Sidearms & Scatterguns S&W gripe and vent...

[Swampcrawler65]

So. Smith and Wesson. Never again.

Back before Christmas I bought a 686 pro series, 5 inch 7shot 357 mag cut for moon clips. Sexy wheel gun. First trip to the range it wouldn’t detonate CCI primers. Which is cool. I know that’s a known issue sometimes.

Get the gun home and start cleaning it up and discover that the bore looks like a Sewer pipe. Absolutely horrible chatter marks across the top of the lands from forcing cone to muzzle.

The crown has an easily visible bur folded outward all the way around.

So I send it in for repair, and noted that I also wanted one of their action job packages as it was there anyway. It reached them a week before Christmas. A month later they changed the firing pin. Another two months and it had been moved from the regular SW repair center to the performance center and they replaced the barrel, or so the guy at the computer told me. At this point I called and told them I no longer wanted the additional work as it took 3 months for repairs and I don’t want to wait any longer, and asked for my gun to be sent back.

After another two weeks of nothing, I called again. Asked if I could please have my thousand dollar gun back, again. Here we are a week later and still nothing.

So to recap I bought a thousand dollar revolver with serious issues which took three months for them to correct and am now going on a month of asking for my gun to be shipped back to me to no avail.

This is absolutely unacceptable and at this point I’m considering dumping it for something els, just to get the bad taste out of my mouth if it ever actually comes back to me.

 

[diverdon]

Send them a link to this post, it can't hurt.

 

[Swampcrawler65]

Send them a link to this post, it can't hurt.

Oh I did. This one, the one on THR, BCUSA, and a couple Facebook groups.

I hate to be “that guy” but this is getting rediculous.

 

[Bender]

S&W is about like Taurus now days in gun quality.....

I had a blued 8” 9 shot .17hmr revolver I sent back to Taurus for a timing issue. Sent it in, 6 months later they said it could not be fixed because they no longer made it in Blued and they didn’t have a spare cylinder for it. I asked them my options, they said they would not send a defective gun back to me, I was going to have competent smith look at it, the only option was to have it cut in half and they send me a refund check....

Took another 4 months to get the check.......

 

[Strykervet]

The one time I used their CS I blew out the face of a titanium cylinder using very heavy loads (140gr. XTP over a case full of N110!). I sent it to them on a Saturday I think and had it back before the week was up. Five or six days? They paid for it both ways, and technically they didn't have to fix it since I used handloads you would never find for sale OTC. Same with Glock, same with Trijicon, pretty much the same with all the big names, they'll take care of 'ya.

If you are military or a vet, LET THEM KNOW. Trijicon, for instance, expedites repairs and work for active duty and vets, can turn a 2 month wait into a 1 week wait. The quality mfg's always pay for shipping, both ways, but sometimes I have to ask.

It is true Smith got bought out by a bunch of fucking lawyers, so yeah, they'll "fix" shit like ground flags, mag safeties and other useless shit. For years people have been complaining about how they've been gradually going downhill but if you stick with the older revolvers and a good smith you should be fine.