To be open, I will happily share all emails for this issue. I tried to work with UNV on this as I hat bashing companies online unless they are not trying to help.
Well I bought the Ultimate Night Vision (UNV) battery kit for my IR Patrol. Their website touts it ad the best battery pack for it. They show pictures of it on a helmet and by itself on their website. Well I get it and when I put it on my helmet the cable is too short (~2") for the battery pack to go on the back of my helmet. My helmet is a standard military ballistic helmet, nothing special.
I email them and they explain the kit was designed for a rifle, not for a helmet
"Sorry to hear about that xxxx, we design these so they can be used on rifles."
I respond
"If they were designed for rifles, I find the picture on your website showing them on a helmet, not a rifle misleading. "
On their website there were 4 pictures, one on a helmet, one showing what is included and 2 showing the battery pack with an IR Patrol/hunter. No where is there a picture with a rifle mount.
Then they make me the generous offer of paying $49 for a longer cable so I can do what the product was supposed to do on their website. No where on their website do the mention that it only works with certain helmets or battery holders or that the cable was not designed for helmets. Feels like a bait and switch.
"If you use the pouch that came with the kit you can position the battery better. It wasn't designed for the pouch you have/ If you like I can make you a custom cable for $49. Just let me know. "
The pouch they refer to is a molle pouch, I have never seen a helmet with molle attachments. No way I can use it on my helmet. so to use it I have to pay for a longer cable. The sad part is it is a well made unit, but useless to me.
Well I bought the Ultimate Night Vision (UNV) battery kit for my IR Patrol. Their website touts it ad the best battery pack for it. They show pictures of it on a helmet and by itself on their website. Well I get it and when I put it on my helmet the cable is too short (~2") for the battery pack to go on the back of my helmet. My helmet is a standard military ballistic helmet, nothing special.
I email them and they explain the kit was designed for a rifle, not for a helmet
"Sorry to hear about that xxxx, we design these so they can be used on rifles."
I respond
"If they were designed for rifles, I find the picture on your website showing them on a helmet, not a rifle misleading. "
On their website there were 4 pictures, one on a helmet, one showing what is included and 2 showing the battery pack with an IR Patrol/hunter. No where is there a picture with a rifle mount.
Then they make me the generous offer of paying $49 for a longer cable so I can do what the product was supposed to do on their website. No where on their website do the mention that it only works with certain helmets or battery holders or that the cable was not designed for helmets. Feels like a bait and switch.
"If you use the pouch that came with the kit you can position the battery better. It wasn't designed for the pouch you have/ If you like I can make you a custom cable for $49. Just let me know. "
The pouch they refer to is a molle pouch, I have never seen a helmet with molle attachments. No way I can use it on my helmet. so to use it I have to pay for a longer cable. The sad part is it is a well made unit, but useless to me.