A few weeks ago I received a service call for an A/C unit that was not cooling. I usually try to locate where the equipment is as I arrive. That way I don't have to ask the home owners. On this house I could only see the front and driveway side of the house as I arrived so I assumed it was either in the back or the side that I couldn't see when I got there.
I made contact with the owners and asked about the problem. They stated that when they turn the thermostat to cooling and lower the temperature that the fan comes on but cold air doesn't come out of the vents. They then showed me the thermostat and I had them set it as they normally do. This is something that I do because it's not rare to find out that some people actually don't know how to operate a thermostat. The owner set up the thermostat correctly so I told them that I was going to get my tools from the truck and check the outside unit. I went to the truck and grabbed my tools and proceeded to the back of the house. Hmmm, no condensing unit. Must be on the side I couldn't see as I arrived. So I walk around to that side and nothing. Maybe it's behind the bushes in the front. Nope. Did I miss it on the driveway side? Nope. Hmmm? Maybe it's a water source and located inside? So I go and ask the owner if I can see the equipment in the basement. They showed me the door to the basement and I went to find just a gas furnace with no evaporator coil. So I asked the owner who had installed the thermostat. They responded that they had. I asked them why and they stated because there was no way to turn the air conditioning on with the old thermostat. Ummm, you don't have air conditioning equipment to turn on.
So, what stories do you have?
I made contact with the owners and asked about the problem. They stated that when they turn the thermostat to cooling and lower the temperature that the fan comes on but cold air doesn't come out of the vents. They then showed me the thermostat and I had them set it as they normally do. This is something that I do because it's not rare to find out that some people actually don't know how to operate a thermostat. The owner set up the thermostat correctly so I told them that I was going to get my tools from the truck and check the outside unit. I went to the truck and grabbed my tools and proceeded to the back of the house. Hmmm, no condensing unit. Must be on the side I couldn't see as I arrived. So I walk around to that side and nothing. Maybe it's behind the bushes in the front. Nope. Did I miss it on the driveway side? Nope. Hmmm? Maybe it's a water source and located inside? So I go and ask the owner if I can see the equipment in the basement. They showed me the door to the basement and I went to find just a gas furnace with no evaporator coil. So I asked the owner who had installed the thermostat. They responded that they had. I asked them why and they stated because there was no way to turn the air conditioning on with the old thermostat. Ummm, you don't have air conditioning equipment to turn on.
So, what stories do you have?