I ordered through the drive though from BK and the order was horribly wrong. I parked and walked back to get it corrected. The counter worker said that what was on the receipt was what was put in the bag and refused to fix it. I asked for the manager and the counter worker said there wasn't a manager on duty. I walked back out, got in my car and left. About a minute later I called back to the store and asked for the manager. It was the manager and he asked if I was still in the parking lot because he was coming out so we could "discuss it like men". He called me a few names and made a few more threats about how he has my license plate and he can find out where I live, then he hung up on me. I called the district manager and complained then followed up a few weeks later. I was told he was moved to a different location and that they excused his behavior because he was under a lot of stress.
I used to order the Impossible Whopper plain with two patties. I know they are no better than regular burgers but they are pretty damn tasty. No shit, I counted and out of 12 orders they got it right twice. I started counting after I noticed a trend so it was even more. They would add cheese, of ketchup or leave out patties. One order was two double Impossible Whoppers and I only got only the buns. When asked why no patties they said they were out and offered to replace them with real meat "for free". This was over the course of probably 6 months so it is a systemic problem, not a "bad employee" problem.
$15 an hour. I could understand if the service and standards were at least on par with most traditional restaurants but there is no way anyone, other than managers and such, should be paid more than minimum wage in places like BK, McD and places like that. If a person is smart enough or skilled enough they will be moving quickly into a better career. Some workers expect to be paid career salaries because they have made a career out of working in minimum wage jobs.