Your account with CS is either a misunderstanding or BS. They would not say what you claim they did given the circumstances, the CS reps won't even tell you any possible repair procedures over the phone because they're unfamiliar since they're CS and not gunsmiths. They'll tell you that their gunsmiths have to look at it, and if you go on the website and fill out the RMA form under the "returns and repairs" tab they'll email you an RMA and they send a return label.
You should try that if you actually want to get this resolved instead of bitching on the internet because you were possibly unfortunate enough to get a bad apple. Or you could call and speak Jeff Bradley and try to have a little bit nicer attitude.
It's pretty ironic that you claim to be a "competitive PRS shooter" to qualify your shooting abilities, yet you don't show up on the PRS site as having a profile. Nor did a search put your name under any match results. This claim which is not backed up pretty much disqualifies anything you say, at least for me.
And I gotta ask, did you even bother testing the optic on another rifle afterwards, or putting another optic on this rifle to eliminate that possibility?
I am a brand new member here... but I feel obligated to post about my recent B. A. Tactical warranty experience with Christensen Arms about 45 days ago. I purchased my B. A. Tactical last fall, but only about two months ago first went out to break in the barrel per their on line factory instructions.
To my frustration, not one spent 6.5 Hornady ELD Match 143 grain cartridge extracted during the 50 round break in! Absolutely no primary extraction was evident. I had to manually pull each fired round out out the chamber.
I contacted customer service, explained the extraction failure, and also told them about the bolt in the rifle " dragging " when pushed forward during an attempted extraction. I expected to have the bolt glide like butter in the action in a rifle with this price point. Instead, mine felt like it was riding on a mixture of gritty sand and half dried glue.
C.A. sent me the return authorization that day by email. Although their stated repair wait time is 8-10 weeks, I received my rifle back in inly 5 weeks. They sent a Repair Work Order Report which stated my extraction issue. It also detailed the repairs performed.
They replaced my bolt, test fired the rifle in three shot groups; their test targets were scanned and sent, along with detailed ballistics info for each test group. All groups were sub moa, with many being .75. I am totally satisfied with their customer service, and the repairs made. My rifle now cycles the bolt "slick as a wet dream" ( from what I remember that was like 55 years ago). The new bolt evidently is their new design, given their comments in the Report. See this Repair Report ( and those three shot target test groups below.
Guys, my entire experience with C.A.'s customer service rep Cade Liston was exemplary. No complaints with the warranty work done. All is again well in the world.
My concern? How in the world did this rifle leave their factory without primary extraction being tested? I have watched the YouTube video by the guy with their MPR, and saw HIS primary extraction problems. He said his bolt was not " timed properly". He lifted his bolt up and rearward slowly, but observed that the trigger did not reset as he thought a Remington 700 based action should reset. His attempts to get C.A, to " time his bolt for proper primary extraction" apparently fell on deaf ears. I also asked them to time my bolt for proper primary extraction. I sent them this guys' video so they could see what he claimed to be an extraction issue. I spoke with someone at CA who appeared to be management and asked him abiut the video and primary extraction bolt timing problem allegation. He told me that their action is " based upon " a Remington 700 action, but is not identical to one. He said their rifle actions could not be compared exactly to the Rem 700 , and tge Youtube video was inaccurate.
Their written response to this timing issue concerning my rifle appears near the end if the first page of their Report below. I quote it here:
" We can't change the bolt timing on our bolt because it is in spec and to our print ".
Query: What did they mean by " in spec and to our print"? I do not want to appear naive or ignorant, guys...but I have to ask so I can learn.
On a positive note, My rifle shoots lights out now (.75 moa with 147 Hornady Match ELD 6.5), and the bolt works beautifully. I have no complaints. But am I overlooking something about my rifle's bolt timing here? Should I have pushed that issue more?
redtr6man. Dakota Dunes, South Dakota