Sidearms & Scatterguns Forever Warranty, ok.

[Sean the Nailer]

Ya'll know who gives that out. We've just had to deal with that and here's how it worked out. Just so's ya'll aren't walking into things, blind.

Purchased a knife for my B-i-L for Christmas of '09. Considering what-all he wanted to do with it, we went with the S30V steel in the blade. In April of this year, the heel broke off. He gave it back to us, so that we could deal with warranty. Started that process off at the end of April.

We just received a new replacement knife of the same model and specs, yesterday. So it was approximately a 5 month ordeal.

What do you think about that? I for one had other expectations/intents, including a possible "over the counter swap/exchange at the local retailer". But nope, that company DOES NOT do that at all. Snap-Off and Craftymen sure could offer a lesson in customer relations.

Just my thoughts. Yes, the knife was replaced, but it took one heck of a long time, after a considerable amount of phone calls and effort. More than it was worth, in my eyes.

Let the buyer beware,

 

[Redmanss]

Re: Forever Warranty, ok.

Hmmm... I actually just started carrying one of their knives after retiring my Emerson back to CONUS. Hope my M390 blade holds up better, but I do know when to use the knife and when to use the Leatherman too.

 

[elephantrider]

Re: Forever Warranty, ok.

What company are you refering to? Is there some reason you can't call them out directly?

 

[Sean the Nailer]

Re: Forever Warranty, ok.

Redmanss, this blade has never once been used as a prybar, screwdriver, masonry saw, tuning fork, or satellite dish.

Oh wait, you said Leatherman. I thought you were referring to the Swiss-Miss of toolboxes.

Seriously though, there was no abuse here at all. Just simple 'cutting use'. We figured that the tang wasn't annealed enough ergo it was too brittle which is why the heel snapped off. I've no issue with that, really. Any company is susceptible to making mistakes. Even me. (HA). But my point was, should it take 5 months and a fair number of "follow-ups" in order to make things right? Especially for a manufacturer as large as this?

They did come through, granted. But makes me want to re-think the next purchase.

And for "Elephant", well, I really didn't want this thread to turn into a slamming dog-pile. I just wanted to share one of the latest examples of "Corporate Customer Service".

 

[Redmanss]

Re: Forever Warranty, ok.

Gotcha and nice one. Shame to see a poor temper like that, and yes, you're definitely right that you shouldn't need to call over and over for them to do their job. I'm surprised they didn't blame it on ITAR!