This is where you lost any potential support from me, before I even finished reading your post.Nope! Called em up and was rather curtly told I have to do it through email, like I was bothering the guy to ask a question
If you cannot understand why any/every change to an order needs to be documented, in writing- then you're not a rational thinker.
McGowen is my primary source of mid-tier barrels, and Dan's a straight-shooter. Given how busy they (and every other barrel maker) are, he understandably doesn't have time to chit-chat. Don't misconstrue being short and to the point, with being rude.
Sometimes there's unexplained issues with emails not getting through, I've had it on rare occasion with a customer. Using an alternate email address usually resolves the problem.