I know that I am sometimes quick to tell others about a bad experience, especially if I feel like someone goes out of there way to jerk me around. Well, <span style="font-weight: bold">this was such a good experience, I think everyone needs to know about this</span> as well.
I have been working on my first precision rifle build for a while now. I have a long action R700 to build from and I thought I had a pretty good idea of what I wanted. Some of the guys I shoot with had recommended Accurate Ordinance to do the build. So the other day, I wrote a pretty long email to the general sales mailbox at AO. I had a number of questions about getting certain parts, time frame, logistics etc. but I also detailed out what I wanted to build. I sent the email then got up and went to the kitchen...
By the time I got back (couldn't have been 5 minutes) I had a reply from Mark who not only answered my questions but brought up some extremely valuable points about what I wanted to build that I had not thought about.... Before I could get back to him about my rational behind my decisions, he had already sent me a written estimate. To say I was blown away is a complete understatement.
The next morning when I got to work, I got an email where he took a picture of all of the components I was considering together which he had weighed so I could know the completed weight of my build.
Mark continued to go way above and beyond my expectations. He obviously takes customer service to a whole new level. For several days we went back and forth and he answered every single one of my novice questions and brought up things I never even thought about.
I can not say thanks enough to Mark already as the things he brought up will make a huge difference in how much I enjoy my new rifle. I would also tell anyone who is even thinking about building a rifle, to <span style="font-weight: bold">talk to Mark</span>.... These guys are first class and have, without a doubt, earned my business.
I have been working on my first precision rifle build for a while now. I have a long action R700 to build from and I thought I had a pretty good idea of what I wanted. Some of the guys I shoot with had recommended Accurate Ordinance to do the build. So the other day, I wrote a pretty long email to the general sales mailbox at AO. I had a number of questions about getting certain parts, time frame, logistics etc. but I also detailed out what I wanted to build. I sent the email then got up and went to the kitchen...
By the time I got back (couldn't have been 5 minutes) I had a reply from Mark who not only answered my questions but brought up some extremely valuable points about what I wanted to build that I had not thought about.... Before I could get back to him about my rational behind my decisions, he had already sent me a written estimate. To say I was blown away is a complete understatement.
The next morning when I got to work, I got an email where he took a picture of all of the components I was considering together which he had weighed so I could know the completed weight of my build.
Mark continued to go way above and beyond my expectations. He obviously takes customer service to a whole new level. For several days we went back and forth and he answered every single one of my novice questions and brought up things I never even thought about.
I can not say thanks enough to Mark already as the things he brought up will make a huge difference in how much I enjoy my new rifle. I would also tell anyone who is even thinking about building a rifle, to <span style="font-weight: bold">talk to Mark</span>.... These guys are first class and have, without a doubt, earned my business.
