Mr. Little, its a steiner product<snip>they should handle the warranty
That would have been a fun fact to include on your website, or at least to have just stated outright when I first contacted Kosher Surplus over a month ago. Instead, you chose to show your whole ass to anyone with an internet connection by blatantly misrepresenting your relationship with the manufacturer. Say it with me now: "special arrangement, two-week turnaround." The sad fact of the matter is that you've chosen to hitch a ride on the goodwill created by the customer service performed by the vast majority of vendors in the industry with empty, feel-good words like "Returns will be handled on a case by case basis. Our goal is to assure every customer is satisfied and wants to order from us again." Not a lot of actionable intel there.
cowboy...
I've been called far worse by far better, but I honestly don't think you know what that word means. I actually know a real cowboy. Runs 1000-1500 head on an open range based on what the land will carry according to his best guess on how much rain he thinks he'll get in the year to come. Keeps to the old ways as best he can-his basic loadout is a horse, a dog, and some coyote medicine in the scabbard. He'll run a motor out of necessity, but probably not by choice. The man cuts quite a figure among the camo crowd at a hike & shoot match I see him at from time to time in his pressed Wranglers, pressed shirt and shitkickers. That's a cowboy, yessir. I barely rate carrying his tack.
I also have refused to exchange a product for another new one before. I stand behind my products but if I'm in a situation where I cannot exchange one I have to let the manufacture handle it.
Yes, I get it. I know how year-end inventory works at manufacturer, wholesale, and retail levels. I'm also confident that you are up-front and honest about what you can and will do when things go pear-shaped. It's patently absurd for a merchant who claims to have moved 2K units recently to claim that his hands are tied, and it's pathetic that they would start flinging poo at an industry peer in a vain attempt to draw attention away from their own conduct.
I'm going to offer Kosher Surplus a Pro Tip, once again free of charge. Finally getting around to clearly articulating your return policy 50 posts or so deep into a thread (one that you had previously claimed to be done with btw.) isn't good business, not that I give a damn about your business. I came to this thread in its infancy looking for some intel in hopes of making an informed decision to trade with Kosher Surplus. The information it contained was incomplete based on my subsequent experience. I honestly don't care where people spend their money, but at least the next person who comes here for the same reason will do business with Kosher Surplus with their eyes wide open. At the end of the day the laser is trivial; the lie is not.
I'm going to do a demonstration now on how a person actually makes their last post in a thread that has exceeded a reasonable signal to noise ratio. Have at it MemeLords; the floor is yours.