Rainier Arms

Sprayed99

Sprayed99

WJK 4-9-18
Full Member
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    • Jan 9, 2012
    2,078
    998
    DFW TX
    #1
    This is not a bashing thread at all.


    Let me elaborate. I understand that shit has hit the fan in the AR world. That being said I placed orders with 5 places for parts all on the same day. All but Rainers have shipped which just means they are busy. All items I purchased at Rainier showed in stock when ordered. I emailed them asking about a rough idea on shipping ad they said 5-7 days... fine no problem they are busy... So I asked if I could be assured that my items I ordered would in fact be all shipped. Their response was they couldn't tell me as they are busy. Okay fine. Then they followed up by saying something about their website oversold items and I was welcome to cancel my order... WTF does that mean? I just wanted to know what I would be getting and what I wouldn't so I could look elsewhere. In the meantime my card says its been charged.


    The last email I sent was me asking them to call me with what wouldnt be shipped so we could see if they had something in stock that would work. I now get an auto response that tells me that they are backed up on emails.... Just not the best feeling having money sitting out there and I dont want to order multiples of stuff from different places just to have multiples of stuff I dont need.

    Sorry for the rant I just want some re-assurance from previous RA customers that they will in fact take care of me.

    Thanks
     
    #3
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: CASDB</div><div class="ubbcode-body">They are beyond good to go in my experiences with them. </div></div>

    Same here. They will also answer questions in a timely and professional manner.
     
    #5
    Re: Rainier Arms

    My guess would be the heavy volume of traffic that came out of no where took them by surprise. They don't seem to be a very large outfit, so that could factor in. I'd just call again on Wednesday and press the issue again, it's your money.

    To address your concern about being left in the wind, I'd highly doubt that from Rainier Arms.
     
    #6
    Re: Rainier Arms

    I placed an order with them as well. Was listed as in stock when I placed my order. Has been 7 days and it still has not shipped states pending....got a feeling I am not gonna get the stuff any time soon
     
    #7
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: stel</div><div class="ubbcode-body">I placed an order with them as well. Was listed as in stock when I placed my order. Has been 7 days and it still has not shipped states pending....got a feeling I am not gonna get the stuff any time soon
    </div></div>

    Do any of your items so out of stock now?
     
    #8
    Re: Rainier Arms

    My order for a POF lower shipped after a week. Rainier has some of the best customer service I have ever seen. I am sure they are doing the best they can.

    -Steve
     
    #9
    Re: Rainier Arms

    Guys, we have the same issue. Its going to take 2 people, 3 days just to enter all of the orders into our system.

    Rainier does their automatically and i spoke to John on Friday. They are a bit overwhelmed as is everyone right now..When a order is placed the website pulls one from the inventory and attaches that item to your order. Basically what happened is so many order came in so fast the system couldn't keep up.
     
    #11
    Re: Rainier Arms

    hopefully my order made it through. I got a usps shipping notification but the item shows out of stock now. and who knows when another maten receiver set will be available. ill just keep waiting i guess....
     
    #12
    Re: Rainier Arms

    I'm looking for the same thing Sauce a Maten or other high quality 308 receiver set (Seekins depending on how close they are to completion).
    I have ordered numerous times from Rainier Arms and have nothing but great things to say about them... always great service from the Rainier crew.

    TM
     
    #13
    Re: Rainier Arms

    Little update. I emailed them in a PDF with a lot of my order cancelled. Bought all the same items on Joe Bobs for about 30 bucks cheaper and they emailed me today telling me my order will be fulfilled and sent out tomorrow for Friday delivery. Talk about fast.

    Hopefully I can get through to Rainier tomorrow for the last 4 items I need from them that I have on order.
     
    #14
    Re: Rainier Arms

    I just got an email on Monday for an order I place on Thursday that my items are ready for pick-up. Fact is their overwhelmed and I believe there's a limit on how much they can ship per day. They're storefront is literally the size of a garage with a wall of firearms that can be handled by the customers, so they have to dedicate employees when it's a zoo like that to stay up front and watch the merchandise.
     
    #15
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">I just got an email on Monday for an order I place on Thursday that my items are ready for pick-up. Fact is their overwhelmed and I believe there's a limit on how much they can ship per day. They're storefront is literally the size of a garage with a wall of firearms that can be handled by the customers, so they have to dedicate employees when it's a zoo like that to stay up front and watch the merchandise. </div></div>

    Yeah I understand being busy.. and I'm glad to see smaller shops cashing in because they keep their prices fair. The only thing I'm looking for is a simply yes or no on a few items. The order changes I sent in all show in stock so I'm assuming I won't have an issue.
     
    #16
    Re: Rainier Arms

    I ordered a Mega upper/lower receiver set the day of the shooting so I was a little ahead of the rush. However, I called and they told me if I could add it to my cart then it was definitely in stock. My FFL received it in less than a week.
     
    #18
    Re: Rainier Arms

    Ordered from them a few days ago...nothing yet. Also ordered from PSA 2 weeks ago and nothing yet....I'm patient though so I'll give it some more time. I've purchased from rainer multiple times they are good to go. Right now is a crazy time in the firearm industry so be patient.
     
    #21
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sebben</div><div class="ubbcode-body">RA is awesome. Just had a conversation about their new upcoming BCGs on their FB at 2AM EST. LOL </div></div>

    Must be nice I can't get any communication with then in the last 3-4 days. Tried email, phone, hell I have even tried fax...
     
    #22
    Re: Rainier Arms

    Given all the madness lately I would think a little patience and understanding on our part is in order. Especially with our best and proven vendors. They are not intentionally slighting anyone.
     
    #23
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Layton</div><div class="ubbcode-body">Given all the madness lately I would think a little patience and understanding on our part is in order. Especially with our best and proven vendors. They are not intentionally slighting anyone. </div></div>

    When you see others orders being filled and communication with other customers it is discouraging. This is what I'm getting at... Say what you would like... Bottom line their customer service as of now has been poor. If you get slammed busy you employ help.
     
    #24
    Re: Rainier Arms

    Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point.
     
    #25
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chainring</div><div class="ubbcode-body">Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point. </div></div>


    Unreasonable to have someone answer a damn phone? Or an email? Ha a trained monkey can do that.
     
    #26
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chainring</div><div class="ubbcode-body">Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point. </div></div>


    Unreasonable to have someone answer a damn phone? Or an email? Ha a trained monkey can do that. </div></div>

    Because people buying AR's in a rush NEVER ask stupid questions that new people would have no clue how to answer.

    And then they could fire all these new people in a week when they run out of product to sell and/or the hysteria dies down.
     
    #27
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chainring</div><div class="ubbcode-body">Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point. </div></div>


    Unreasonable to have someone answer a damn phone? Or an email? Ha a trained monkey can do that. </div></div>

    Because people buying AR's in a rush NEVER ask stupid questions that new people would have no clue how to answer.

    And then they could fire all these new people in a week when they run out of product to sell and/or the hysteria dies down. </div></div>

    Yup they could, kinda the same thing as a holiday temp position.
     
    #28
    Re: Rainier Arms

    So basically because everyone is running on stuff and you're trying to get in on it also they should bend over backwards to take care of your lack of planning prior to the madness?

    makes 100% sense to me....

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chainring</div><div class="ubbcode-body">Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point. </div></div>


    Unreasonable to have someone answer a damn phone? Or an email? Ha a trained monkey can do that. </div></div>

    Because people buying AR's in a rush NEVER ask stupid questions that new people would have no clue how to answer.

    And then they could fire all these new people in a week when they run out of product to sell and/or the hysteria dies down. </div></div>

    Yup they could, kinda the same thing as a holiday temp position.

    </div></div>
     
    #29
    Re: Rainier Arms


    I ordered my shit over a week ago.... All I want is communication that my order change has been excepted and what they actually have in stock... I don't think I'm being unreasonable at all.

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chakup</div><div class="ubbcode-body">So basically because everyone is running on stuff and you're trying to get in on it also they should bend over backwards to take care of your lack of planning prior to the madness?

    makes 100% sense to me....</div></div>
     
    #30
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body">
    I ordered my shit over a week ago.... All I want is communication that my order change has been excepted and what they actually have in stock... I don't think I'm being unreasonable at all.

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chakup</div><div class="ubbcode-body">So basically because everyone is running on stuff and you're trying to get in on it also they should bend over backwards to take care of your lack of planning prior to the madness?

    makes 100% sense to me....</div></div> </div></div>

    All major distributors are on a 6 to 10 day delay for orders and shipping. The volume of orders is unprecedented. Give it some time and patients.
     
    #31
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chainring</div><div class="ubbcode-body">Kinda unreasonable to expect them to source, hire, train and turn loose new employees to do work in an effective manner in one week. They are busy. You didn't see this coming, along with apparently about 80% of other gun fans. Patience is all you've got at this point. </div></div>


    Unreasonable to have someone answer a damn phone? Or an email? Ha a trained monkey can do that. </div></div>

    Because people buying AR's in a rush NEVER ask stupid questions that new people would have no clue how to answer.

    And then they could fire all these new people in a week when they run out of product to sell and/or the hysteria dies down. </div></div>

    Yup they could, kinda the same thing as a holiday temp position.

    </div></div>

    Yeah because when ALL of your employees are busy it's easy to hire and train a new guy in less than a day and then thrust them in front of customers with little to no experience and hope they don't make a chaotic situation even worse. I mean it's not like they're handling firearms...

    And what kind of dick hires someone for a couple weeks just to let them go right after? Do you really think a qualified applicant is going to want a 3-4 week job? And phone systems aren't as simple as just picking up the phone, nor are email systems as simply as clicking reply. Someone has to set them up in the system, train them on the POS system and the inventory systems, and then IT has to be tasked in order to create system login's for the user, etc. A LOT of time and money for "holiday" help to accommodate an unexpected and highly unusual rush.
     
    #32
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">Yeah because when ALL of your employees are busy it's easy to hire and train a new guy in less than a day and then thrust them in front of customers with little to no experience and hope they don't make a chaotic situation even worse. I mean it's not like they're handling firearms...

    And what kind of dick hires someone for a couple weeks just to let them go right after? Do you really think a qualified applicant is going to want a 3-4 week job? And phone systems aren't as simple as just picking up the phone, nor are email systems as simply as clicking reply. Someone has to set them up in the system, train them on the POS system and the inventory systems, and then IT has to be tasked in order to create system login's for the user, etc. A LOT of time and money for "holiday" help to accommodate an unexpected and highly unusual rush. </div></div>

    +1 on all that. Also, from what I know about RA, they run a tight, sound business and intend to keep it that way. Read this if you're interested: http://blog.rainierarms.com/2012/12/22/boom-doom-gun-dealers-perspective/
    Another 'Hide member mentioned to me that a guy came into the store where he works and bought 3 .308 ARs off the shelf and I quote "...he had no clue what he was getting and did not much care, either." Would you want to put a temp employee at the counter selling to people like that?
     
    #33
    Re: Rainier Arms

    Thanks guys I appreciate you all speaking your mind.. hopefully rainier will respond to my calls, emails, or even my fax I sent. I don't have a problem waiting for my parts to ship I just have a problem with no answer to my one question I have asked them.
     
    #34
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sprayed99</div><div class="ubbcode-body">
    I ordered my shit over a week ago.... All I want is communication that my order change has been excepted and what they actually have in stock... I don't think I'm being unreasonable at all.

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chakup</div><div class="ubbcode-body">So basically because everyone is running on stuff and you're trying to get in on it also they should bend over backwards to take care of your lack of planning prior to the madness?

    makes 100% sense to me....</div></div> </div></div>

    Rainier is GTG, they'll take care of you but it is going to take time. If it was in stock when you placed order I'm sure it has your name on it and will make it to you shortly.

    While your waiting, better use of your time would be to call, write, and e-mail your congress critters.
     
    #35
    Re: Rainier Arms

    The realtime cart systems couldn't handle the traffic. It happened to Brownells too and they oversold. 3.5 years' of mag orders in several days.

    Rainier Arms is my go-to store. I use them for all my transfers and cans, and find excuses to go there. They're slammed beyond belief. They do mostly online sales with a small showroom to service local customers. I used to go to their old location which was a warehouse and a small office with no walk-in showroom. Considering they only carry top notch rifles, they don't usually get a lot of foot traffic from casual AR buyers who pick up the RRAs and Bushmasters elsewhere.

    Everything is crazy everywhere right now. Maybe that's not a good enough reason, but its the reality of things right now. They do take time with customers. They're all knowledgeable and all shoot. I've always witness their good faith efforts in helping everyone so I can't say why your experience has been on the contrary.
     
    #36
    Re: Rainier Arms

    <div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Cesiumsponge</div><div class="ubbcode-body">The realtime cart systems couldn't handle the traffic. It happened to Brownells too and they oversold. 3.5 years' of mag orders in several days.

    Rainier Arms is my go-to store. I use them for all my transfers and cans, and find excuses to go there. They're slammed beyond belief. They do mostly online sales with a small showroom to service local customers. I used to go to their old location which was a warehouse and a small office with no walk-in showroom. Considering they only carry top notch rifles, they don't usually get a lot of foot traffic from casual AR buyers who pick up the RRAs and Bushmasters elsewhere.

    Everything is crazy everywhere right now. Maybe that's not a good enough reason, but its the reality of things right now. They do take time with customers. They're all knowledgeable and all shoot. I've always witness their good faith efforts in helping everyone so I can't say why your experience has been on the contrary. </div></div>

    Heres the problem. I ordered a bunch of stuff... many items show ouf of stock now.

    Just got a call from John.... My biggest concern was handled. He got my email and fax for the order changes and got it changed. Looks like it will be a few more days to get this stuff shipped which is fine.

    Thanks guys and I'm glad they got that handled.
     
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