I admitted that I ruined the finish, even though the company that makes the cleaner I was using changed their chemical compound without telling anyone, so the new batch had burnishing compound in it. The old stuff did not. That's why it never caused a problem in the past, but the one time I used the new liquid, it ate the nitride off. So, yeah, I guess you could say it's my fault, even though I really should only take 50% of the blame. But we'll roll with that.
And yeah, when I was promised a certain turn-around time, and then it went about 6 times longer than it was supposed until until Todd got on them do it, and then they didn't even do a good job on it, and instead of blasting the old finish off like you're supposed to, they just layered that shit up and caked it on, and didn't even even clean the baffles, and sent back a dirty ass can. That's lazy shit. If they didn't want to clean them, the least they could have done was toss some new clean baffles in there. It takes what, 30 seconds to reassemble the stack? It was just laziness and shitty outcome. So yeah, I have every right to be upset with my experience with KGM's customer service. Prior to that, I never really had a bad thing to say about them, as all 4 of my KGM built DA cans have been just fine.