Leica Customer Service

[Trigger Monkey]

Has anyone dealt with Leica's customer service in the recent past when getting an item repaired? I recently picked up a new Sig LRF and seeing as my 12 year old Leica CRF 1200 has seen better days I contacted Leica Sport Optics in NJ to see if I could fix the scratched objective lens and replace a missing bezel ring at the back. I was told to send it in and they'd look at it and I guess my question is were they prompt in getting your item back to you or did they give you the run around on pricing and lead times?

The thing still works like a champ so I'd like to have it refurbished a little so I can keep it around as a back up.

Thanks in advance.

 

[tba]

I sent a 1600 range finder in about 2 years ago and they sent me a new one, promptly with no issues.

 

[Ankeny]

I had my Leica 8X42 LRF binos refurbished two years ago. Service was good and I received them back close to their estimated repair time.

 

[Stooxie]

Recently had a Magnus i scope repaired under warranty. Came back in about 12 weeks in great shape. CS was very responsive as well.

-Stooxie

 

[Trigger Monkey]

Thanks for the replies, I feel a little more at ease about sending the CRF back to get refurbed.

 

[bburnham]

2 years ago I sent in a pair of Leica Trinovid 10x40s. I bought them new 30 years ago. Used them hard and they looked it. Had them back in month or so, looking like new. I was very pleased with very reasonable price and quality of work. I would not hesitate to use them in the future.