Well, I went into this with an open mind and here are the facts. Form your own opinions.
1. I certified 2 suppressors last year one day apart. Same suppressors, and all of the info was identical, but when one of them was approved on the third day of this Feburary, and the other was declined because they messed up something on my form, so I'm back to the back of the bus for probably another year+ at this point.
2. The suppressor approved on Feb 3rd is still not shipped. That's 25 days ago. It has been showing the 7 day wait period for notifying local law enforcement since about the 7th. I called on Monday Feb 20th and nobody answered, so I left a message on their machine, and then immediately followed that up with an email. On Thursday February 23rd I still hadn't received any type of response, so I called again and left another message and an additional email. Later that day they sent me an auto generated link to leave them internal feedback. I gave them the business in the review, with lengthy explanation, and then checked the box marked "would you like to be contacted about this", um, yep. Well, yesterday was Monday the 27th, 24 days since approval and they haven't called or sent me a single email, so I called again and got a warm body. I asked him what the problem was, and he told me that the letter they sent to local law enforcement may or may not have gotten there, he couldn't tell. I told him about my frustrations, and that I couldn't even get anyone to call me back. He assured me that he would determine what the problem was and would call me back the same day...... surprised right.... never happened. Now it's Tuesday afternoon, 25 days since approval and it's still sitting in their warehouse, and they have still never returned a single phone call or email.
You guys do whatever you want, but as for me and mine, silencer central will no longer be a consideration for any purchases. Some of the most pathetic customer service I've ever seen.
1. I certified 2 suppressors last year one day apart. Same suppressors, and all of the info was identical, but when one of them was approved on the third day of this Feburary, and the other was declined because they messed up something on my form, so I'm back to the back of the bus for probably another year+ at this point.
2. The suppressor approved on Feb 3rd is still not shipped. That's 25 days ago. It has been showing the 7 day wait period for notifying local law enforcement since about the 7th. I called on Monday Feb 20th and nobody answered, so I left a message on their machine, and then immediately followed that up with an email. On Thursday February 23rd I still hadn't received any type of response, so I called again and left another message and an additional email. Later that day they sent me an auto generated link to leave them internal feedback. I gave them the business in the review, with lengthy explanation, and then checked the box marked "would you like to be contacted about this", um, yep. Well, yesterday was Monday the 27th, 24 days since approval and they haven't called or sent me a single email, so I called again and got a warm body. I asked him what the problem was, and he told me that the letter they sent to local law enforcement may or may not have gotten there, he couldn't tell. I told him about my frustrations, and that I couldn't even get anyone to call me back. He assured me that he would determine what the problem was and would call me back the same day...... surprised right.... never happened. Now it's Tuesday afternoon, 25 days since approval and it's still sitting in their warehouse, and they have still never returned a single phone call or email.
You guys do whatever you want, but as for me and mine, silencer central will no longer be a consideration for any purchases. Some of the most pathetic customer service I've ever seen.
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