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I took on the seconds stuff so I am to blame for this. I am boxing them now, Zach
Taking care of it sir, thank you for your sticking with us as long as you have
Zach
Sorry to hear about this, I have been adding ammo or adding about a 10% credit on my really late orders, and yours was ready today.Canceled my blackout order via email and phone msg, no return call, wouldn't let me cancel online even though there supposed to be option for it ... Had to dispute charge on CC since they charged me at time of order. Not when ammo shipped.
I am very sorry for your experience, but you did received a $20.93 discount on the purchase and we also added a $25 gift credit, so you received $45.93 total in credits with this order. I am not perfect, this was 100% my fault, I personally took on the seconds orders and got side tracked with other things. I will add another $25 gift card to your profile, I hope this is enough to get back in your good graces.Had a recent bad experince with SWA.
Ordered a couple hundred of the .260 Seconds back in October.
Confirmed a couple times with Kristin? that there was still stock left.
Didn't recieve ammo after about a month, figured they were swamped and would get it out sooner or later. However, the fact they are selling seconds would indicate that they are already made and ready to ship.
Called early dec and told my order was being shipped that week
Called two weeks later and told that order already shipped
Called two weeks later and was told it shipped
Called a few days later and was told that they aren't sure, but will call me RIGHT BACK (Never got a call back)
Called the next afternoon and told they still don't know whats going on.
Called the following week and asked for an explaination. After about 30 minutes, they admitted that they were sold out.
Ended up ordering less than half as many rounds of a different .260 ammo (for the same money) since my card was already charged and I didn't trust them to get the chargeback right without having to call 10 more times.
Finnaly got my ammo a week ago.....Almost 3 months from the date of initial order.
Refused to honor the price that I was already charged on my card back in October. Would not even give a discount on their in stock .260 ammo (which was MORE than Twice what I had already paid for the seconds.) Claimed that they couldn't do that...... which is piss poor customer service. I wasn't asking for anything for free, but a nice discount to make up for their poor service and inventory tracking would have went a long way. .... But they did credit me with a $25 gift card(that has to be used there, so its maybe $10 when you factor in profit), that won't even buy one box of ammo.
I just wish they would have been honest from the get go. Spending that much time following up when the company tells you everything is already taken care of is just unacceptable.
I am going to think long and hard if I ever use them again...
Any order over $500 gets free shipping, which on many orders is well over 10% of total cost.Quick question for ya SWAMMO (already looked on your site and didn't see it posted aside from the .mil discount)
Do you offer discounts for volume orders?
Thanks
Called about a week ago to ask if they had a retail front as I'd be in Phoenix for a day and thought I'd swing by if I could and pick up some stuff. Jenna was very nice and had me call back when I was close so she could talk me in as they're a little bit around from where their address is located. As I pulled in she was definitely easy to spot (there's a very lucky guy out there somewhere) and she walked me over to where they had their stock. They had some bulk stuff on the shelves and I ended up buying some 300BLK, some 178 AMAX, and a couple boxes each of their 136 & 139 .260 loads. She explained they had just moved production to a larger place so they didn't have any of the machines set up in their office location any more.
Overall very nice experience, once of the guys invited me out to the AZ Precision Rifle somethingorother every 3rd Thursday so I may take him up on it next time I'm on a 'tween leg break. Guys in the office side were nice, interested in what I was picking up and very interested in making sure I was happy with the stuff I'd bought previously, and to make sure and give them a shout if I had any questions or issues with any of their stuff. Jenna even insisted on carrying the ammo I purchased to my car, all 20 boxes of it. I've always been happy with the product they provide, and I'll continue to use them in the future. The tax sucks no matter what, but at least the Easter discount pretty much wiped that out, and I save on shipping if it's a smaller order.
Only problem I've ever had with any of their stuff was a single popped primer on a single 178 AMAX. Pretty sure it's a fluke as the rest of the stuff had no issues and showed no signs of anything improper. Unfortunately didn't get to shoot it through my chronograph, but it shot tighter than the 175SMK load of theirs that I usually shoot, and was a couple clicks flatter at both 300m and 554m. I'll be back. Hopefully Jenna will still be there!
Quick side note, I was up there to get Phoenix Custom Rifles to inlet a Badger EFR for me. Keith REALLY helped me out and was able to do it in just a couple hours, barely charged me for it, and did excellent work. I can't recommend PCR enough and will definitely be sending work to them. The SW guys also had very nice things to say about some work that Keith had done for them.
I placed my order on 1/21/14 for 300 WM and the order has said "processing" ever since. I called about a month ago and they said 2 more weeks.
jenna was very nice and had me call back when i was close so she could talk me in as they're a little bit around from where their address is located. As i pulled in she was definitely easy to spot (there's a very lucky guy out there somewhere)