Re: Optics Planet.....
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Optics Planet</div><div class="ubbcode-body">Ouch!
We don't actually have in-stock/out of stock tags for products on our website because our website is built on a stone age platform. We're willing to admit that it stinks. Don't think for a second it makes us happy to have to send out of stock emails to customers, because we still have cancellations to deal with, and worse, unhappy customers.
We're working on it. We're working on upgrading our web platform, but with 500,000 products and over a million pages, it's taking longer than we'd like. And every consultant has a great idea of how we can tackle the problem until they get here and understand what they are dealing with. So we're working on it internally. On the web side, we'll eventually have a brand new redesigned site with better indication of in-stock/out-of-stock and even more important, estimated time to ship. On the offline side, we've already made a lot of changes to how we stock and manage inventory in order to ensure more orders go out within 48 hours. We recently added about another 30,000 sq. feet of warehouse space, and we're looking to get more. If any of you have a great deal on warehouse space in the Chicago area, send me a PM
At the same time, we understand that promises for the future don't alleviate frustrations suffered today and in the past. As mentioned in this thread, you can always call or use live chat to check stock status of an item before you order it - we're not trying to hide whether something is in or out of stock, we're just limited by our website. As far as Amazon or any other place we sell, I'll bring it to the attention of the manager that handles all that. I know those sites only update every 24 hours, but it should be extremely rare that something is listed on those sites and is out of stock.
If there's anything specifically we can help with, doesn't hesitate to shoot us a PM. We'll do what we can, or at least point you in the right direction to get your problem taken care of.
Also, maybe we should re-write our out of stock email to be a little more informative. Would that actually help?
Alessandro M. </div></div>
Thank you for a response, to be quite honest I really didn't expect one on here. I was just venting my frustrations about having to wait a little longer to finish my build. Yeah, they definitely dropped the ball on Amazon.com because just yesterday or the day before it was showing on there that you had nine in stock...