Rifle Scopes Got my first USO scope - is this normal? PICS

[jtb33]

Mostly been a lurker for a while, but I picked up my first USO - a SN-3 slimline 1.8-10x37. It has the green ill rheostat. Anyway, when I received it, it all looked great. I bought it second-hand from someone on this board who said that it was still new in that it hadn't ever been mounted on a gun or used. The build sheet he included dates it from 2007 though. Looking at the physical appearance, it does indeed look brand new and if the build sheet said it were made yesterday, I wouldn't question it.

Anyway, when I got it I noticed that when I turn on the green rheostat, the view is a bit cloudy almost like smudges or humidity inside the optic. Both the eye and objective lenses are perfectly clean, however. At first, I thought it just needed to acclimate to AZ, but that was me rationalizing that I just spent $2K+ on this new optic so it <span style="font-style: italic">couldn't</span> be any problem with it and I chalked it up to me being a perfectionist. I put it away and just took it out today to check it out again. Of course, no difference. Now, I do live in AZ, so there is 0 humidity all the time here - not sure if that has any bearing on this. None of my Nightforce optics have ever had any such problem. I was thinking of moving to USO, but...

I tried to take some pics - not easy through a scope. When the rheostat is at "4", the "fogging" starts to become noticeable. At max setting "11" it's almost unusable. Any input - or is this just a "send it back to USO" type deal?

Even if it is, I am still curious what this is, or what would have caused it.

Several more pics here.

 

[CopperCreekAmmo]

Re: Got my first USO scope - is this normal? PICS

USO is Crap

 

[ironworker21]

Re: Got my first USO scope - is this normal? PICS

WTF over...

Looks like an assembly line type issue. Like someone decided to skip a final cleaning stage before assembly. You can see the wipe marks all over it. I'd be a hot ^%*@!^%

 

[JRose]

Re: Got my first USO scope - is this normal? PICS

Sure you don't have a proton pack? Looks like you caught Slimer.

 

[Macdaddy]

Re: Got my first USO scope - is this normal? PICS

I can understand that sometimes even a good company puts out an ocassional turd, but I would really be pissed at the guy that sold it to you claiming the scope was "like new." Odds of this happening to the scope between his ownership and arriving at your door step are slim to none unless you noticed physical damage to the packaging or the scope.
I have never owned a U.S. Optics scope, but I hear they take care of their customers and am sure they'll fix you up. I would however go back to the seller and see if you could get your money back. Chances are slim since he was willing to sell you a defective scope but it's worth a shot. It is possible that he took the scope in on trade and never actually checked the lit reticle at all settings.
Good luck and let us know how this turns out.

 

[Falar]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Macdaddy</div><div class="ubbcode-body">I can understand that sometimes even a good company puts out an ocassional turd, but I would really be pissed at the guy that sold it to you claiming the scope was "like new." Odds of this happening to the scope between his ownership and arriving at your door step are slim to none unless you noticed physical damage to the packaging or the scope.
I have never owned a U.S. Optics scope, but I hear they take care of their customers and am sure they'll fix you up. I would however go back to the seller and see if you could get your money back. Chances are slim since he was willing to sell you a defective scope but it's worth a shot. It is possible that he took the scope in on trade and never actually checked the lit reticle at all settings.
Good luck and let us know how this turns out. </div></div>

http://www.snipershide.com/forum/ubbthre...216#Post2208216

THere is the guy that did it.

 

[jtb33]

Re: Got my first USO scope - is this normal? PICS

Thanks. I don't need the "USO is crap" posts. That was NOT my intention in this thread and I respectfully request that this thread NOT turn into a crapping thread.

I already emailed Jeff at USO, so we'll see what comes of it. I'm sure it will simply be a "send it in" response, but I am curious to know what happened with this one.

I did get it from the classifieds here from a user who has 2K+ posts, so I don't know what to think there. I don't think he'd intentionally sell/trade me an optic like this without disclosing this condition, so I will give him the benefit of the doubt. Hopefully USO's warranty covers this as I don't want to lose more $$ on it.

 

[jtb33]

Re: Got my first USO scope - is this normal? PICS

Looks like the post above mine found the optic I traded for in the classifieds. As I said, I don't think the seller would have let this go to me in that condition without declaring it, if he were aware of it. He was communicative, so I'll give him the benefit of the doubt that maybe he just wasn't aware of the scope's condition and hope USO can rectify it.

 

[NoExpert]

Re: Got my first USO scope - is this normal? PICS

I bought mine direct from USO (they're 40 minutes away) and it did something similar to that with my red reticle. Recently I had another issue and they replaced every lens, full rebuild. Doesn't have that problem anymore. Talk to USO, they'll take care of you. Just remember this week is SHOT so I know Jeff won't be in and I doubt John will be there either.

Other than that how do you like the scope? I'm thinking of selling my 44mm to get a 37mm setup.

 

[macman2564]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">USO is Crap </div></div>
This is false.

 

[5RWill]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: NoExpert</div><div class="ubbcode-body">I bought mine direct from USO (they're 40 minutes away) and it did something similar to that with my red reticle. Recently I had another issue and they replaced every lens, full rebuild. Doesn't have that problem anymore. Talk to USO, they'll take care of you. Just remember this week is SHOT so I know Jeff won't be in and I doubt John will be there either.

Other than that how do you like the scope? I'm thinking of selling my 44mm to get a 37mm setup. </div></div>

+1 to this every time i've contacted jeff, he has answered my questions to full extent without any hesitation even if they're beginner questions. Point is USO has customer service that is second to none.

 

[Daps!]

Re: Got my first USO scope - is this normal? PICS

does anybody know what causes something like that? something on an internal lens?

 

[Searcher]

Re: Got my first USO scope - is this normal? PICS

Obviously USO's are not crap. You have a high end scope. Send it back home to the Factory. The folks that designed and built it will set it right again. Even if it does cost a few $$$, you have so much invested there, a few bucks to get you to where you want to be might be the quickest fix.

 

[AlabamaShooter]

Re: Got my first USO scope - is this normal? PICS

My guess is a seal has gone bad and allowed moisture into the scope. Stuff happens, USO will make things right, they stand behind their stuff.

 

[Macdaddy]

Re: Got my first USO scope - is this normal? PICS

jtb33,

My guess is you're correct. If he seller has over 2K posts on this site, he probably wouldn't intentionally pull a move like that. I'd chalk it up to "stuff" happens. I'm sure it'll be taken care of to your satisfaction. Maybe a little inconvenient but in the end, USO will do a total rebuild and you'll have a factory certified like new piece of glass.

Good luck.

 

[Gavin S.]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">USO is Crap </div></div>

Why do you say this? Did you have a bad experience with USO?

 

[Nostradumbass]

Re: Got my first USO scope - is this normal? PICS

Talk to Becky@US Optics. I had the same exact thing happen to me. I bought a ST10 from the hide, and when I got it, it was foggy on the inside. Somewhere a seal allowed moisture inside.
Naturally, the previous owner had no knowledge of the problem but........USO completely rebuilt my scope; including new Glass!
It took <2 weeks to get it back, and the glass is clear as my Schmidt and everything works great. I know it sucks to have to send it in, but it's not the end of the world.
Phillip

 

[CopperCreekAmmo]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gavin S.</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">USO is Crap </div></div>

Why do you say this? Did you have a bad experience with USO? </div></div>

yes, I had a failure with one of their SN-3's and it took 3 months and 3 trips back and forth to and from USO before they finally fixed the issue. They claimed there was nothing wrong with the scope, however they wanted to rebuild it from the ground up and give me a new one. Well if nothing is wrong with it, why are they offering me a new $3400 scope?

Needless to say after that incident i quickly sold off all 9 of my USO's, Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use.

 

[One-Eyed Jack]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use. </div></div>

There are a bunch of S&Bs with MTC turret issues waiting for a fix from S&B. I guess this means I'll have to cross them off the list too.

 

[lazy21]

Re: Got my first USO scope - is this normal? PICS

I don't get what was the point of this thread, if you already sent a e-mail. Why not just wait for their response?

 

[CopperCreekAmmo]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: One-Eyed Jack</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use. </div></div>

There are a bunch of S&Bs with MTC turret issues waiting for a fix from S&B. I guess this means I'll have to cross them off the list too.</div></div>

IN MY OPINION, how you choose to treat Schmidt is up to you, I have never had any problems with my Schmidt's so they are still on my list...

 

[Slapchop]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Lazy21</div><div class="ubbcode-body">I don't get what was the point of this thread, if you already sent a e-mail. Why not just wait for their response? </div></div>

I think the OP is trying to find out if anyone has had a similar issue with their USO scopes and if so what the possible cause might be.

He probably figured he'd come here for some info/help while he awaits a response from USO

 

[sobrbiker883]

Re: Got my first USO scope - is this normal? PICS

Something's messed up for sure, but I know USO will fix whatever issue you have-I'd call them first thing tomorrow morning, because of SHOT this week.

Interesting that none of this (being bought used here or having problems with it) has made it into your local post that you've had up since Dec 11th trying to sell it.

 

[vman]

Re: Got my first USO scope - is this normal? PICS

Give them a call, for sure they would be able to resolve this problem

 

[Gavin S.]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sobrbiker883</div><div class="ubbcode-body">Something's messed up for sure, but I know USO will fix whatever issue you have-I'd call them first thing tomorrow morning, because of SHOT this week.

Interesting that none of this (being bought used here or having problems with it) has made it into your local post that you've had up since Dec 11th trying to sell it.


</div></div>

Hopefully he just discovered the flaw and now wants to have it fixed rather than pass on the defect to another person.

 

[jtb33]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sobrbiker883</div><div class="ubbcode-body">Something's messed up for sure, but I know USO will fix whatever issue you have-I'd call them first thing tomorrow morning, because of SHOT this week.

Interesting that none of this (being bought used here or having problems with it) has made it into your local post that you've had up since Dec 11th trying to sell it.


</div></div>

Interesting I guess because I just confirmed it TODAY as stated in the original post. RIF. Or are you trying to insinuate something else?

For those of you who have provided input and postulated regarding the problem - thank you; as stated, I've sent an email to Jeff at USO. I wanted to make sure it wasn't something that I just hadn't considered - some *normal* environmental factor. For those who seem to think I had some ulterior motive in posting a question about my first new USO scope, please stop trying to drum up drama where there is none - I have nothing bad to say about USO.

I'll certainly post an update, but I expect that it will be something along the lines of "sent it to USO and they returned it, fixed."

 

[sobrbiker883]

Re: Got my first USO scope - is this normal? PICS

I agree, RIF-I can read, and that's what caught my attention.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jtb33</div><div class="ubbcode-body">Anyway, <span style="font-weight: bold">when I got it I noticed that when I turn on the green rheostat, the view is a bit cloudy</span> almost like smudges or humidity inside the optic. Both the eye and objective lenses are perfectly clean, however. At first, I thought it just needed to acclimate to AZ, but that was me rationalizing that I just spent $2K+ on this new optic so it <span style="font-style: italic">couldn't</span> be any problem with it and I chalked it up to me being a perfectionist. I put it away and just took it out today to check it out again. Of course, no difference. Now, I do live in AZ, so there is 0 humidity all the time here - not sure if that has any bearing on this. </div></div>

Not insinusating anything besides the fact that you post here that you noticed it when you got it, and that you've had it for sale for a month on the forum you are an admin of. Your post does say that you checked it again today and it hadn't changed-this doesn't negate that you knew about it when you first received it. You are no noob, and I'm pretty sure you've been around enough to know that if a scope's funky inside the only way it could "clear up" is if the outside atmosphere was trading places with the inside, thus a defect.

As I posted, the scope doesn't look right, but I'm sure USO will fix whatever is going on. If a seal is crap it would explain things, because the humidity has been abit more than 0% here in sunny AZ (today was 46%).

And my suggestion to call them first thing tomorrow stands, because I'd imagine Jeff might be busy getting out the door for SHOT.

 

[doc76251]

Re: Got my first USO scope - is this normal? PICS

I'm kind of wondering if it isn't just the reflection from the scope cap or if there is actually something on one of the lenses.

Have you looked through it at night w/o out the cap on? Does it still exhibit the dispersion?

Optics do weird things when you cover up the front end and turn on a light inside them. It's kind of like looking through the front end of a scope and dialing on and off the power, there are springs and screws and grease and all kinds of things going on inside a scope.

Cheers,

Doc

 

[alongshot50]

Re: Got my first USO scope - is this normal? PICS

jtb33 I like your style.

 

[jtb33]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: doc76251</div><div class="ubbcode-body">I'm kind of wondering if it isn't just the reflection from the scope cap or if there is actually something on one of the lenses.

Have you looked through it at night w/o out the cap on? Does it still exhibit the dispersion?

Optics do weird things when you cover up the front end and turn on a light inside them. It's kind of like looking through the front end of a scope and dialing on and off the power, there are springs and screws and grease and all kinds of things going on inside a scope.

Cheers,

Doc </div></div>

Really good question. I just left the front cap down to try to get a better pic in the daylight, but it isn't the cap unfortunately. Here's another pic with the BC covers completely off. The top one is with it resting on my desk. The bottom one is with me holding it away from my desk a bit. I wasn't able to get a good picture; sorry.

Also probably worthy of note that these pics are on the 1.8x setting. As I zoom in, the "foggy" parts grow larger (also "zooming" in on them) and at 10x, it's <span style="font-style: italic">almost</span> indiscernible.

The OBJ and EYE lenses looked absolutely pristine with a *hint* of dust in the threads. I used compressed air to blow that out, but it's clearly not the problem.

 

[cal50]

Re: Got my first USO scope - is this normal? PICS

It's an oops and can be fixed.

I bet they fix it for you and if not report back. This is why I always stress anything that man makes man can screw up. Its how the company handles it that makes a difference.

 

[NoExpert]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sobrbiker883</div><div class="ubbcode-body">And my suggestion to call them first thing tomorrow stands, because I'd imagine Jeff might be busy getting out the door for SHOT.</div></div>

I saw and talked to Jeff Thursday and I think he's already out of the office. There was a special thing going for the military before SHOT he said and they were attending that.

Your next best bet is the production manager (can't remember his name right now, Arnold maybe?). He's the one who made the decision to do a full rebuild on my scope and really your best bet if you want it pushed through quickly.

 

[wslowik]

Re: Got my first USO scope - is this normal? PICS

I wonder if it has anything to do with the scope sitting unused for a few years, if the build date and the seller's story is correct. Maybe a seal dried out or something because it wasn't being used. I'm no expert, just a shot in the dark.

 

[aggiesig]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gavin S.</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">USO is Crap </div></div>

Why do you say this? Did you have a bad experience with USO? </div></div>

yes, I had a failure with one of their SN-3's and it took 3 months and 3 trips back and forth to and from USO before they finally fixed the issue. They claimed there was nothing wrong with the scope, however they wanted to rebuild it from the ground up and give me a new one. Well if nothing is wrong with it, why are they offering me a new $3400 scope?

Needless to say after that incident i quickly sold off all 9 of my USO's, Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use. </div></div>


Pinkguns
So let me get this straight... You owned 10K+ in their products. Had one with an issue. They couldn't figure it out, they offered to replace it at their cost and you are complaining about it and bashing the company?

you obviously have never owned a car... how many car dealers/manufacturers offer to rebuild/replace crap that goes out prematurely? hell most warrantys aren't worth the paper they are written on, cause the dealer can claim abuse and deny your warranty claim. USO makes a helluva product, has hellagood customer service, and did everything they could to make it right by you and all you can do it bitch and complain.

People like you are whats wrong with America right now.

to the OP:
call them up they will fix it, rebuild it, replace it, do what it takes to make their products right.

 

[HillbillyfromAL]

Re: Got my first USO scope - is this normal? PICS

So let's get this straight USO offers to rebuild or replace your scope even though they didn't find something wrong, and you aren't satisfied with that? The best customer service goes out of it's way to correct a problem, hence the term CS. So please let us know what turned out to be wrong with your scope, and did they offer the rebuild the first, second, or third time? There's not a single company anywhere that can put out a product that is perfect 100 percent of the time, that's why good company's have good customer service.

To the OP I hope that they get this fixed quick for you.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gavin S.</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">USO is Crap </div></div>

Why do you say this? Did you have a bad experience with USO? </div></div>

yes, I had a failure with one of their SN-3's and it took 3 months and 3 trips back and forth to and from USO before they finally fixed the issue. They claimed there was nothing wrong with the scope, however they wanted to rebuild it from the ground up and give me a new one. Well if nothing is wrong with it, why are they offering me a new $3400 scope?

Needless to say after that incident i quickly sold off all 9 of my USO's, Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use.</div></div>

 

[LFOD1776]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: aggiesig</div><div class="ubbcode-body">
Pinkguns
So let me get this straight... You owned 10K+ in their products. Had one with an issue. They couldn't figure it out, they offered to replace it at their cost and you are complaining about it and bashing the company?

you obviously have never owned a car... how many car dealers/manufacturers offer to rebuild/replace crap that goes out prematurely? hell most warrantys aren't worth the paper they are written on, cause the dealer can claim abuse and deny your warranty claim. USO makes a helluva product, has hellagood customer service, and did everything they could to make it right by you and all you can do it bitch and complain.

People like you are whats wrong with America right now.

to the OP:
call them up they will fix it, rebuild it, replace it, do what it takes to make their products right.</div></div>

Put that way it does seem a bit bitchy, doesn't it? I've had problems with $10K+ firearms before, and I don't bash the manufacturer if they're willing to make it right. Likewise with $50K+ automobiles...

 

[CopperCreekAmmo]

Re: Got my first USO scope - is this normal? PICS

Listen people, My OPINION is that USO is not a quality optic. i was asked to explain the situation and I did. What everyone is failing to see here is that USO admittedly shipped the scope back to me then asked me to send it back to them on two separate occasions. Then after "assessing" the scope for 3 weeks they out of the blue decide to build a new scope to replace a scope they claim isnt broken? The worst part was I had to continually call them for updates because whomever was delegated to my case didnt communicate with me.

Yes i can see how that's construed as good customer service, however if your product isn't broken why are you rebuilding the scope from the ground up? Are they in the business of losing money? I surely doubt it! Now, this is only one issue i had with the arsenal of USO's in my safe.

Other incidents include Objectives screwing completely off, IE. the parallax control didnt stop at its ends and it screwed completely off the scope. It was sent back to USO twice on two separate occasion, both times, the objective came off the scope right out of the repair box. the only reason it had to go back was that it was dirty and needed to be cleaned.

There where also rheostat incidents where the electronics shorted themselves out. Possibly the reasoning that they are switching to the new electronic controls being revealed tomorrow at the SHOT SHOW.

Multiple scopes are shipped with dust and dirt on the reticles because of improper cleaning prior to assembly. take a good look, scrutinize i am sure you'll notice some particles now, and I bet you wont be able to take your eyes off them from here on out.

We are way off topic of the original post, He needs to send the scope back to USO. If they dont respond to emails and he feels the need not to make a phone call then I am sure he can contact them directly through Sniper's Hide and have this issue resolved immediately.

There are lots of quality scope manufacturers that get it right time and time again. IN MY OPINION USO is not currently a quality manufacturer though it may have been in the past. I hope they continue to concentrate on their civilian market and don't solely try to build scopes for their new found government contracts.

 

[jtb33]

Re: Got my first USO scope - is this normal? PICS

My email to Jeff bounced (I copied it from the pinned "Changes at USO" thread), but I called and spoke to Becky at USO today. I forwarded her the pics, gave her the SN and got an RMA number to send it in. It'll ship to them tomorrow, so I'll update this thread when I hear from them.

 

[Witch_Doctor]

Re: Got my first USO scope - is this normal? PICS

John and his people are great, I traded with John Last year for a SN-3, and me with my OCD, buggered up the glass cleaning it. John replaced all the glass in the optic and shipped it back to me free of charge. He also turned it around in a week, thats the degree of CS they believe in. I will always buy USO, period.

 

[Swan]

Re: Got my first USO scope - is this normal? PICS

They will fix it. Ignore the cry baby pinkguns posts above. Useless drivel.

 

[Jeeprider]

Re: Got my first USO scope - is this normal? PICS

Wow, that doesn't look good. I'm the sure the seller didn't know, but he does owe you refund. It's like the lemon law. You paid 2k for a scope that's far from perfect. I don't know much about USO and it sounds like they will make good on it. But in reality for the price of the scope they're producing that shouldn't happen. I wouldn't be saying that if it were a fluke, but it sounds like a few of the posters mentioned a similar issue with there USO's.

 

[aggiesig]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">What everyone is failing to see here is that USO admittedly shipped the scope back to me then asked me to send it back to them on two separate occasions. Then after "assessing" the scope for 3 weeks they out of the blue decide to build a new scope to replace a scope they claim isnt broken? </div></div>

Your failure to see the logic in this is simple.

<span style="font-weight: bold">Nothing</span> was wrong and they were <span style="font-weight: bold">going out of their way</span> to appease you. You thinking you know more than a group of people who do this 10 hours a day 7 days a week is preposterous. Now that you mention it they probably did lose a little money in that transaction, does that make them stupid? No it means they care enough about their product to make sure every customer is 100% satisfied, as you obviously were when you purchased 9 of them. Your testament solidifies my <span style="font-weight: bold">OPINION</span> of USO and their customer service.

 

[sr15match]

Re: Got my first USO scope - is this normal? PICS

Very interesting read.

Yepper, every maker puts out a sub-par product from time to time. We're all human right? USO will do you right. Yes, like mentioned abouve be patient as it is SHOT week. I ran into a situation with KAC on a new rifle a few years ago and it was SHOT week when starting to deal with Trey and the guys, it took time but in the end all was well.

Be patient and let us know how it works out. Oh yeah, it's a good looking piece of glass. I really like it!

Todd

 

[CopperCreekAmmo]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: aggiesig</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">What everyone is failing to see here is that USO admittedly shipped the scope back to me then asked me to send it back to them on two separate occasions. Then after "assessing" the scope for 3 weeks they out of the blue decide to build a new scope to replace a scope they claim isnt broken? </div></div>

Your failure to see the logic in this is simple.

<span style="font-weight: bold">Nothing</span> was wrong and they were <span style="font-weight: bold">going out of their way</span> to appease you. You thinking you know more than a group of people who do this 10 hours a day 7 days a week is preposterous. Now that you mention it they probably did lose a little money in that transaction, does that make them stupid? No it means they care enough about their product to make sure every customer is 100% satisfied, as you obviously were when you purchased 9 of them. Your testament solidifies my <span style="font-weight: bold">OPINION</span> of USO and their customer service.</div></div>

i forgot you where there and there was nothing was wrong with the scope, yet the scope would not hold a zero and the scope took 44 minutes to travel the distance of an 18X30 target, top to bottom, at 100 yards, yeah i can see how that scope was working perfectly. Its just me crying,

ive said my peace. <span style="font-weight: bold">USO is the best and</span> thats why there are at least 50 for sale right now on this very forum. because they are so good people like to share the awesomeness....

 

[LoneWolfUSMC]

Re: Got my first USO scope - is this normal? PICS

Call USO.

I don't know who is running the shop while the boys are in Vegas, but if it's anyone in the know I will bet the answer will be "send it in". If you emailed Jeff, I am sure he will reply but as others have said, it's SHOT Show week and you will be hard pressed to get a speedy response from any of the smaller companies until after the show.

My SWAG is you have some fungus growing on the reticle lens. It's a problem and it should be fixed, but it's nothing to loose sleep over. I hope that the original owner didn't pass that on knowing about it and failing to disclose it.

 

[Mike]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">

ive said my peace. <span style="font-weight: bold">USO is the best and</span> thats why there are at least 50 for sale right now on this very forum. because they are so good people like to share the awesomeness....</div></div>

But there aren't any Premiers for sale that are supposed to be "as good" as a Hensoldt. Lord knows they've had their share of problems and still do.

 

[LRS_Ranger]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: sickeness</div><div class="ubbcode-body">Just curious,
But why is it that everytime a uso goes down, the company gets a pass but the same doesn't go for premier? </div></div>

Because when you spend that kind of money on a scope, you don't want to realize that you have just paid a whole lot of extra money for a marginally better product.

 

[CST]

Re: Got my first USO scope - is this normal? PICS

Hate to say it because there are too many USO lovers here but welcome to the world of USO QC....of course if you call they will say send it in!....problem is it should not have left like it did to begin with...

 

[Turk]

Re: Got my first USO scope - is this normal? PICS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: One-Eyed Jack</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: PinkGunsRSilly</div><div class="ubbcode-body">Therefore, in my opinion, USO is crap. The Best customer service is the customer service you don't need to use. </div></div>

There are a bunch of S&Bs with MTC turret issues waiting for a fix from S&B. I guess this means I'll have to cross them off the list too. </div></div>
The MTC scopes were not assembled by S&B; hence QC issues!

 

[silentbutdeadly]

Re: Got my first USO scope - is this normal? PICS

This thread brings up a couple of questions. Sorry if I'm hijacking this thread but... In a case like this shouldn't the seller have been contacted first, and given the opportunity to rectify the situation before his name was besmirched? I understand that the OP didn't out the seller, but it did come out as a result of the OP's post. If the new owner incurs any costs to have the scope fixed, such as shipping, shouldn't the seller pay? He might not be so willing to offer satisfaction after the fact, now that his name has been dragged thru the mud. Personally I would have contacted USO 1st, the seller 2nd, and depending on the outcome, smack talk the seller last. But thats just me...

Regards,

Rick