Are you all thinking it's the buttpad spacer, the wrench, or both? The buttpad spacer is aluminum, but does have sharp edges and could certainly do some damage. Thankfully, mine was bubble wrapped (rather thin but seemed to work)and trapped between the front of the buttstock and the box wall. The T Wrench is what did a little damage to mine. Thankfully, the cerakote was untouched, but the buttpad base, where it had lain on the T-wrench had a few dings.
The chassis body is so nicely swaddled in custom cut ethofoam that it's a shame the buttstock wasn't treated as well.
@MDT_OFFICIAL a couple easy packaging suggestions:
1. Install the buttpad spacer. There's room in the box and the picture on the front even shows it that way. Most people may not run it that way, but I bet they'd rather loosen a few screws and have to remove it, rather than deal with cerakote damage.
2: It's nice that you include a wrench, but either ship it separately (maybe it could be bubble wrapped and fit inside the omnibus box, but outside/trapped between the individual boxes... or better yet, keep it in the buttstock box, but throw a thin sheet of ethofoam (like the lid of the chassis base) on top, and then put the buttstock (with buttpad spacer installed!) on top of that.
That should stop your damage issues (a little MDT swag for my ideas wouldn't go amiss
)
Thanks for listening and I hope you can get this addressed quickly as it is an amazing product...it just should arrive looking as amazing as it left your shop!