DI Precision (about post)

[One Mile Up]

on another note, I need some feedback, please.

How do you guys feel about answering machines vs a live answer?

I have always tried to answer calls and have 4 lines to make sure calls get answered by a person, but here recently, with the slowdown down we have a limited staff to answer phones, and the robo and spam calling is out of control, 75 % of the calls are now spam. It's hard to get any work done while dealing with the wasted time of answering live.. I have been against an answering service, but feel it is now time to go that route.
Please let me know your thoughts as at the end of the day you are the customer and what's important.
As far as email, that is another waste of time weeding through the junk mail to find a real one.

Honestly, I don’t mind if I get an answering service or voicemail — what matters is that when I reach out, I know you got my message and when I can expect a call back.

• A quick auto-reply on email or text that says “we received this and we’ll respond in X time-frame” goes a long way. Same with voicemail — as long as I hear back the same day (or next business day at the latest), I’m happy.
• I’d actually prefer you use a call screener or voicemail if it helps cut down all the spam. That way, you can spend more time at the machines and less time fighting with robocalls. From my side, it feels more professional when my call or email isn’t competing with junk for your attention.

IMO -- I'd wager that customers don’t need you to answer live every time — we just need to be acknowledged quickly and know when we’ll hear back.

Just my .02¢

 

[Masojoh]

I have a good voice account and it acts like a mobile. I used it when we lived overseas for two factor authentication because our US bank did not like my foreign IP address. Many websites flagged me as a bad guy, so I had to use a VPN and this number.

Back to google voice - voice messages are automatically transcribed so it may help filter the spammers. Texts can be responded to via a laptop.

 

[One Mile Up]

Another thought: A short "phone tree" (“press 7 for the shop”) doesn’t bother me — in fact, it reassures me that spam calls won’t tie you up and that my call is going where it needs to!


Something simple like:

• “Thanks for calling DI Precision in Brenham. If you’re a current customer or calling about an order, press 7 now.
  For new quotes, press 1 or text QUOTE to 979-421-9756 to upload your build.
  For store hours and address, press 3.”

(That “press 7” trick kills most bots instantly; texting QUOTE opens a clean, asynchronous lane for real buyers.)

 

[One Mile Up]

@David Lott -- Any new updates from Vudoo about getting y'all some 60º actions?!?

 

[David Lott]

Another thought: A short "phone tree" (“press 7 for the shop”) doesn’t bother me — in fact, it reassures me that spam calls won’t tie you up and that my call is going where it needs to!


Something simple like:

• “Thanks for calling DI Precision in Brenham. If you’re a current customer or calling about an order, press 7 now.
  For new quotes, press 1 or text QUOTE to 979-421-9756 to upload your build.
  For store hours and address, press 3.”

(That “press 7” trick kills most bots instantly; texting QUOTE opens a clean, asynchronous lane for real buyers.)

I tried this today and it worked great zero spam. I am working on setting up the texting option like you posted. The other ideas are great as well.

"Thank you for calling D I Precision, Press 7 to be connected to a live person , press 0 to leave a voice mail and we will return your call as soon as possible. You may also send an email to sales@ D I Precision.com"

 

[David Lott]

@David Lott -- Any new updates from Vudoo about getting y'all some 60º actions?!?

Actually yes. We should have actions hitting the door next week.

 

[One Mile Up]

Actually yes. We should have actions hitting the door next week.