain the deepest discount that applied forever.

Under normal circumstances discounts are given to customers who buy in enough volume that it offsets operating costs. It is also a way to entice customers to buy in greater volume (to offset operating costs). Lifetime discounts based on prepayments is a horrible financial health policy. I can't explain why it was done this way in the past, but I can assure you that for the sake of keeping Defiance open, it can't continue.

Having said that, after making sure Defiance will stay open, we are considering every possible way that we can make this transition easier for everyone.
Click to expand...
I'm glad to hear that first part, I was initially told that the prices on my pending orders that were paid 50% down were going up. That is a relief to hear, we were honestly dreading the backlash from our customer base with the change.

I can somewhat understand where you are coming from having a minor in business and helping the shop I work at grow in the past couple years. When we went through with the variance it was an awesome way to be able to be competitive with other retailers with pricing at the time and be able to grow our customer base and as a small shop it was great to bypass the volume ordering to get the discount with doing the variance. Honestly our shop doesn't have the financial ability to order, let alone stock the volume of actions it takes to get the greatest discount. Which besides being a fellow Montana based company your pricing let us be competitive with the massive online retailers/shops.

I will have to give my rep a call this coming week and get the new details. I haven't heard from him since news broke about price increases came before Christmas.

Moving forward we will have to reevaluate our own business and dealer accounts we have established moving forward for our own rifle builds. I hope we can keep doing business with you folks in the future, but I am honestly skeptical that we will be ordering depending on the pricing structure as a small shop, unless specifically requested by the customer.

Thank you for the information Eric I wish you folks the best in your future endeavors, and as I said I hope we are able to keep doing business.
-Alex
 
#44
I have a hard time believing Glenn ran one of the most successful action business's for the last 10 years, and after only 1 month of new ownership it's determined Defiance can't remain open for 1 more month without drastically increasing pricing. (Granted, Glenn does have a track record for poor ownership...) But Defiance was pumping out over 1000 actions a month, you can do the math yourself...

Add in the fact new ownership throws Glenn under the bus at any given chance, there's definitely more going on.
 
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#45
MDof2 said:
Deposit or not, you had an agreement with your customer(s) to deliver a product at a specific price/terms/conditions. You then changed that without their approval or consideration.
Put any spin you want on it but that's bad business.
Click to expand...
Technically, the previous management group under different ownership set these conditions and it led to Defiance nearly being closed. If we are to keep Defiance open, we need to make these changes. It is as simple as that and believe me when I say that there were many months of extensive consideration over whether or not we should do it at all.

If we left things alone, many people who had placed a deposit and/or ordered an action would not have received them anyways. In all likelihood, those who made deposits would have lost their money altogether.

Not spin. Just truth.
 
#46
hoodoo said:
I have a hard time believing Glenn ran one of the most successful action business's for the last 10 years, and after only 1 month of new ownership it's determined Defiance can't remain open for 1 more month without drastically increasing pricing. (Granted, Glenn does have a track record for poor ownership...) But Defiance was pumping out over 1000 actions a month, you can do the math yourself...

Add in the fact new ownership throws Glenn under the bus at any given chance, there's definitely more going on.
Click to expand...
1673276872361.png
 
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#47
hoodoo said:
I have a hard time believing Glenn ran one of the most successful action business's for the last 10 years, and after only 1 month of new ownership it's determined Defiance can't remain open for 1 more month without drastically increasing pricing. (Granted, Glenn does have a track record for poor ownership...) But Defiance was pumping out over 1000 actions a month, you can do the math yourself...

Add in the fact new ownership throws Glenn under the bus at any given chance, there's definitely more going on.
Click to expand...
I've never mentioned a name and won't make this discussion personal. I have no idea who or how these conditions came into existence as I wasn't there. Frankly, how it happened doesn't matter to us. All we can do is address the situation as it is now and how we go forward in the best possible way.

We are focused on helping people understand why the price changed as much as it did. Our reasons are facts, not opinions. If we didn't explain the truth of the matter and allow speculation and rumor to dominate the conversation it will have serious negative impact on the future health of Defiance.

I will say that if you lose money on any top selling products in any line, you can't make that up in volume. In fact, it gets worse as you sell more.
 
#49
Eric Stecker EG said:
I've never mentioned a name and won't make this discussion personal. I have no idea who or how these conditions came into existence as I wasn't there. Frankly, how it happened doesn't matter to us. All we can do is address the situation as it is now and how we go forward in the best possible way.

We are focused on helping people understand why the price changed as much as it did. Our reasons are facts, not opinions. If we didn't explain the truth of the matter and allow speculation and rumor to dominate the conversation it will have serious negative impact on the future health of Defiance.

I will say that if you lose money on any top selling products in any line, you can't make that up in volume. In fact, it gets worse as you sell more.
Click to expand...

Sorry, but you can't use the excuse "I've never mentioned a name and won't make this discussion personal" while also using every opportunity to blame previous ownership.
 
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#50
Eric Stecker EG said:
Generally, what one believes and what actually happens in any situation can be two different things. Unless you are in the room when it happened, it usually is different by a little or a lot.
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Can you speak to timelines to restore production turnaround to sustainable levels? I'm into my 8th month waiting for a Deviant Tactical. Do you expect to get caught up in 4 months? 6? 12? Some transparency on path forward would help to restore confidence.
 
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