Suppressors TBAC ULTRA GEN2 / DOMINUS LIMITED RECALL

[Zak Smith]

Zak,
If a can fails can it not be destroyed and a new one made with the same serial number?

Ignoring the double negatives--

NO. Not permitted per ATF rules.

There is ONE scenario where this is listed as allowed in the NFA handbook, and that is when quote, "Unless the outer tube is replaced by the manufacturer prior to its removal from the manufacturing premises for purposes of sale or distribution (see Q6), the replacement of the outer tube amounts to the making of a new silencer." [page 176 of the PDF version of the NFA handbook]



ETA--Nice work LeftyJason !!!

 

[cro789]

Thanks guys I learned something today. Don’t know until you ask. See that is why I have good equipment from good people that will answer questions and don’t treat you like you are a idiot.

 

[Supersubes]

Got mine back today. They turned it around in 4 days straddling a weekend. It passed, so no action needed.

 

[EnjoyTheWilderness]

I am glad I stumbled across this today. I have three TBAC sitting at a LGS waiting on Form 4 (my first suppressors). Two of the three are impacted by the recall. I just called the shop to discuss the recall and they are refusing to send them back to TBAC for inspection/repair. They are saying I must wait for the Form 4 to finish. I asked if they just don't want the hassle or what? Especially given TBAC provides a method for them to do this. They said "ATF rules would not allow it". And this came straight from the manager. There was no reason for me to get into a pissing contest on the phone. I frankly think they just don't want the hassle and made up the ATF excuse. If they just said they didn't want the hassle, I would have been disappointed, but would have accepted that answer. They had no desire to look at the TBAC recall info/instructions. The upside is I know which LGS I will not be buying anything from in the future! I will be communicating that once I eventually pick them up.

 

[Zak Smith]

Once we are through all the ones that were pro-actively sent back, we will be tracking down the rest, so I'm sure we'll talk to them at some point.

That said, there's no problem waiting until you get it on the Form 4, and in some sense, might be less hassle.

 

[EnjoyTheWilderness]

Once we are through all the ones that were pro-actively sent back, we will be tracking down the rest, so I'm sure we'll talk to them at some point.

That said, there's no problem waiting until you get it on the Form 4, and in some sense, might be less hassle.

Thanks. I was just hoping that the inspect/repair cycle wait could be wrapped up into my overall wait time. I am not deep into my wait. So maybe it will work out. Customer calling and saying "send my suppressor back" may not carry much weight. A manufacture asking the same might get a different result.

I can imagining the scenario in which a LGS has something in jail. Eventually releases it. The customer goes out shoots with it and has problems. They eventually talk to TBAC about it and then realizes the maybe the LGS should have said or done something about it. That maybe they knew or should have known. Such as when you pick it up, they let you know there is a recall or better yet, contact you to let you know there is a recall and they are sending it back while you wait. Customer service is a foreign concept to some. A little work now prevents a lot of headaches later.

 

[Dryan910]

Hey @Zak Smith, My Dominus was delivered back to you guys last Thursday. Any idea on how long it should take to hear back on whether mine needs to be repaired or not?

Thanks!

 

[Zak Smith]

Yours was tested on 4/20 and passed. It's in refinishing now and should be shipped back probably mid next week. We contact people before we ship them back if there's no problem.

 

[Dryan910]

Yours was tested on 4/20 and passed. It's in refinishing now and should be shipped back probably mid next week. We contact people before we ship them back if there's no problem.

Good deal. Thanks for the quick reply.

 

[Mojo0254]

For "passing" cans, we are having to repaint about half of these that come in, to make sure they look perfect when they go out again. This may add a few days to the turnaround of some of them. Just FYI

If you have to repaint them can we have them repainted a different color like from black to tan?

 

[Zak Smith]

Maybe - It depends on where it is in the process. Not all of them are having to be repainted. Please email me and I'll see what I can do.

 

[USMC22]

Suppressor made it to TBAC today, will keep folks updated on the disposition

Got word today that my suppressor (Dominus SR in Serial # 306XX range) was good to go. Told it will make its way to me soon.

 

[blbennett1288]

Mine is 302xx and checked out okay. Just got the shipping notification that it is headed back to me.

 

[XTREM HTR16]

Mine checked out ok and will arrive back here tomorrow. Exactly 2 weeks after I shipped it to them. Pretty nice testing and turnaround!

 

[Zak Smith]

I apologize for it taking a little longer to turn them around than I thought it would originally.

 

[XTREM HTR16]

I apologize for it taking a little longer to turn them around than I thought it would originally.

Apology not needed as far as I’m concerned. Arrived today and looks like new!

 

[elwarpo]

Can you guys put some pressure on BAUER Precision (Denton TX), I have been trying to contact them about the recall and they have not shipped it to you yet. I have emailed, called and they do not answer or return emails. My stamp is in and I can not pick it up. They have not done anything in 2 1/2 weeks and now I have to wait for them to eventually ship it to you and you guys to turn it around. This is rediculous!

 

[Zak Smith]

We will be..

 

[craigos]

got a dominus cb and dominus sr in jail i bought ~ 4 months ago. I own ~ 5 other TBs already - and i have a 338 Ultra SR (went into jail the same time as the dominus). Hoping they are good ...

 

[Zak Smith]

craig, did you check the serial numbers already?

 

[craigos]

craig, did you check the serial numbers already?

The problem is i didnt write em down when they went into form 4 jail. I have so many cans, sbrs in form 4 jail i send em in and forget about em - time goes faster that way. When i go down to put a KAC can in form 4 i might ask them to pull them and take pics.

 

[CanisLupus]

Just heard about the recall...checked the Ultra Gen2 serial number that's in jail...it is affected. I will wait on sending it in for eval until I have possession...no need to create more work for my dealer. Thank you for sending out this notice, and your commitment to high product quality and unmatched customer service.

 

[Zak Smith]

There were some questions/comments in another thread so I thought I'd post this update here as well
-------------
To date we have tested/evaluated about 45% of all the cans in the recall. Of those, 90% of them have already been returned to the dealers/customers. The remaining 10% is almost all cans we are in the process of logging in, testing, or logging out and shipping out. A very small number are cans that are going to be repaired/replaced.

The expected failure rate has ended up being less than half of the failure rate we expected when we announced the recall about 6 weeks ago. In other words, in the affected batches, even fewer cans are actually bad vs. what we thought originally.

Our largest dealer, who had the most cans still in their inventory, has had their cans fully tested and only 6 failed. No other dealer has had more than 2 out of their inventory fail. This includes ones they have sitting on the shelf waiting on a customer Form 4.

For cans that failed the evaluation test, there are two cases:

(1) The dealer has this can on a Form 3 and there is NO customer Form 4 filed. In this case, we are just shipping the dealer a brand new replacement, fresh off the head of the production line, on a new Form 3. They will Form 3 back to us the old can and we'll eventually destroy it here on site. We have new batches coming off the line daily and for most models we'd have a replacement can ready in 1-3 weeks from any particular day; worst case would be about 4 weeks for the least common model.

(2) The end-customer already has the suppressor on a cleared Form 4 -- OR -- the dealer is possessing the can on a Form 3 BUT there is already an end-customer Form 4 filed. These we are repairing immediately. In each of these cases we contact the end customer directly to make sure he knows what's happening and to find out which "SWAG" option he wants (the free brakes or 50% off a new can) for the inconvenience and the cosmetic alternation of his can. At the moment, we have a bunch of repair stacks ready to go just waiting on the reply from the dealer (see below).

We have a little bit of overhead and delay in communicating with the dealer to determine if it's case 1 or 2 and right now our biggest delay is just getting replies back from dealers if a particular case falls into case 1 or case 2.

If anyone has any questions or concerns, please call me (or any of our team).

Anecdotally, I have had more emails come in from customers who wished their can had failed so they could get the 50% discount, than customers who actually had cans fail.

 

[LeftyJason]

...

Anecdotally, I have had more emails come in from customers who wished their can had failed so they could get the 50% discount, than customers who actually had cans fail.

That's how you know you have a great product and an addicted clientele.

 

[HansohnBrothers]

All of ours, unsold and pending form 4s, have been inspected and returned a few weeks ago, thanks to TBAC for the fast turnaround!

PS. All passed.

 

[jackinfl]

All 6 of ours, work, passed and have been put back in service. Thank you TBAC

 

[Kansas_Born]

Hi,

To confirm, yes, if you are still waiting on the Form 4, the dealer is possessing it on a Form 3, and he would have to send it to us with his paperwork (Form 3 + FFL/SOT + RMA), and we'd return it to him, and then it sits as usual until the Form 4 clears.

Alternatively, you can wait until the Form 4 clears and you get it, and then send it in. In this case, you would submit the RMA and include your paperwork (DL + Form 4 + RMA), and we'd send it back to you directly.

It really doesn't matter either way, other than what is more convenient for your and/or your FFL.

I contacted my SOT and they told me that since my form 4 has been filed I would need to cancel my form 4, transfer the can to you on a form 3, wait until it is repaired or replaced and then start my form 4 paperwork all over again. Sounds like they are uninformed, lazy, or a combination of the two. Can I make them send it in?

 

[Zak Smith]

They are wrong. But that aside, have them give us a call and we can try to straighten them out, or worst case just send it in right when your form 4 clears.

 

[elwarpo]

Got mone back, quick turn around, thanks.