Ruger American Problem and A+ Customer Service

Campguy308

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Minuteman
Jun 26, 2018
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Texas
I have a Ruger American Ranch in 5.56 that I was having trouble getting to shoot reasonably well. Bore scope inspection revealed deep 360 degree circular gouges in multiple locations, and a few chipped lands, plus a TON of copper being deposited at each location. I emailed Ruger about the issue and offered to send bore scope pictures. They asked me to call them, so I did. He asked no questions, and sent me a UPS label, and I sent the rifle in.

I received email notifications at each step in their inspection and repair process. 11 days later, I have my rifle back with a brand new barrel, along with some test target photos.

Haven't shot yet, but new barrel looks much better. They took care of this no questions asked. A+ all the way. Thought I'd share.
 
That's good to hear their customer service did you right. It sucks when you receive a defective product and having the company make it right without any hassle can definitely smooth over the initial aggravation. Same type of deal happened to me with Surefire, their customer service was top notch.