So often do we get on this site and bitch when something is wrong. "My scope broke, my new lot of bullets is 10 thou shorter then the last, they said they'd shipped it when they hadn't, UPS sucks...." If you've been on this site more then a day you've heard all of these and more. How often do we get on here and let the world know when someone has bent over backwards for us?
I would like to share a short story about how a certain company handled something and how they won a loyal customer. I was in northern California this weekend attending the NorCal TBRC. I was down with a few guys I knew from up in WA. They had both recently switched over to Kahles 624i's and getting there a day early I was messing around with theirs and was very impressed both in the hotel room and at the range on friday.
Fast forward two days. The match went pretty well for me and when I got to go up to the prize table Kahles was nice enough to put one of these up and so I snagged it. I'm not about grabbing the most expensive thing on the table just to sell it. If there's something I genuinely need (or want) that's usually what I'll go for. So there it was, the scope I was wanting. Only problem is that it didn't have the reticle in it that I was hoping for. Ken Pratt (the US Kahles rep) was there and I asked him about switching it out. He said he'd talk to the people he works with and let me know this week if he could do it or not.
After sitting back down, Mike Cecil of CS Tactical struck up a conversation with me (I'd never met him before) about the match and the scope I grabbed commenting how nice they are. I told him yeah I was looking forward to trying it but it had the wrong reticle. He says no problem he will personally switch it out for me if Kahles couldn't or wouldn't. Now he DIDN'T donate this scope to the prize table (he donated other things) and he was PERSONALLY willing to take one out of his inventory and swap them for me. This guy had never met me, doesn't know me, nothing. I told him hopefully it wouldn't come to that but I really appreciated the offer.
Fast forward until today. I exchanged a few e-mails with Ken and unfortunately they have no 624i's in the US with the reticle I want. I figured I'd give Mike a ring and see if he could do it without an inconvenience to him or his business. He said he had pretty much sold through all the ones he had but he thought he had one left and would check and call me back. Sure enough he calls me back in about 20 minutes and said he'd do it for me. I was shocked that this guy was tilling to take his last one out of inventory and swap it out for me. We got the details worked out today and my new scope is already on its way to me. Shipped it the same day. He doesn't even have my scope yet.
Mike has earned a loyal customer now. I spend more then I care to admit on this sport every year and if he sells it, that's where it's coming from. There are lots of websites that sell a lot of the same product in this competitive market. This is how you set yourself apart. I don't know what the CS stands for but it sure as hell should be Customer Service. Mike is a top notch guy and I hope some people read this and give the guy the business who deserves it because he will go the extra mile for his customers.
- Jeremy Bentham
I would like to share a short story about how a certain company handled something and how they won a loyal customer. I was in northern California this weekend attending the NorCal TBRC. I was down with a few guys I knew from up in WA. They had both recently switched over to Kahles 624i's and getting there a day early I was messing around with theirs and was very impressed both in the hotel room and at the range on friday.
Fast forward two days. The match went pretty well for me and when I got to go up to the prize table Kahles was nice enough to put one of these up and so I snagged it. I'm not about grabbing the most expensive thing on the table just to sell it. If there's something I genuinely need (or want) that's usually what I'll go for. So there it was, the scope I was wanting. Only problem is that it didn't have the reticle in it that I was hoping for. Ken Pratt (the US Kahles rep) was there and I asked him about switching it out. He said he'd talk to the people he works with and let me know this week if he could do it or not.
After sitting back down, Mike Cecil of CS Tactical struck up a conversation with me (I'd never met him before) about the match and the scope I grabbed commenting how nice they are. I told him yeah I was looking forward to trying it but it had the wrong reticle. He says no problem he will personally switch it out for me if Kahles couldn't or wouldn't. Now he DIDN'T donate this scope to the prize table (he donated other things) and he was PERSONALLY willing to take one out of his inventory and swap them for me. This guy had never met me, doesn't know me, nothing. I told him hopefully it wouldn't come to that but I really appreciated the offer.
Fast forward until today. I exchanged a few e-mails with Ken and unfortunately they have no 624i's in the US with the reticle I want. I figured I'd give Mike a ring and see if he could do it without an inconvenience to him or his business. He said he had pretty much sold through all the ones he had but he thought he had one left and would check and call me back. Sure enough he calls me back in about 20 minutes and said he'd do it for me. I was shocked that this guy was tilling to take his last one out of inventory and swap it out for me. We got the details worked out today and my new scope is already on its way to me. Shipped it the same day. He doesn't even have my scope yet.
Mike has earned a loyal customer now. I spend more then I care to admit on this sport every year and if he sells it, that's where it's coming from. There are lots of websites that sell a lot of the same product in this competitive market. This is how you set yourself apart. I don't know what the CS stands for but it sure as hell should be Customer Service. Mike is a top notch guy and I hope some people read this and give the guy the business who deserves it because he will go the extra mile for his customers.
- Jeremy Bentham
