Re: POF Horrible Customer Service!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: frankythefly</div><div class="ubbcode-body">I can't believe I wasted my time reading this...
One thing I have learned in firearm business is that if you want good stuff you are going to have to wait.....a long time. Barrels can take 6months to a year, scopes can take longer, etc.. The communication between the factory floor and the office of these companies can be pretty poor but both are typically understaffed and working to the limits. Cut these guys some slack, if you called them at 4 weeks and they didn't have it just cancel the order and buy from somewhere else if you want to. Things change on a daily basis from machines going down to getting a bad shipment of supplies, to finding out the CNC machine has been cutting everything off incorrectly..etc. This is a specialized industry this isn't McDonalds where you order some shit and one second later it is crapped out.</div></div>
The Firearms industry also has the problem of so many businesses start as a machinist or an engineer or something does a few things as a hobby.
And then that rolls a ball that ends up being a full time gig.
And then a shop.
And then a shop full of employees.
Except the business planning really wasnt done anywhere along the way so they find themselves snowed under with 5 machine guys and they are still the inventer, lead machinist, QC lead, sales man, web maintainer, accountant, and 10 other roles.
It takes time and frankly pain for both the customers and for the business to make that transition.
Further, some businesses try to keep overhead low by cutting on the communication side of things. Its sad and its something I have commented on several times but its also a problem that I have come to believe is really not the shop's fault.
There really is not much in the way of kindergarten-easy-for-dummies-and-doesnt-require-hardly-any-time software out there to help get those updates from the workflow and into the hands of the customer.
So every shop has to figure it out for themselves and its not just go out and buy a $100 box of whatever and call it good. I am now working on just such as solution for two different firearms industry businesses and that has given me a very different perspective and appreciation for the challenges that POF, Surgeon, or Joe Blow's Gunsmithing Shop on the corner face.
