Re: Scratches on spotting scope
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: lennyo3034</div><div class="ubbcode-body">I've looked through the scope. I can the scratches on the eyepiece, but once I focus my eyes on the image, they go away. I do not notice the scratches on the objective at all. The seller offered to take it back, but I called Pentax customer service and they will repair it for a $20 shipping/handling fee.</div></div>
The Pentax "Worry Free Warranty" that covers PENTAX Sport Optics applies to <span style="font-style: italic">original purchaser</span> on products purchased in the United States, on or after March 1, 2006, from an authorized PENTAX Sport Optics dealer. That doesn't include you, but as long as Pentax Customer Service doesn't require you to show that you are the original purchaser you're probably GTG. If I were you I'd send your scope in for repair lickety-split. Pentax will probably overhaul the scope while the Objective is being replaced.
<span style="font-weight: bold"><span style="font-style: italic">Sport Optics "Worry-Free" Warranty
The PENTAX “Worry-Free” Warranty is available on all PENTAX Sport Optics products purchased in the United States, on or after March 1, 2006, from an authorized PENTAX Sport Optics dealer.
PENTAX Sport Optics products are of the highest optical and mechanical quality. If your PENTAX Binocular, Spotting Scope or Riflescope purchased in the USA from an authorized PENTAX Sport Optics dealer requires repair, PENTAX will repair or replace it to the original purchaser (even if damaged by fault) for a charge of $19.95, to cover handling and return shipping.* This warranty does not cover cosmetic damage, theft or loss. (Replacement may be with comparable model at PENTAX’s discretion if the original model is no longer available.)
*Applies only to unmodified equipment or product with modifications performed by authorized PENTAX repair personnel.</span></span>
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: lennyo3034</div><div class="ubbcode-body">I was quite impressed with the policy actually, they repair it no matter what. If I dropped it out of a plane...they'd still repair it for $20. </div></div>
Repair discretion is still up to Pentax (even if you are the original owner, which you aren't), but it sounds like as long as the Customer Service technician you speak with is cool (and you don't piss them-off) Pentax will probably repair it for free (less the $19.95 to cover handling and return shipping, which is nothing). Good for you.
Keith