Grunt Style clothing company sent me a 15% off your next order coupon through email, and I thought, good, I want some of their shirts (I have bought some before). So I went and picked out 3 (the “range day” shirt $21, the Sherman tank shirt $25, and an Army shirt $25). Cool products.
I go to check out and the 15% off is only good on 1 lowest priced item. NO WHERE on the email does that little bit of honesty show up. So the coupon would save me $3 total, and I still got to pay shipping. $3 friggin’ dollars!
I assumed . . . . Yeah, yeah, I know . . . . It was 15% off the whole order, but no, it was a total of $3 savings. They tricked me.
Angry, I trashed the order. I thought Grunt Style had more class than that, but I guess not.
I am tired of companies thinking marketing slight of hand is ok. It’s not. It’s low ethics and basically an attempt to sucker people.
What do you guys think?
UPDATE:
Here is the total text from the add. No small fine print, just this.
I called them today, because myronman3 below said I should give them a chance and not just complain. Made since.
So I called them on my lunch hour and got a nice intelligent customer service person named Alexandra. I told her about the email and feeling like they tried to sucker me. She apologized and asked me what I ordered, then told me "Oh yes, well our discounts don't apply to any LICENSED items. Meaning anything from the armed forces or any associated companies. Only our original items. Sorry."
I told her it doesn't say that ANYWHERE on the email. She was nice and apologized again. I asked her if they would cover shipping to make up for the false advertising. She said, "Sorry we don't do free shipping." Rather than yell at the customer service peeps who are not responsible for the Marketing departments lies. I thanked her told her to have a good day.
Alexandra = nice person Grunt Style marketing team, can SUUUUUUCK IT. My money will go to overpriced ammo evidently, and never again to Grunt Style.
I go to check out and the 15% off is only good on 1 lowest priced item. NO WHERE on the email does that little bit of honesty show up. So the coupon would save me $3 total, and I still got to pay shipping. $3 friggin’ dollars!
I assumed . . . . Yeah, yeah, I know . . . . It was 15% off the whole order, but no, it was a total of $3 savings. They tricked me.
Angry, I trashed the order. I thought Grunt Style had more class than that, but I guess not.
I am tired of companies thinking marketing slight of hand is ok. It’s not. It’s low ethics and basically an attempt to sucker people.
What do you guys think?
UPDATE:
Here is the total text from the add. No small fine print, just this.
I called them today, because myronman3 below said I should give them a chance and not just complain. Made since.
So I called them on my lunch hour and got a nice intelligent customer service person named Alexandra. I told her about the email and feeling like they tried to sucker me. She apologized and asked me what I ordered, then told me "Oh yes, well our discounts don't apply to any LICENSED items. Meaning anything from the armed forces or any associated companies. Only our original items. Sorry."
I told her it doesn't say that ANYWHERE on the email. She was nice and apologized again. I asked her if they would cover shipping to make up for the false advertising. She said, "Sorry we don't do free shipping." Rather than yell at the customer service peeps who are not responsible for the Marketing departments lies. I thanked her told her to have a good day.
Alexandra = nice person Grunt Style marketing team, can SUUUUUUCK IT. My money will go to overpriced ammo evidently, and never again to Grunt Style.
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