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People give others sh!t on this forum way too often and readily for rightfully complaining about the crap that vendors pull. If more people complained rather than just lived with being screwed as usual, perhaps business practices would change. I do agree that it's good form to call and see what's the matter. Communication goes a long way to clear up most problems. That being said, I have a difficult time believing that managing an inventory is so difficult with the amount of technology available. If something is listed in stock but I get some email a couple days later saying that the item is backordered and blah blah blah hopefully it will be in stock in a couple weeks, I cancel my order and go elsewhere. I give these vendors way too much money to get taken for a ride because they can't manage their inventory. [MENTION=79623]ducks-and-bucks[/MENTION], don't mind the haters; there are plenty of people here that take note of which websites pull this kind of crap on customers, and it was very bad form on the vendor to drop the ball on the customer.
Hey High Speed,
Might want to take some time to read before you start off on your long winded rants, that amount to nothing.
MAYBE, the OP should ask the vendor where his product is. MAYBE there was a problem with the order. MAYBE the vendor is not aware there is a problem. MAYBE using your frickin brain instead of your mouth would result in a more desirable outcome.
Many of these "vendors" have full time jobs, or are 1 or 2 man shows. Not all have the scale to purchase advanced inventory management systems nor the personal to manage them.
If the OP said, I talked to the vendor and they are ignoring me/blowing me off , and TRIED to resolve the issue before coming here and wasting electrons, bitching to people who aren't even in a position to help him, The maybe he would have a valid reason to post. (actually no, he would be talking to his CC/Bank/Police).
No doubt that a company could simply call a software vendor and get the necessary product however that costs money. In addition to the cost of the software, there is the support, training and modification of their current system in order for that new inventory system to work. What would the get out of it? How long would it take for the company to recoup the entire cost of that conversion?
Lets assume that the company can afford the change...when do they do it? People are already pissy that orders aren't being fulfilled fast enough. Would those same pissy people be ok with another month or so delay due to a software/system upgrade?
As to getting that crap attitude for first tier CS...it's not uncommon. The solution is to understand that first tier CS are there to get you to quit calling and be the front line defense for management and technical support. Do a little research and find the name of someone in management...ask for them directly. Speak to them in a professional manor and you'll likely get a solid response. It won't be one you like but it won't be a BS answer.
No doubt that a company could simply call a software vendor and get the necessary product however that costs money. In addition to the cost of the software, there is the support, training and modification of their current system in order for that new inventory system to work. What would the get out of it? How long would it take for the company to recoup the entire cost of that conversion?
Lets assume that the company can afford the change...when do they do it? People are already pissy that orders aren't being fulfilled fast enough. Would those same pissy people be ok with another month or so delay due to a software/system upgrade?
As to getting that crap attitude for first tier CS...it's not uncommon. The solution is to understand that first tier CS are there to get you to quit calling and be the front line defense for management and technical support. Do a little research and find the name of someone in management...ask for them directly. Speak to them in a professional manor and you'll likely get a solid response. It won't be one you like but it won't be a BS answer.
No doubt that a company could simply call a software vendor and get the necessary product however that costs money. In addition to the cost of the software, there is the support, training and modification of their current system in order for that new inventory system to work. What would the get out of it? How long would it take for the company to recoup the entire cost of that conversion?
Lets assume that the company can afford the change...when do they do it? People are already pissy that orders aren't being fulfilled fast enough. Would those same pissy people be ok with another month or so delay due to a software/system upgrade?
As to getting that crap attitude for first tier CS...it's not uncommon. The solution is to understand that first tier CS are there to get you to quit calling and be the front line defense for management and technical support. Do a little research and find the name of someone in management...ask for them directly. Speak to them in a professional manor and you'll likely get a solid response. It won't be one you like but it won't be a BS answer.