How to downgrade account?

[carbonbased]

I’m currently on Legend (recurring) charged to a CC (NOT PAYPAL). I want go down to a $200/year subscription.

I have tried a couple of times since the 10th to contact @alexj-12 about this. Nada.

It’s very weird this site doesn’t have an intuitive way to adjust one’s memebership?

 

[Taylorbok]

I know they switched all the membership stuff. They rolled it out right after I paid for a year so I kind of forgot about the switch.
I believe the new subs will be handled through HIDE TV.

I think best bet is just go to your PP account and cancel the subscription and then try and remember when it runs out and re-sub on the Hide TV. That's my plan anyways. save any refunds or anything.

Thanks for the reminder.

 

[Basher]

I’m currently on Legend (recurring) charged to a CC (NOT PAYPAL). I want go down to a $200/year subscription.

I have tried a couple of times since the 10th to contact @alexj-12 about this. Nada.

It’s very weird this site doesn’t have an intuitive way to adjust one’s memebership?

It took over a week for me to get a reply from @alexj-12 last time I attempted to contact them, so you might give a few days yet.

 

[carbonbased]

I know they switched all the membership stuff. They rolled it out right after I paid for a year so I kind of forgot about the switch.
I believe the new subs will be handled through HIDE TV.

I think best bet is just go to your PP account and cancel the subscription and then try and remember when it runs out and re-sub on the Hide TV. That's my plan anyways. save any refunds or anything.

Thanks for the reminder.

Yeah, months ago I did the whole cancel PP thing and moved my membership over to HIDETV when I went from yearly supporter to month-to-month Legend level.

The thing I’m confused about is now, today, how to adjust one’s membership? Perhaps there is a hidden page I am not aware of?

 

[Feesh]

It’s on the Hide TV website, you’ll go to “Account” and “Manage Subscription” - but the Manage Subscription button is not working for me via mobile. Going to try from a computer today.

 

[carbonbased]

It’s on the Hide TV website, you’ll go to “Account” and “Manage Subscription” - but the Manage Subscription button is not working for me via mobile. Going to try from a computer today.

Ah, maybe I’ll try that (desktop).

The “manage” button never works on my iPhone/safari either. Just reloads the same page.

 

[Feesh]

Try it from a different browser (maybe Chrome). I still haven’t gotten a chance.

 

[carbonbased]

Ok, using a laptop was the answer! Thx for. The suggestion @Feesh

I suggest the billing provider make the mobile browser site work as nature intended.

Or at the very least, put a note in there that suggests trying the desktop site if the mobile site isn’t working.

C’mon, it’s 2024.

 

[Maelstrom]

I did the year subscription and am still getting charged month to month.