Figured I would post this here since my issue was concerning a 6.5 CM die.
Anyway, I bought a standard set of 6.5 CM dies about 3 weeks ago, I loaded about 100 rounds and during my FL sizing for my next batch of brass, the decapping pin bent and it actually bent the zip-spindle slightly. This usually will happen if the zip spindle is adjusted too deep but in this case, since I had been prepping a lot of brass already without any roblem, I believe the case slid over inside the shell holder causing the decapping pin not to line up once it got to the primer pocket.
Getting to the point of this post, I called Hornady and without question or trying to place the blame on me they asked me what parts I needed and if it needed to be rushed. In my case I did need it rushed because I had to shoot in 4 days. It took all of ten total minutes on the phone and my parts were in the mail second day air free of charge, they also paid the price of standard postage and all I did was pay the difference for the second day air.
I was shocked at this point because I have never heard of such an easy process let alone actually experience it. I cannot say enough good things about Hornady for taking care of me the way they did and I am now an even more loyal lifetime customer. I was wondering if anybody else here has had this type of experience with them
Anyway, I bought a standard set of 6.5 CM dies about 3 weeks ago, I loaded about 100 rounds and during my FL sizing for my next batch of brass, the decapping pin bent and it actually bent the zip-spindle slightly. This usually will happen if the zip spindle is adjusted too deep but in this case, since I had been prepping a lot of brass already without any roblem, I believe the case slid over inside the shell holder causing the decapping pin not to line up once it got to the primer pocket.
Getting to the point of this post, I called Hornady and without question or trying to place the blame on me they asked me what parts I needed and if it needed to be rushed. In my case I did need it rushed because I had to shoot in 4 days. It took all of ten total minutes on the phone and my parts were in the mail second day air free of charge, they also paid the price of standard postage and all I did was pay the difference for the second day air.
I was shocked at this point because I have never heard of such an easy process let alone actually experience it. I cannot say enough good things about Hornady for taking care of me the way they did and I am now an even more loyal lifetime customer. I was wondering if anybody else here has had this type of experience with them
