Much as I like both of my Manners stocks, I think I might be done with them in terms of buying anything new. The latest incident... I bought a PRS-TCS last year, but didn't get it with the Sikes Clutch rail installed at the time. A couple months ago, I decided to move forward with it, and tried to place an order for the kit (knob and the rail - not an item sold in their online store - you have to contact them directly for the kit). They didn't have black knobs in stock, only orange, and couldn't take a back order. I was told to follow up when the online store showed black knobs in stock.
Six weeks later, black knobs back in stock. I follow up on my email to the Sales department, and I'm told "great, call us to place an order". Got no response to my voice mail, or two followup emails. Finally called again and got someone on the phone, and placed the order.
Clutch kit arrives. 4 of the 11 holes on the rail are undersize - the Clutch knob won't fit in them. The knob fits perfectly in all the GrovTec and MagPul QDs I have on my rifles, so it would seem the rail is at fault. Call Manners and explain the situation. Am told by the rep that he'll send a note somewhere, and his hope is that I'll receive a rail and a return label for the first rail.
I receive a package from Manners today. It does indeed include a return label, but has a knob... not the rail. And to make matters worse, this knob's pin is larger in size. It doesn't fit in any holes in the rail, and is very tight in all my other QDs.
This isn't the first interaction like this that I've had. I sent my T4A to them for installation of an Ingenuity rail. I was told it would take about a month. 6 weeks after the stock arrived, having received no word from them, I called, and found out that the work had been finished for a month or so, and the stock was waiting on someone to call me to find out if I wanted the newly inlaid carbon fiber in the barrel channel to be painted the color of the stock or not.
My PRS-TCS order was mostly smooth, but I was shipped the wrong rail weights on the first go-around.
So, now on Monday I get to see if Manners can get a Clutch kit right on the third attempt
Six weeks later, black knobs back in stock. I follow up on my email to the Sales department, and I'm told "great, call us to place an order". Got no response to my voice mail, or two followup emails. Finally called again and got someone on the phone, and placed the order.
Clutch kit arrives. 4 of the 11 holes on the rail are undersize - the Clutch knob won't fit in them. The knob fits perfectly in all the GrovTec and MagPul QDs I have on my rifles, so it would seem the rail is at fault. Call Manners and explain the situation. Am told by the rep that he'll send a note somewhere, and his hope is that I'll receive a rail and a return label for the first rail.
I receive a package from Manners today. It does indeed include a return label, but has a knob... not the rail. And to make matters worse, this knob's pin is larger in size. It doesn't fit in any holes in the rail, and is very tight in all my other QDs.
This isn't the first interaction like this that I've had. I sent my T4A to them for installation of an Ingenuity rail. I was told it would take about a month. 6 weeks after the stock arrived, having received no word from them, I called, and found out that the work had been finished for a month or so, and the stock was waiting on someone to call me to find out if I wanted the newly inlaid carbon fiber in the barrel channel to be painted the color of the stock or not.
My PRS-TCS order was mostly smooth, but I was shipped the wrong rail weights on the first go-around.
So, now on Monday I get to see if Manners can get a Clutch kit right on the third attempt
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