Re: Noveske Switchblock
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">So you're upset not because they failed to repair it quickly, not because they failed to communicate, and not because the quality is poor... but because they didn't compensate you for delays?
Go ask those who waited for over 8 months for the new LaRue only to be told there is still no eta on when they'll even get it... </div></div>
Broker, I am not upset that they repaired it quickly. i am upset that after the build went over schedule i never once got a phone call or email even explaining or offering any anticipated new delivery date. I am sure the rifle is quality, even though I have barely got to shoot it. And yes I feel that a company who goes over build time and then still does not deliver a completed rifle the first time should compensate the buyer. I did not order a Larue that was not in production yet, I ordered a rifle with a 2-4 month build that had been in production for some time.
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Dude... You need to think about this. If everytime there was a delay they took only 5 minutes to call each customer, and let's say there were only 100 people waiting. That's literally a full 8 hour day of just calling people for someone in the shop. And that doesn't take into account people who don't answer and call back into the shop, or people that have questions when you do call and create a much longer than 5 minute conversation. Also, the LaRue was the comparison to a normal market. GAP posted several times on this site why there was a delay and that it was do to suppliers. They didn't ignore you and the 2-4 month build time was an estimate, never a guarantee. I'm probably one of the LOUDEST advocates here for customer service, and had they not communicated, not repaired it, or even made you pay to return it I would have agreed 100%... But you're not complaining about that. You're whining that you feel you're entitled to some sort of compensation which is saying you want money to make it right. Does that mean they should pay everyone who was delayed in receiving? How much? $100? $1000? Do you get what I'm saying? And before you think I don't understand... I had one of the first and few where GAP had a bad reamer they were unaware of and after $40 in ammo it was discovered and I also had to send mine back in where upon they turned it around the next day. That was compensation enough for me because most companies don't turn around repairs in a day, more like 4-6 weeks. You need to look at the whole picture.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">
John, I asked myself that same question before posting this. As far as the supplier issue goes, a simple phone call, or email even as soon as GAP knew that rifles around my expected delivery date would have been delayed would have set me at ease at that point. Just knowing and expecting that the rifle would be greatly delayed as soon as GAP knew would have been nice. The information come out on here before I as a customer with an order knew.<span style="font-weight: bold"> I knew some part was not there that was needed, but never got any explanation until I saw info about it on this site. </span>
My problem got worse when what I waited 8 months for, didnt work.
I see so many positives on here about GAP, thats a main reason why I bought from them, the excellent reviews. We all make mistakes, IMO it is what we do to <span style="font-weight: bold">fix them</span> <span style="color: #FF0000">(did they not fix it?)</span> that sets us apart. </div></div>
So, you knew about the missing part from the supplier but wanted a more detailed explanation? And when they missed their first estimated timeline with no idea when the next supplier shipment would be in would you have felt better if they gave you another 6 month deadline? George even went so far as looking and asking others in an attempt to find what was needed so he could fill the orders. I don't know you personally... but you're coming off as one of those people that can't be placated unless your paid. I HIGHLY believe in customer service, but if I ever had to pay someone not because they were treated rudely or because they didn't get what they paid for but simply because it took longer than expected for something uncontrollable... well, let's just say I would have offered to take the rifle back off your hands and refund your money.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jon Lester</div><div class="ubbcode-body">Not that you do or dont have a gripe but the delays were posted all over this site and to anyone who bothered to even try to talk with anyone at GAP about a 10.</div></div>
He doesn't have a gripe Jon. He feels entitled and simply wants money since it took longer than expected and the gas block wasn't tuned properly. Apparently a warranty isn't good enough unless it's followed up with a payment for his time.