I read a few years ago (though I can’t find it now) that the auto brands with the highest customer satisfaction ratings also tended to have the highest number of customer complaints. Why? Because those customers tend to be the most critical, and complain the most frequently and the longest and the loudest. The whole “provide good customer service and they’ll tell their friend. Provide poor customer service and they’ll tell everyone...”
If someone buys $30 rings and they fail, they’ll go buy some $50 rings and call it good. Oh who am I kidding, if you bought $30 rings, you won’t know that they failed. Anyway, it’s a non-issue issue. But, if your $400 mount fails, this is a new-thread-worthy event. And, the guy with the $30 rings isn’t on a precision rifle forum either. And, and the volume of $400 mounts is small relative to $30 rings. The discriminating person that buys a $400 that fails is going to tell SOMEONE. And, and, and they’re on 7 different forums telling the same story.
The measure of a company is not the service when things are going correctly, but the service when things fail.
On a related tangent, why are scopes with integrated mounts not a (mainstream) thing?