Re: "Posers" in night vision
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Slapchop</div><div class="ubbcode-body">I don't have much of a dog in this fight, but I will say this. I placed an order sometime last year. In the grand scheme of things it wasn't anything major to the guys at TNVC but it was something I needed for a project I had going on.
The order got screwed up and arrived incomplete. Mistakes happen. I PM'd Victor TNVC ( a hide member and company rep ) and he couldn't apologize enough and he was prompt in making things right even though this took place during the middle of SHOT Show. Even threw in a little extras for my troubles.
Customer service goes a long way into making and keeping a life long clientele. What a vendor does AFTER the sale is what counts the most. I'm not sure of the numbers but between Mil and LE sales, I'm sure that TNVC doesn't even NEED to give civilians the time of day. The fact that they took the time to square away the little guy speaks volumes about their business ethic.
Not trashing this other vendor as I know nothing about him but TNVC is aces and my go to place should the need arise for night vision gear. </div></div>
I remember this and want to tell you thank personally for the patience on that snafu along with your very kind words above. We here at TNVC don't care if your order is $1.00 or 10K, we treat everyone the same no matter who you are. We value EVERYONE.
To all, thank you for your support in 2012 and we will again attempt to earn your business in 2013. Also, from our entire staff here at TNVC, we wish you all a Merry Christmas and a Happy New Year to you and your loved ones!
With that, I will leave you all with this poser pic!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Slapchop</div><div class="ubbcode-body">I don't have much of a dog in this fight, but I will say this. I placed an order sometime last year. In the grand scheme of things it wasn't anything major to the guys at TNVC but it was something I needed for a project I had going on.
The order got screwed up and arrived incomplete. Mistakes happen. I PM'd Victor TNVC ( a hide member and company rep ) and he couldn't apologize enough and he was prompt in making things right even though this took place during the middle of SHOT Show. Even threw in a little extras for my troubles.
Customer service goes a long way into making and keeping a life long clientele. What a vendor does AFTER the sale is what counts the most. I'm not sure of the numbers but between Mil and LE sales, I'm sure that TNVC doesn't even NEED to give civilians the time of day. The fact that they took the time to square away the little guy speaks volumes about their business ethic.
Not trashing this other vendor as I know nothing about him but TNVC is aces and my go to place should the need arise for night vision gear. </div></div>
I remember this and want to tell you thank personally for the patience on that snafu along with your very kind words above. We here at TNVC don't care if your order is $1.00 or 10K, we treat everyone the same no matter who you are. We value EVERYONE.
To all, thank you for your support in 2012 and we will again attempt to earn your business in 2013. Also, from our entire staff here at TNVC, we wish you all a Merry Christmas and a Happy New Year to you and your loved ones!
With that, I will leave you all with this poser pic!