Rifle Scopes IOR outstanding customer service

[Raygun]

I needed to replace the turret screws on an older 4-14x50. I was in Denver and was a bit stressed for time. Scott, of IOR, met me in the morning on his way to work to give me the screws. And the screws were free. Now, that's great customer service. I have 2 IOR scopes already and will definitely stick with IOR scopes.

 

[cuffm4615]

Re: IOR outstanding customer service

Good to hear. It's nice to know that if something goes wrong they will be there.

 

[LibertyOptics]

Re: IOR outstanding customer service

Scott @ IOR Valdada has changed the culture over there. He doesn't get the credit he deserves. He "gets it".

Scott

 

[nf9648]

Re: IOR outstanding customer service

My ocular housing loosened up and the o-ring got chewed up, gonna see about sending mine in for repair as well. 2.5-10x42 FFP Mil/Mil, older style with the turret caps.

 

[uncledog57]

Re: IOR outstanding customer service

Don't you just love it when a company will do the right thing? You would think it would be the norm? Unfortunately it is not and we are often surprised when we get good service.
Nice to hear of anther good company!!!

 

[nhm16]

Re: IOR outstanding customer service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: nf9648</div><div class="ubbcode-body">My ocular housing loosened up and the o-ring got chewed up, gonna see about sending mine in for repair as well. 2.5-10x42 FFP Mil/Mil, older style with the turret caps. </div></div>

Same thing happened to mine, same scope. Sent it in, got back what is probably a new scope (two additional digits prepended to serial number, ring marks gone, in all new packaging) as a replacement. The similar serial number was my only indication that it may have been my old scope.