-
Having trouble using the site?
Contact support
Still waiting on my Xylo that was ordered on Black Friday
- Thread starter AwesomeDude
- Start date
I assuming that with the massive discount they offered on their products, and the amount of time that they ran the sale, ARC sold a metric fuck ton of cool shit. Call them on the phone, if that doesn’t get you an answer to your question then make a call out thread.
Or just read through this and call them if you don’t get the answer you were looking for.
For that price I’d happily wait a bit.
Maybe call them?
Probably get a better idea of wait time than from the internet expert goon squad
Maybe call them?
Probably get a better idea of wait time than from the internet expert goon squad
Cancel your order and let someone else move up in line, have some patience you got a great deal. They offered one of the best discounts out of any of the sales this year and more than likely got slammed with orders and sold more than they expected.
I did, has been set to ship the next week, for the past few weeks.
LOL, that's the fucked up firearms industry for you:
"You will pay in advance, wait indefinitely, receive zero updates, never complain, AND YOU WILL LIKE IT!"
"You will pay in advance, wait indefinitely, receive zero updates, never complain, AND YOU WILL LIKE IT!"
I can certainly understand your frustration. I can assure you we are doing everything we can to get everybody's products to them as soon as we can. We did plan for this sale and used some of or historical data from previous sales to build up inventory. This sale went above we anticipated, thus the extended delivery time. We have definitely had our miscues that has not helped, but extended lead times on material and processing has not helped either. For instance anodizing that use to have 1-2 week lead times is now pushing 6 weeks regularly. We do apologize for the delays and are striving to improve what we do at ARC to eliminate these kind of issues. As always we very much appreciate everyone's business and don't hesitate to give us a call and we will do our best to give the most accurate delivery time on your order.
Thanks
Thanks
Thanks Jon. No hard feelings, just wanted to get some actual insight as the info so far has been spotty. Appreciate all the hardwork
I don't see why you felt the need to apologize for asking a perfectly legitimate question.
ARC should be the one apologizing and going out of thier way to keep thier customers up-to-date by communicating frequently. Not only when they are being put on blast on a forum.
Because they themselves probably do not know exactly when they are getting parts in. I know personally at work I have been conservative in my quoted lead times and I still have had more jobs pushed past that in the last 6 months than I have in the previous 7 years.
I think folks are fully aware that this COVID BS has hurt many businesses and has caused delays. The point is that the customer shouldn't have to be the one constantly reaching out for updates when they don't make the deadline. It's the manufacturer (seller) who's encountering the delays and should be the ones keeping thier (paid in full) customers informed.
I'm sure it's easier to post updates on thier website, than it is to constantly have to answer phone calls and emails.
Furthermore they can possibly avoid some of the negative post on these forums, which they ultimately find themselves having to reply to.
Its also easier to not worry about it and realize that itll be a little while when you jump in on a massive black friday sale from a small company instead of looking like a jackass. If you dont like it then ask for your money back and move on.
They last updated their site showing 4 to 6 week minimum lead time from December 27th, since we are only 3 weeks in then they still have 3 weeks left based on their latest info.
Product Lead Time | American Rifle Company
www.americanrifle.com
It's also easy to sit on the sideline with no skin in the game and make excuses for a vendor that has changes thier delivery date on atleast four occasions. ARC went from 1-2 week delivery expectation, to +12 with no assurance that they'll make that date either.
Calling folks with a legitimate reason to be concerned names, is what a troll does. If people venting bothers you, don't read it.
Calling folks with a legitimate reason to be concerned names, is what a troll does. If people venting bothers you, don't read it.
Its all about communication. I honestly dont understand why thats such a hard concept for some companies to grasp.
Buying something is like a contract. The consumer enters into it with expectations set by the company.
If the company sets a specific time expectation and something changes it is their responsibilty to communicate and update the customer.
Dont communicate and people start to wonder and think the worst and then you get posts like this.
Its better to over communicate than not at all.
Buying something is like a contract. The consumer enters into it with expectations set by the company.
If the company sets a specific time expectation and something changes it is their responsibilty to communicate and update the customer.
Dont communicate and people start to wonder and think the worst and then you get posts like this.
Its better to over communicate than not at all.
That 1-2 week lead time was the original one on their website before the sale started. After they sold all available inventory and then way more than planned they updated the lead time chart later to reflect the changes once they had a idea on how long it would take to get all the parts in.
The lead times on their website have been up for almost a month now.
I maybe wrong, but it seems to me that your under the assumption that folks haven't called or emailed ARC and gotten a few ETAs. Prior to December 27, when they listed the last update.
I can only speak for myself, I've gotten four different dates and the last one, was unsolicited which I truly appreciated.
I won't bother them unless they miss the mid February date I was given. But the Jan 20 update puts some of us out over 16 weeks, which means this is my fifth extention if these dates apply to folks that ordered in November.
I maybe wrong, but it seems to me that you're under the assumption. That folks haven't called or emailed ARC and gotten a few ETAs., prior to December 27 update.
I can only speak for myself, but I've gotten four different dates and the last one, was unsolicited and recieved by email which I truly appreciated. I won't bother them unless they miss the mid February date I was given in that email.
It doesn't look promising, if the Jan 20 update applies to folks who ordered in November. This will put us out over 16 weeks and well into mid to late March.
You must be a fortune teller. I guess you know the exact date and time I ordered.
Coulda, shoulda, woulda. Sooner than what exactly? How are we supposed to know what the cutoff was from getting your order in one week vs 10 weeks?
Idk, I dont work for them nor have any insider knowledge. I imagine that in probably the first few hours that it opened it got slammed and depleted inventory and then it continued to get slammed for the rest of the week queuing up the line.
In any case, the sale was a big boon for arc and theres been twice the amount of chatter here about them than Ive ever noticed before inlcuding the nucleus release. Though it may take some time, I think we will continue to see an increase in their popularity once they catch up and the product does eventually get in peoples hands just due to how many people appear to have ordered something.
You calling them isn't going to make the product get to you any faster. Sit back, shoot what you have and it'll show up.
I'm waiting on 2 actions and a chassis, ordered on 11/26 and paid for in full on 12/02. Not heard a peep out of them since. I certainly would like to know where my order is, even if it was just a credit card authorization.
They should keep us up to date on their delivery schedule.
They should keep us up to date on their delivery schedule.
I've ordered a Xylo on 11/29/21, it shipped on 1/20/22. If I'm not mistaken, the wait time was originally quoted to be 1-2 weeks. I wasn't in a rush to get it, but I completely agree that ARC should have been more proactive about informing their customers once they've realized that there would be a rather long delay. It just makes for much better customer service. To me the delays are usually understandable, but the uncertainly and lack of communication are a major annoyance.
Not to mention the steep discounts that ARC gives for the sale. One of the best values in the game. So people want it cheap and fast and good etc etc
Nobody ever said that. Nobody ever even said that they were not willing to wait. If only they knew that.
You are choosing to not see the issue here.
They said they had items in stock and were ready for the sale. 1 week lead time.
Sweet!! Take my money. So excited cant wait, Merry Christmas me !!!
2 weeks go by and no communication.
3 weeks go by and no communication.
4 weeks go by and no communication.
Happy New years!!!
5 weeks go by and no communication.
6 weeks go by and no communication.
Going on 7
So.....?
Last edited:
Life happens. In my business, I have one rock solid policy. During delays etc. the burden is on ME, NOT MY CUSTOMERS, to OVER-COMMUNICATE.
With today’s modern communication tools at our fingertips, there is no excuse for not properly managing customer’s expectations.
Maybe it's one of those situations where you can choose two of 3 options. Fast, good, and cheap. Pre-emptively addressing issues before they arise is always better for business.
Tell me, if I sold you something on the PX and say it will only take a week. Then I ghost you for 7 weeks no coms and you're not saying anything?
Come on man.
I did say say in my post 'Pre-emptively addressing issues before they arise is always better for business.' I can see both sides of this coin. In the same vein that the company may believe that the deal was so good that you shouldn't be complaining if you have to wait.
A random person on the internet is different than an established company that has been doing business here for years. ARC isn’t stealing anybody’s money and not delivering their product, you will get it, it is just taking longer than expected due to the circumstances.
I’d venture to say that most likely only a few people are checking in with them about the status of their orders so it is probably easier to answer those few people than it is to email hundreds or thousands of their customers to let them know every time something changes.
When I asked the question a while back if ARC anticipated any potential lead time issues due to this sale and they responded no, I genuinely believe that they believed that there would not be any. Using historical sales records, they probably saw a "modest" increase in the amount of sales despite the extraordinary 2020 demand for firearms and anticipated 2021 would also be inline. ARC actions are pretty niche and they probably know that they only have a small corner of the overall market and most likely built up an inventory level that they felt would match the demand appropriately. This would allow them to not tie up funds in inventory that is moving relatively slowly and allow them to use it for R&D for new products. Now they have to produce more parts, send more parts than anticipated to vendors (annodizing, nitriding, whoever), and now lead times are growing because vendor lead times have increased. It all just snowballs.
Stuff like this is both a blessing and a curse for a small businesses. On one hand, higher than anticipated sales generate a surplus of revenue which can lead to faster development of more and better products as well as more company growth (production equipment, etc.).
On the other hand this is a potential nightmare if too many customers have a negative experience in the whole purchasing process. It's something that can absolutely reduce the amount of repeat customers and even reduce the growth potential with customers who may be happy with the final product but opt out of recommending the product to others due to the negative sales experience.
Whether they want to or not, ARC should really be utilizing social media (Facebook, Instagram, Twitter, etc) to communicate rapidly to customers. Takes about 5 minutes to do, put up a picture of some machining going on or put up some product glamor shots with a message that gives general info like, Xylo at the annodizer, actions out for nitriding or whatever. Any customer that wants more detailed info would still end up contacting them direct, but otherwise it would cut down on a lot of order status checks emails and phone calls and builds/maintains good-will with customers (and potential future customers).
Example more posts like this one from MAY 6, 2020-
Stuff like this is both a blessing and a curse for a small businesses. On one hand, higher than anticipated sales generate a surplus of revenue which can lead to faster development of more and better products as well as more company growth (production equipment, etc.).
On the other hand this is a potential nightmare if too many customers have a negative experience in the whole purchasing process. It's something that can absolutely reduce the amount of repeat customers and even reduce the growth potential with customers who may be happy with the final product but opt out of recommending the product to others due to the negative sales experience.
Whether they want to or not, ARC should really be utilizing social media (Facebook, Instagram, Twitter, etc) to communicate rapidly to customers. Takes about 5 minutes to do, put up a picture of some machining going on or put up some product glamor shots with a message that gives general info like, Xylo at the annodizer, actions out for nitriding or whatever. Any customer that wants more detailed info would still end up contacting them direct, but otherwise it would cut down on a lot of order status checks emails and phone calls and builds/maintains good-will with customers (and potential future customers).
Example more posts like this one from MAY 6, 2020-
I might have missed the update, so I'll simply ask the question.
It's been almost a month since you started this thread. Have you received your stock?
