Keeping customers informed on thier builds newlink

[Mgordon]

Gents, I just figured I would share a website that I use to keep customers up to date on their custom builds while they are in my shop. This report shows the customer the work that has been performed on his barrel, the report takes about 5 minutes to complete and can be sent to anybody and updated at any time.

New Link

 

[buckey]

Re: Keeping customers informed on thier builds.

Great idea!! It may keep the "is my gun done yet" phone calls to a minimum.

 

[Mgordon]

Re: Keeping customers informed on thier builds.

That is the idea, plus just let them know how things are coming along during the build with pictures that they can save and keep.

Mark

 

[Sean the Nailer]

Re: Keeping customers informed on thier builds.

Like ultrasounds of a developing fetus!

 

[GardDog]

Re: Keeping customers informed on thier builds.

Keep up the good work, Mark. That Win 70 job you did for me was fine craftmanship!

 

[Snakum]

Re: Keeping customers informed on thier builds.

I need a thread protector for a Savage 10FCP-K if you have them. I saw them listed on your site, but didn't see a model listed. Got one?

 

[Mgordon]

Re: Keeping customers informed on thier builds.

PM Sent to Snakum

 

[Hawk4357]

Re: Keeping customers informed on thier builds.

Excellant job you did on my Winchester Stealth bolt knob!

 

[Killswitch Engage]

Re: Keeping customers informed on thier builds.

how do you get into the site?

 

[Killswitch Engage]

Re: Keeping customers informed on thier builds.

ttt

 

[Snakum]

Re: Keeping customers informed on thier builds.

Thanks Mark ... got the rifle yesterday. Gonna measure the barrel later this morning and confirm with Savage. Will pm for address for MO.

Never mind ... it's in your sig.

 

[SATangoDown]

Re: Keeping customers informed on thier builds.

have this feature for simple bolt stuff or just full builds? I'm getting the old should I call or let it be and give the man his space syndrome.

 

[glock24]

Re: Keeping customers informed on thier builds.

Very, very professional sir.

I know who's building my next one . . .

 

[cluebat]

Re: Keeping customers informed on thier builds.

Sweet build, and I love the transparency throughout the build process. I was planning on having Mark true my action and rebarrel my rifle when the time came, but that M2008 is so dead sexy it has me wondering if I should just have him start over from the ground up! So nice!

 

[groovinpickle]

Re: Keeping customers informed on thier builds.

As a software guy, I was just thinking the other day how this would be a really nice feature for a tech-savvy gunsmith to implement for his customers.

... and as a customer I look forward to seeing my build take form!

(Drew in MS)

 

[cluebat]

Re: Keeping customers informed on thier builds.

Hey groovin!

<- Astronaut Jones

 

[Papagallos]

Re: Keeping customers informed on thier builds.

If only other builders would follow your lead. There are so many benefits to this system. Imagine, email and call volumes dropping substantially since all a customer has to do is view the report. How sweet is that?

Keep up your pioneering ways, grasshopper!!!!!

 

[tt350z]

Re: Keeping customers informed on thier builds.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: cluebat</div><div class="ubbcode-body">Sweet build, and I love the transparency throughout the build process. I was planning on having Mark true my action and rebarrel my rifle when the time came, but that M2008 is so dead sexy it has me wondering if I should just have him start over from the ground up! So nice! </div></div>

I was in the same boat as you. I was gonna have my 700 trued, rebarreled, etc. But I looked at the overall cost and it wasn't to far off of a M2008...

Here's my just built M2008 from Mark. Worst part is I don't return to the states till April... ARGHHHH...!!

The scope, suppressor and bipod aren't mine however. It'll be wearing a Vortex Razor 5-20x50, Atlas V8 with spigot but no can, yet...

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.Gordon</div><div class="ubbcode-body">Alvin, just a heads up....Your rifle is finished!!!

</div></div>

 

[leadbullet]

Re: Keeping customers informed on thier builds.

that is a brilliant idea, and probably the best customer service i know of.

 

[AresSBR]

Re: Keeping customers informed on thier builds.

how do we get signed up?

great idea and thanks in advance.

 

[broke_again]

Re: Keeping customers informed on thier builds.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: tt350z</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: cluebat</div><div class="ubbcode-body">Sweet build, and I love the transparency throughout the build process. I was planning on having Mark true my action and rebarrel my rifle when the time came, but that M2008 is so dead sexy it has me wondering if I should just have him start over from the ground up! So nice! </div></div>

I was in the same boat as you. I was gonna have my 700 trued, rebarreled, etc. But I looked at the overall cost and it wasn't to far off of a M2008...

Here's my just built M2008 from Mark. Worst part is I don't return to the states till April... ARGHHHH...!!


The scope, suppressor and bipod aren't mine however. It'll be wearing a Vortex Razor 5-20x50, Atlas V8 with spigot but no can, yet...

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.Gordon</div><div class="ubbcode-body">Alvin, just a heads up....Your rifle is finished!!!

</div></div> </div></div>



Oh no, it is so hard being TDY to Guam during North Dakota's winter.

 

[tt350z]

Re: Keeping customers informed on thier builds.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: broke_again</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: tt350z</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: cluebat</div><div class="ubbcode-body">Sweet build, and I love the transparency throughout the build process. I was planning on having Mark true my action and rebarrel my rifle when the time came, but that M2008 is so dead sexy it has me wondering if I should just have him start over from the ground up! So nice! </div></div>

I was in the same boat as you. I was gonna have my 700 trued, rebarreled, etc. But I looked at the overall cost and it wasn't to far off of a M2008...

Here's my just built M2008 from Mark. Worst part is I don't return to the states till April... ARGHHHH...!!


The scope, suppressor and bipod aren't mine however. It'll be wearing a Vortex Razor 5-20x50, Atlas V8 with spigot but no can, yet...

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.Gordon</div><div class="ubbcode-body">Alvin, just a heads up....Your rifle is finished!!!

</div></div> </div></div>



Oh no, it is so hard being TDY to Guam during North Dakota's winter.

</div></div>


You might not know this, but I absolutely hate rain. Youve been here, you know what the rain is like, lol. Obviously rain was never an issue in Vegas, lol.

I'd rather work 8 hrs straight in the cold and snow than work in the rain anyday, lol. Remember once we hit -45F we're not allowed to work outside

. Plus i never got to fill my deer tag and i couldnt go pheasant hunting, lol.

 

[Mgordon]

Re: Keeping customers informed on thier builds.

Shooters, this was a program I had developed for my business. This was a prototype model that I am still working on. I'm going to have the system up and running again soon. Here is how it will work.

I will issue each customer their customer number.

The customer will log in and view their specific build page.

I will keep updates running on the site for each customer.



The problem is I will have to have time to log into another program and update that on top of emails, working 15-17 hour days, and trying to not get UN-engaged.

I will do my best to keep on top of this as well. Stand by for the next few days for more information. I'm working on integrating this program with my website.

Mark

 

[blakheaven]

Re: Keeping customers informed on thier builds.

I wish my old smith did this. Would have been real nice.

 

[greentimber]

Re: Keeping customers informed on thier builds.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.Gordon</div><div class="ubbcode-body">

The problem is I will have to have time to log into another program and update that on top of emails, working 15-17 hour days, and trying to not get UN-engaged.


Mark </div></div>


You need to raise your prices.

 

[GunKnowledge]

Re: Keeping customers informed on thier builds.

Pure customer service genius.