I am new to this sub group but have recently dealt with Desert Tech, specifically Abir Levy in their warranty department. I had recently picked up a DT SRS A1 in trade for a Ruger Precision and about $1500 in misc gun parts. It had a broken trigger, a horrible paint job, and a few other broken parts that Abir notified me about along with it being extremely dirty within its chassis from paint prep from its previous paint job. It specifically states on their website page under warranty information that the rifle must be sent in cleaned or a $50 charge will be assessed. I knew this but didn't want to take apart it's chassis and possibly break more shit. Admittedly I didn't know much about Desert Tech or the SRS but I wanted a bigger caliber rifle.
So here's where it gets worth telling, and sorry for it being a story, but this company is pretty amazing!
While I was doing my homework and researching this trade, I read an article about Desert Tech where they refused a Pakistani Army Deal for the possibility of their rifles ending up in the wrong hands and being used against American Service members. I personally thought that was very righteous and I like that. Yada yada yada, I am sure you guys have heard all this before and I apologize but I haven't had the chance to read all 300+ pages of this thread but it seems you fellas approve of the SRS.
So I decided to call the company because now I was interested after perusing the website and reading about their Lifetime Warranty. So I called in and spoke to a gentleman named Leland. This was lasted last month (AUG23). We spent 5-10min discussing the company, the rifle, and the future and I knew I was in and taking the deal. So I sweetened it up so the offering party would jump on the deal, even though the gun condition was shit and the paint job sucked, because Desert Tech said they had my back.
So back to the warranty, I secured the deal and filed a warranty claim. I was contacted by Abir Levy in the Warranty Department for Desert Tech. He listened to my issues and sent me an RMA. He answered all emails along the way very promptly and this was the best method of comms has calls where met with the answering machine. Once he got the rifle I had it back in one week, and this was the best part, how that week went. This abomination is what I sent him.
And this is what I got back.
Here it is at the shop yesterday when I took it back to show them how freaking Outstanding Desert Tech is!
All they charged me was $100 and it was for the stripping and refinishing of my gun, to get it back to its original state, which I had asked them to do! Abir made me feel like Desert Tech family the whole way and even sent me a nice Desert Tech hat. The cleaning, parts, repair, and new parts to get me back to 100% were all on the house and they ship fast.
Desert Tech definitely earned my business. Okay I will STFU and get to reading the 300+ pages. Take care.
ETA... Abir also chucked those hideously painted 1913 rails out and sent me some new ones, gratis... Amazing experience!