I bought a hamburger press recently. I didn't use it for a couple of months. When I did, I found that it created hamburger wedges, not flat patties.
I gave a bad review and the seller contacted me and said they will send a call tag for me to return it. The also stated they would send one that was checked and working correctly.
I asked them to send me the new one and I would use the packaging to send them back the defective unit. I went back and forth a couple of times and at one point they said they would send me a replacement when they received more. I told them to send me one when it came in and I would send back the defective one when I received the replacement. Their reply... that's against our policy.
This ain't my first rodeo, so it's out to the shop to modify the one I have to press flat.
I trusted them to send me a working machine, and they didn't. Now they don't trust me to send back the defective merchandise? 'F YOU. The bad review stands.