Sig customer service

[TimK]

I dropped my Sig kilo 3000 rangefinders at a match last week. Actually they blew over while attached to the tripod and hit concrete. Came up nonfunctional.

I returned them and sent a letter explaining exactly what had happened and offering to pay for repairs. Instead, they sent me a new pair at no cost.

Thank you Sig!

 

[nightman]

They treated me good with a pair of 3000s too

 

[BuildingConceptsllc]

Wow, that's good to know. I'm a long time sig guy, but I've been pretty worried about them of late, glad customer service is doing well.

 

[mjh30]

Never had an issue, always good cs

 

[Bantam1]

They recently replaced my Kilo 2000 when it stopped ranging anything. They replaced with a brand new Kilo 2200. It took about a week.

 

[35Remington]

I dropped my Sig kilo 3000 rangefinders at a match last week. Actually they blew over while attached to the tripod and hit concrete. Came up nonfunctional.

I returned them and sent a letter explaining exactly what had happened and offering to pay for repairs. Instead, they sent me a new pair at no cost.

Thank you Sig!

It'd be even cooler if it didn't break from such a fall.

 

[GUNNER10]

Good to know

 

[BullGear]

That's great. It shows how quality products usually have quality customer service. Imagine what Tasco would do?

 

[Longshot231]

I had a couple of baffle strikes on my .22LR cans, which was my fault. They replaced the baffles for me at no charge.

 

[erwos]

I've had very good luck with Sig CS, too. Replaced a Romeo4 cap that went AWOL, a Juliet4 scope cap that broke, and a Tango6 3-18x that had some issues with the turret locking. They don't have the fastest email response times ever, but they do get to you in a reasonable manner.

I will say that I suspect that their CS is under orders to be a little less generous about their cheap Chinese red dots, though.

 

[Deleted member 173458]

Makes me feel good about my purchase.

 

[tmcgowan1911]

Had a Sig Max on an open pistol that quit working. They replaced it no questions asked.

 

[beretta_man11]

my 3000 took a fall off the tripod on my hunt in NM a couple weeks ago. The lens has a ding in it now. I'm planning on sending them back at the end of the month. Glad they are taking care of things!

 

[momentum]

I sent my gen 1 Tango6 3-18 for service and was given an option to replace it, no hassling involved. I opted for a different scope and a range finder as a replacement. It definitely felt like gamble at the time purchasing their first generation of scopes. They were more than accommodating and I wouldn't hesitate to use them again.

 

[sam4886]

I got one of their Oscar 5 spotting scopes on clearance because they were discontinued a couple years ago. Had the mag ring come loose and spin free both directions. Sent it back expecting them to just glue the rubber back down, which I honestly think was the issue, and ended up with a new Oscar 8 about a week later, free.

I've had a lot of SIG stuff, but I never register anything so they didn't know that.

 

[Deleted member 173458]

Awesome feedback